ITIL Foundation V4

Dit is een complete samenvatting van het te bestuderen studiemateriaal voor het ITIL 4 Foundation examen.

ITIL (Information Technology Infrastructure Library) is a framework that helps organizations improve their IT service management practices. The latest version, ITIL V4, provides a set of best practices and a holistic approach to managing IT services through the ITIL Service Value System. By following the principles and practices outlined in ITIL V4, organizations can improve the delivery of their IT services, increase customer satisfaction, reduce costs, and improve their overall business perfor...