Salesforce Administrator Practice Exam
Verified Questions, Correct Answers, and
Detailed Explanations for Computer Science
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1. Which of the following is a capability of the Salesforce mobile app?
A. Create, edit, and delete records
B. Access reports and dashboards
C. Receive push notifications for Chatter updates
D. All of the above
Answer: D. All of the above
Rationale: The Salesforce mobile app allows users to perform core CRM tasks
including creating/editing records, viewing reports/dashboards, and receiving
Chatter notifications.
2. Which Salesforce feature is used to automate standard internal procedures
and processes to save time across your org?
A. Reports
B. Workflows
C. Dashboards
D. Accounts
Answer: B. Workflows
Rationale: Workflows allow admins to automate standard internal processes,
such as sending emails, updating fields, or creating tasks.
3. What is a benefit of using the Salesforce Lightning Experience?
A. Improved user interface
B. Access to new Lightning-only features
C. Customizable home pages
D. All of the above
,Answer: D. All of the above
Rationale: Lightning Experience provides a modern UI, Lightning-only features
like Path and Kanban, and customizable pages.
4. Which type of report can show trends over time?
A. Tabular
B. Summary
C. Matrix
D. Joined
Answer: B. Summary
Rationale: Summary reports allow grouping by rows and columns and are
useful for showing trends over time.
5. Which object cannot have a roll-up summary field?
A. Account
B. Custom object on master-detail relationship
C. Opportunity
D. Custom object on lookup relationship
Answer: D. Custom object on lookup relationship
Rationale: Roll-up summary fields are only available on master-detail
relationships, not lookup relationships.
6. What is the maximum number of active workflow rules per object?
A. 50
B. 100
C. 500
D. 250
Answer: C. 500
Rationale: Salesforce allows up to 500 active workflow rules per object.
,7. Which Salesforce feature allows users to follow and collaborate on
records?
A. Chatter
B. Reports
C. Dashboards
D. Knowledge
Answer: A. Chatter
Rationale: Chatter is Salesforce’s collaboration tool that allows users to post
updates, share files, and follow records.
8. What can be controlled using field-level security?
A. Visibility of a field
B. Read/write access on a field
C. Both A and B
D. Neither A nor B
Answer: C. Both A and B
Rationale: Field-level security determines which users can see and edit fields on
objects.
9. Which of the following is true about Profiles?
A. Profiles control object permissions and field-level access
B. Profiles control login hours and IP restrictions
C. Profiles can be assigned to multiple users
D. All of the above
Answer: D. All of the above
Rationale: Profiles define users’ permissions, access to objects, fields, login
hours, IP ranges, and are assigned to one or more users.
10. Which report type would you use to compare data across two unrelated
objects?
A. Tabular
B. Joined
, C. Summary
D. Matrix
Answer: B. Joined
Rationale: Joined reports allow combining multiple report types or objects in a
single report for comparison.
11. What is the maximum number of custom objects per Salesforce org?
A. 100
B. 200
C. 500
D. 2,000
Answer: C. 500
Rationale: Salesforce allows up to 500 custom objects per org (limits may vary
depending on edition).
12. Which automation tool can be triggered by record creation, updates, or
both?
A. Workflow Rules
B. Process Builder
C. Flow
D. All of the above
Answer: D. All of the above
Rationale: Workflow rules, Process Builder, and Flows can all be triggered by
record creation or updates.
13. When should you use a lookup relationship instead of a master-detail
relationship?
A. When the child record should have its own security and ownership
B. When you want roll-up summary fields
C. When you need cascade delete
D. None of the above
Verified Questions, Correct Answers, and
Detailed Explanations for Computer Science
Students||Already Graded A+
1. Which of the following is a capability of the Salesforce mobile app?
A. Create, edit, and delete records
B. Access reports and dashboards
C. Receive push notifications for Chatter updates
D. All of the above
Answer: D. All of the above
Rationale: The Salesforce mobile app allows users to perform core CRM tasks
including creating/editing records, viewing reports/dashboards, and receiving
Chatter notifications.
2. Which Salesforce feature is used to automate standard internal procedures
and processes to save time across your org?
A. Reports
B. Workflows
C. Dashboards
D. Accounts
Answer: B. Workflows
Rationale: Workflows allow admins to automate standard internal processes,
such as sending emails, updating fields, or creating tasks.
3. What is a benefit of using the Salesforce Lightning Experience?
A. Improved user interface
B. Access to new Lightning-only features
C. Customizable home pages
D. All of the above
,Answer: D. All of the above
Rationale: Lightning Experience provides a modern UI, Lightning-only features
like Path and Kanban, and customizable pages.
4. Which type of report can show trends over time?
A. Tabular
B. Summary
C. Matrix
D. Joined
Answer: B. Summary
Rationale: Summary reports allow grouping by rows and columns and are
useful for showing trends over time.
5. Which object cannot have a roll-up summary field?
A. Account
B. Custom object on master-detail relationship
C. Opportunity
D. Custom object on lookup relationship
Answer: D. Custom object on lookup relationship
Rationale: Roll-up summary fields are only available on master-detail
relationships, not lookup relationships.
6. What is the maximum number of active workflow rules per object?
A. 50
B. 100
C. 500
D. 250
Answer: C. 500
Rationale: Salesforce allows up to 500 active workflow rules per object.
,7. Which Salesforce feature allows users to follow and collaborate on
records?
A. Chatter
B. Reports
C. Dashboards
D. Knowledge
Answer: A. Chatter
Rationale: Chatter is Salesforce’s collaboration tool that allows users to post
updates, share files, and follow records.
8. What can be controlled using field-level security?
A. Visibility of a field
B. Read/write access on a field
C. Both A and B
D. Neither A nor B
Answer: C. Both A and B
Rationale: Field-level security determines which users can see and edit fields on
objects.
9. Which of the following is true about Profiles?
A. Profiles control object permissions and field-level access
B. Profiles control login hours and IP restrictions
C. Profiles can be assigned to multiple users
D. All of the above
Answer: D. All of the above
Rationale: Profiles define users’ permissions, access to objects, fields, login
hours, IP ranges, and are assigned to one or more users.
10. Which report type would you use to compare data across two unrelated
objects?
A. Tabular
B. Joined
, C. Summary
D. Matrix
Answer: B. Joined
Rationale: Joined reports allow combining multiple report types or objects in a
single report for comparison.
11. What is the maximum number of custom objects per Salesforce org?
A. 100
B. 200
C. 500
D. 2,000
Answer: C. 500
Rationale: Salesforce allows up to 500 custom objects per org (limits may vary
depending on edition).
12. Which automation tool can be triggered by record creation, updates, or
both?
A. Workflow Rules
B. Process Builder
C. Flow
D. All of the above
Answer: D. All of the above
Rationale: Workflow rules, Process Builder, and Flows can all be triggered by
record creation or updates.
13. When should you use a lookup relationship instead of a master-detail
relationship?
A. When the child record should have its own security and ownership
B. When you want roll-up summary fields
C. When you need cascade delete
D. None of the above
