Study guides, Class notes & Summaries

State Farm Auto Exam Questions & Answers 2023(A+GRADED 100%VERIFIED)

State farm auto external claim Resource Certification Exam Already passed

You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most correct statement. Select the single best answer: A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish overlap deduction would be applicable to the fender re...

Competitive Bids - The competitive bid process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job. The amount of the low, complete bid is generally considered to be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle owner selects the facility that will perform repairs. PCPs - State Farm uses a continuous survey that gives repairers the opportunity to provide information online. The repairer infor...

OEM - answer-Original Equipment Manufacturer CCF - answer-Coverage Confirmation Form ACM - answer-Auto Claim Manual PDR - answer-Paintless Dent Repair Auto Service Commitment - answer-customers with vehicle damage claims expect repairs to be completed properly, promptly, and at competitive prices Select Service - answer-designed to enhance customer service and increase efficiency in our claim operations ADSP - answer-Auto Damage Service Programs Auto Damage Ser...

Abandonment Condition - answer-A condition often contained in property insurance policies that states that the insured cannot abandon damaged property to the insurer and demand to be reimbursed for its full value. Accident - answer-A loss that occurs at a specific time and place Actual Cash Value (ACV) - answer-Today's replacement cost minus depreciation. Depreciation from wear and tear, or obsolescence. admitted insurer; authorized insurer - answer-Company that meets a state i...

You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most correct statement. Select the single best answer: A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish overlap deduction would be applicable to the fender ref...

Competitive Bids - answer-The competitive bid process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job. The amount of the low, complete bid is generally considered to be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle owner selects the facility that will perform repairs. PCPs - answer-State Farm uses a continuous survey that gives repairers the opportunity to provide information online....

Select Service Program - answer-In some market areas, repairers have been selected to participate in State Farm's Select Service Program. The program is designed to enhance claim service, increase efficiency, and afford customers an opportunity to select qualified repairers to inspect and estimate vehicle damage Paintless Dent repair - answer-Paintless Dent Repair (PDR) is an industry recognized repair process that involves the removal of hail dents or other types of damage from metal ex...

Special Limits of Liability for 1. money - answer-$200 for money or coins whats covered under dwelling - tures attached to dwelling ials/supplies on or adjacent to residence premises for construction use or alteration of the premises. ation, footings, floor slabs supporting dwelling -wall to wall carpeting other structures separated by clear space are.... such as - answer-covered. Structures connected to the dwelling by only a fence, utility line, or similar connection are c...

ACV - answer-actual cash value After Market Parts - answer-Parts produced by a 3rd party for use on automobiles. Betterment - answer-An improvement made to and automobile that increases its value, rather than a repair that simply maintains its current value BL - answer-Blend Blend - answer-This operation is equal to half the RF time on a panel. Blend would be necessary if an adjacent panel required some paint so the color would match. If damage is within 18" of an adjacent...