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Examen
Fm 431 Actual Midterm Exam Questions And Correct Answers
NuevoFM 431 ACTUAL Midterm EXAM QUESTIONS 
AND CORRECT ANSWERS 
Customer Relationship Management (CRM) - CORRECT ANSWERS 
a process in which a 
business or other organization administers its interactions with customers, typically using data 
analysis to study large amounts of information. 
Demographics - CORRECT ANSWERS 
the characteristics of a population that have been 
categorized by distinct criteria—such as age, gender and education—as a means to study the 
attributes of a par...
Examen
Fm 431 Updated Final Exam Questions And Correct Answers
PopularFM 431 UPDATED FINAL EXAM QUESTIONS 
AND CORRECT ANSWERS 
turnover rate - CORRECT ANSWERS 
is the annual % of salespeople who leave the firm 
# of salespeople that left during the year / average sales force size during the year 
Reasons why people leave - CORRECT ANSWERS 
Controllable: 
retirement, promotion, transer, termnation, territory changes 
Uncontrollable: 
relocating, marriage, quitting, returning to college, changing career 
Recruiting internal applicants - CORRECT ANS...
Examen
Fm 431 Updated Midterm Exam Questions And Correct Answers
NuevoFM 431 UPDATED Midterm EXAM QUESTIONS 
AND CORRECT ANSWERS 
CRM - CORRECT ANSWERS 
Stands for customer relationship management. Refers to a 
strategy and technology used by businesses to manage and analyze interactions with current 
and potential customers. 
Demographic - CORRECT ANSWERS 
statistical characteristics of a population such as age, 
gender, income, education level, occupation, marital status, ethnicity, and geographic location. 
Price optimization - CORRECT ANSWERS ...
Examen
Fm 431 Sales Management Exam Questions And Correct Answers
NuevoFM 431 Sales Management EXAM QUESTIONS 
AND CORRECT ANSWERS 
Class Principles - CORRECT ANSWERS - Thought Process - Network - Ability to Communicate 
Primary Responsibilities of Sales Managers - CORRECT ANSWERS - Organization - Performance 
The Management Process - CORRECT ANSWERS - Sets goals - Determines strategies 
2. Implementation - Organize - Staff - Operate 
3. Evaluation - Compare operating results with goals 
Most Important Demographics - CORRECT ANSWERS - Gender - I...
Examen
Fm 431 Midterm Exam Questions And Correct Answers
NuevoFM 431 Midterm EXAM QUESTIONS AND 
CORRECT ANSWERS 
sales manager skills: Coaching ......... so they can improve - CORRECT 
ANSWERS 
salespeople 
sales manager skills: Developing ....... and delegating the responsibility for implementation to 
others - CORRECT ANSWERS 
strategies 
sales manager skills: Figuring out how to ..... people, some who are twice as old as you - 
CORRECT ANSWERS 
motivate 
sales manager skills: ....... others that what is right for the sales force is ...
Examen
Fm 431 Final Exam Questions And Correct Answers
NuevoFM 431 FINAL EXAM QUESTIONS AND 
CORRECT ANSWERS 
The first step a sales manager needs to perform, before he or she can start conducting a job 
analysis for available sales positions to fill, is to - CORRECT ANSWERS 
determine how 
many salespeople are needed 
Different methods of recruiting - CORRECT ANSWERS 
and attitudes salesperson needs -Determine the number of salespeople needed -Attract sufficient number of applicants -Identify unique skills, knowledge, -Conduct interview pro...
Examen
FM 431 Sales Management Exam Questions And Accurate Answers
FM 431 Sales Management Exam Questions And Accurate Answers ...
Examen
Fm 431 Final Review Questions & Answers Rated 100% Correct!!
Fm 431 Final Review Questions & Answers Rated 100% Correct!!