UHC ETHICS AND COMPLIANCE TEST EXAM
Q&A 2026 STUDY GUIDE WITH VERIFIED
SOLUTIONS
◉ good time management. Answer: Being punctual, meeting
deadlines, and responding efficiently to workplace tasks. This
includes answering calls promptly and ensuring work is completed
within designated time frames.
◉ Decision-making frameworks. Answer: provide a systematic
method for evaluating complex scenarios, considering all relevant
factors, and choosing the most appropriate course of action.
◉ Error acknowledgment. Answer: recognizing and admitting
mistakes, while reporting procedures ensure that these errors are
documented and addressed promptly.
◉ active listening. Answer: giving full attention during
conversations, nodding to show understanding, and providing
thoughtful responses
◉ Decision-making frameworks. Answer: provide a systematic
method for evaluating complex scenarios, considering all relevant
factors, and choosing the most appropriate course of action. These
,frameworks help healthcare providers make informed decisions that
prioritize patient safety and well-being.
◉ Detailed documentation. Answer: should include the rationale for
decisions, allowing all parties to understand the situation and the
next steps.
◉ collaboration and teamwork. Answer: involves actively listening to
each team member, understanding their perspectives, and
leveraging their expertise to make informed decisions.
◉ Administrative duties. Answer: scheduling appointments,
managing records, or handling billing, fall squarely within the scope
of medical administrative assistants.
◉ clinical tasks. Answer: diagnosing patients or providing medical
treatments, are beyond their practice limitations and must be
performed by licensed medical professionals
◉ Accurate documentation and compliance with patient rights.
Answer: ensuring that all patient interactions, rights
acknowledgments, and other essential records are properly
documented and maintained
, ◉ Promoting diversity and inclusion. Answer: active efforts to
celebrate and support individuals from all backgrounds
◉ Employee Resource Groups (ERGs). Answer: a platform for
individuals from diverse backgrounds to connect, collaborate, and
support one another.
◉ Active listening skills. Answer: Key components include
maintaining eye contact, nodding to acknowledge the speaker, and
using verbal affirmations to show engagement.
◉ The Teach Back Method. Answer: an effective communication tool
where providers ask patients to repeat the information in their own
words.
◉ Documentation of communications. Answer: ensures that all
patient interactions and professional correspondence are recorded
objectively and promptly.
◉ SBAR (Situation, Background, Assessment, Recommendations).
Answer: steructured communiation tool that ) ensures that all team
members have a shared understanding of the patient's condition
and care plan
Q&A 2026 STUDY GUIDE WITH VERIFIED
SOLUTIONS
◉ good time management. Answer: Being punctual, meeting
deadlines, and responding efficiently to workplace tasks. This
includes answering calls promptly and ensuring work is completed
within designated time frames.
◉ Decision-making frameworks. Answer: provide a systematic
method for evaluating complex scenarios, considering all relevant
factors, and choosing the most appropriate course of action.
◉ Error acknowledgment. Answer: recognizing and admitting
mistakes, while reporting procedures ensure that these errors are
documented and addressed promptly.
◉ active listening. Answer: giving full attention during
conversations, nodding to show understanding, and providing
thoughtful responses
◉ Decision-making frameworks. Answer: provide a systematic
method for evaluating complex scenarios, considering all relevant
factors, and choosing the most appropriate course of action. These
,frameworks help healthcare providers make informed decisions that
prioritize patient safety and well-being.
◉ Detailed documentation. Answer: should include the rationale for
decisions, allowing all parties to understand the situation and the
next steps.
◉ collaboration and teamwork. Answer: involves actively listening to
each team member, understanding their perspectives, and
leveraging their expertise to make informed decisions.
◉ Administrative duties. Answer: scheduling appointments,
managing records, or handling billing, fall squarely within the scope
of medical administrative assistants.
◉ clinical tasks. Answer: diagnosing patients or providing medical
treatments, are beyond their practice limitations and must be
performed by licensed medical professionals
◉ Accurate documentation and compliance with patient rights.
Answer: ensuring that all patient interactions, rights
acknowledgments, and other essential records are properly
documented and maintained
, ◉ Promoting diversity and inclusion. Answer: active efforts to
celebrate and support individuals from all backgrounds
◉ Employee Resource Groups (ERGs). Answer: a platform for
individuals from diverse backgrounds to connect, collaborate, and
support one another.
◉ Active listening skills. Answer: Key components include
maintaining eye contact, nodding to acknowledge the speaker, and
using verbal affirmations to show engagement.
◉ The Teach Back Method. Answer: an effective communication tool
where providers ask patients to repeat the information in their own
words.
◉ Documentation of communications. Answer: ensures that all
patient interactions and professional correspondence are recorded
objectively and promptly.
◉ SBAR (Situation, Background, Assessment, Recommendations).
Answer: steructured communiation tool that ) ensures that all team
members have a shared understanding of the patient's condition
and care plan
