Page | 1
BUSINESS MANAGEMENT AND
ADMINISTRATION CLUSTER EXAM
QUESTIONS WITH DETAILED VERIFIED
ANSWERS
Pedro Sanchez works as a loan processor for the MON Company, which
is located in Smithsville. Pedro
has recently approved an application to extend a $10,000 in this
situation? Ans: MON Company.
A type of business ownership in which one or more of the owners does
not have full liability is called a Ans: Limited partnership.
Which of the following is not a barrier to effective verbal communication:
Ans: Asking for clarification.
If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for the employee to take is to obtain
the customer's telephone number and then Ans: Follow-up with the
customer after obtaining the requested information.
In which of the following situations might it be difficult to give effective
verbal directions: Ans: Information is complex.
When preparing to deliver an oral presentation, the most important step
is Ans: Practicing the delivery.
The business manager tried to write a promotional letter that was simple,
clear, and interesting so that customers who received it would Ans:
Easily understand it.
Which of the following is a formatting characteristic of a full-block
business letter: Ans: No paragraph indents.
, Page | 2
What component is important to include in all types of inquiry letters?
Ans: Contact information.
Which of the following might a manager send to corporate management
on a regular basis to briefly summarize the work accomplished: Ans:
Weekly activity report.
Jacob is determining the writing style to use for an analytical report. If
most of readers are likely to support the report's content, Jacob should
format the report for a(n) __________audience. Ans: Receptive.
In which component of a research report should the writer place the
following statement:
"Based on our findings, we believe that it is imperative that PNJ
Corporation make the necessary adjustments." Ans: Recommendations.
Which of the following is an example of an employee using nonverbal
communication effectively to reinforce his/her service orientation: Ans:
Molly nodded and maintained eye contact as Ms. West explained the
problem with her computer.
In order for a business's handling of complaints to be satisfactory to
customers, the business's rules should be Ans: Flexible.
Having clear customer relationship management goals before putting a
program into place helps businesses to avoid Ans: Purchasing irrelevant
technology.
People are considered to be __________ resources. Ans: Human.
One of the factors that would help a business provide place utility to
customers is its Ans: Location.
Which of the following is a true statement about trade industries: Ans:
The main types of trade industries are retailers and wholesalers.
The technology that has had the most influence on globalization has been
Ans: The Internet.
BUSINESS MANAGEMENT AND
ADMINISTRATION CLUSTER EXAM
QUESTIONS WITH DETAILED VERIFIED
ANSWERS
Pedro Sanchez works as a loan processor for the MON Company, which
is located in Smithsville. Pedro
has recently approved an application to extend a $10,000 in this
situation? Ans: MON Company.
A type of business ownership in which one or more of the owners does
not have full liability is called a Ans: Limited partnership.
Which of the following is not a barrier to effective verbal communication:
Ans: Asking for clarification.
If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for the employee to take is to obtain
the customer's telephone number and then Ans: Follow-up with the
customer after obtaining the requested information.
In which of the following situations might it be difficult to give effective
verbal directions: Ans: Information is complex.
When preparing to deliver an oral presentation, the most important step
is Ans: Practicing the delivery.
The business manager tried to write a promotional letter that was simple,
clear, and interesting so that customers who received it would Ans:
Easily understand it.
Which of the following is a formatting characteristic of a full-block
business letter: Ans: No paragraph indents.
, Page | 2
What component is important to include in all types of inquiry letters?
Ans: Contact information.
Which of the following might a manager send to corporate management
on a regular basis to briefly summarize the work accomplished: Ans:
Weekly activity report.
Jacob is determining the writing style to use for an analytical report. If
most of readers are likely to support the report's content, Jacob should
format the report for a(n) __________audience. Ans: Receptive.
In which component of a research report should the writer place the
following statement:
"Based on our findings, we believe that it is imperative that PNJ
Corporation make the necessary adjustments." Ans: Recommendations.
Which of the following is an example of an employee using nonverbal
communication effectively to reinforce his/her service orientation: Ans:
Molly nodded and maintained eye contact as Ms. West explained the
problem with her computer.
In order for a business's handling of complaints to be satisfactory to
customers, the business's rules should be Ans: Flexible.
Having clear customer relationship management goals before putting a
program into place helps businesses to avoid Ans: Purchasing irrelevant
technology.
People are considered to be __________ resources. Ans: Human.
One of the factors that would help a business provide place utility to
customers is its Ans: Location.
Which of the following is a true statement about trade industries: Ans:
The main types of trade industries are retailers and wholesalers.
The technology that has had the most influence on globalization has been
Ans: The Internet.
