Study guides, Class notes & Summaries

CUSTOMER SERVICE PRACTICE FOR FINAL

CUSTOMER SERVICE TEST 100 QUESTIONS AND ANSWERS

Customer Service Questions and Answers 100% Pass You should use__________language when dealing with a customer. Positive How is Performance Measured? Metrics What is the definition of a metric? A standard for evaluating something. A Customer Service Representative is responsible for the energy he or she brings to an interaction with a customer. True What does CRM stand for? Customer Relationship Management Effective communication includes: Listening to the customer, focusin...

Customer Service Final Exam Questions & Answers | Questions with 100% Correct Answers | Verified | Updated 2024

CUSTOMER SERVICE FINAL EXAM STUDY GUIDE

Customer Service Final Exam Questions & Answers | Questions with 100% Correct Answers | Verified | Updated 2024

Customer Service Exam Review (2023/2024) 100% Pass Globlization An ongoing trend of information, knowledge sharing arond the world. Small business A type of business that is independently owned and operated and is not dominant in its field of operation. E Commerce Surfing the net for goods has coined a new term in technolgy for accessing goods and services. Internal costumers Employees of other departments or branches, coworkers and other people who work within the same organization. Externa...

Customer Service Test Questions and Answers Already Passed Online merchant Z has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible False In a broad sense, a customer can be described as anyone with whom we exchange value True The appearance of a store, shop, or office conveys nonverbal messages to customers True Rewarding employees for doing some behaviors may be counterproductive if not consistent with good serv...