QM 520 questions with correct answers
QM 520 – Practice Questions
1. Which of the following best defines quality management?
A) Ensuring products are delivered on time
B) Planning, controlling, and improving processes to meet customer
expectations
C) Reducing costs without considering customer needs
D) Hiring more staff to improve productivity
Answer: B) Planning, controlling, and improving processes to meet customer
expectations
2. What is the primary purpose of a quality audit?
A) To identify employees who are underperforming
B) To ensure compliance with quality standards and identify areas for
improvement
C) To increase production speed
D) To reduce material costs
Answer: B) To ensure compliance with quality standards and identify areas for
improvement
3. In Six Sigma, what does the “DMAIC” process stand for?
A) Define, Measure, Analyze, Improve, Control
B) Design, Measure, Assess, Implement, Check
C) Decide, Monitor, Act, Improve, Confirm
D) Define, Monitor, Analyze, Implement, Control
Answer: A) Define, Measure, Analyze, Improve, Control
4. Which of the following is an example of a process improvement tool?
A) SWOT Analysis
B) Pareto Chart
, C) Cash Flow Analysis
D) Job Description
Answer: B) Pareto Chart
5. What is the main focus of Total Quality Management (TQM)?
A) Maximizing profits by reducing costs
B) Continuous improvement and customer satisfaction in all organizational
processes
C) Outsourcing all quality control tasks
D) Limiting quality control to the production department
Answer: B) Continuous improvement and customer satisfaction in all
organizational processes
6. Which type of variation is natural and expected in a process?
A) Special cause variation
B) Common cause variation
C) Defective variation
D) Uncontrolled variation
Answer: B) Common cause variation
7. A fishbone diagram is primarily used to:
A) Track financial performance
B) Identify root causes of a problem
C) Schedule production timelines
D) Monitor employee attendance
Answer: B) Identify root causes of a problem
8. ISO 9001 certification is related to:
A) Environmental management
B) Quality management systems
C) Occupational health and safety
D) Information security
QM 520 – Practice Questions
1. Which of the following best defines quality management?
A) Ensuring products are delivered on time
B) Planning, controlling, and improving processes to meet customer
expectations
C) Reducing costs without considering customer needs
D) Hiring more staff to improve productivity
Answer: B) Planning, controlling, and improving processes to meet customer
expectations
2. What is the primary purpose of a quality audit?
A) To identify employees who are underperforming
B) To ensure compliance with quality standards and identify areas for
improvement
C) To increase production speed
D) To reduce material costs
Answer: B) To ensure compliance with quality standards and identify areas for
improvement
3. In Six Sigma, what does the “DMAIC” process stand for?
A) Define, Measure, Analyze, Improve, Control
B) Design, Measure, Assess, Implement, Check
C) Decide, Monitor, Act, Improve, Confirm
D) Define, Monitor, Analyze, Implement, Control
Answer: A) Define, Measure, Analyze, Improve, Control
4. Which of the following is an example of a process improvement tool?
A) SWOT Analysis
B) Pareto Chart
, C) Cash Flow Analysis
D) Job Description
Answer: B) Pareto Chart
5. What is the main focus of Total Quality Management (TQM)?
A) Maximizing profits by reducing costs
B) Continuous improvement and customer satisfaction in all organizational
processes
C) Outsourcing all quality control tasks
D) Limiting quality control to the production department
Answer: B) Continuous improvement and customer satisfaction in all
organizational processes
6. Which type of variation is natural and expected in a process?
A) Special cause variation
B) Common cause variation
C) Defective variation
D) Uncontrolled variation
Answer: B) Common cause variation
7. A fishbone diagram is primarily used to:
A) Track financial performance
B) Identify root causes of a problem
C) Schedule production timelines
D) Monitor employee attendance
Answer: B) Identify root causes of a problem
8. ISO 9001 certification is related to:
A) Environmental management
B) Quality management systems
C) Occupational health and safety
D) Information security
