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NRF Customer Service and Sales Fundamentals – Vocabulary Review Q&A | Academic Year 2025/2026 | Full Glossary for Exam Prep and Retail Training

NRF CUSTOMER SERVICE AND SALES FUNDAMENTALS VOCABULARY EXAM WITH A GRADED SOLUTIONS Closed-Ended Questions - Answer-Questions that tend to evoke one-word answers: yes or no. The aim of using these sorts of questions is to limit talking or to control the direction of conversation, such as when you want to narrow the scope of the conversation, elicit specific information, or close the sale. These questions usually begin with words like do, will, can, and are. Open-Ended Questions - Answer-Qu...