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Examen
LSUS MBA 705 Chapter 12 Complete Solutions
LSUS MBA 705 Chapter 12 Complete Solutions 
Balanced Scorecard: An approach to measuring performance based on an array of 
quantitative and qualitative factors, such as ROA, market share, customer loyalty and 
satisfaction, speed, and innovation. 
Best Practices: Processes or activities that have been successful in other firms. 
Business Process Reengineering: The application of technology and creativity in an 
effort to eliminate unnecessary operations or drastically improve those that ar...