2 0 2 4 /2025 | © copyright |
WGU Fundamentals for Success in
Business - D072 Questions and Correct
Answers the Latest Update and
Recommended Version
Marketing
This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding, and
Advertising
ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or
her message
assertive communicator
Productive communication style used by those who express their ideas while listening
attentively to others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members
are similar to themselves in terms of personality, values, interests, and other attributes;
(2) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those
who do not fit in well are more likely to leave
Attrition
1| Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright |
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much
input from others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
channel
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
channel
1| Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright |
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
The relationship oriented behaviors of a leader
corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization
from another
corporatea2sociala2responsibilitya2(CSR)
a 2 Philosophya2ina2whicha2aa2companya2voluntarilya2engagesa2ina2actionsa2thata2benefita2
society,a2bea2ita2economically,a2socially,a2politically,a2ora2environmentally
culturala 2 alignment
1a2|a2Pa2aa2g Ga2ra2aa2da2ea2A |a22a20a22 2a20a22a
a2ea2| a2+ 4a2/ 25
, 2a20a22a24a2/2025a2|a2©a2copyri a2 a2 a2 a2 a2 a2 a2
ghta2|
a 2 Linkinga2ofa2organizationala2goalsa2witha2thea2employees'a2personala2goals
culturala 2 diversity
a 2 Thea2existencea2ofa2aa2varietya2ofa2culturala2ora2ethnica2groupsa2withina2aa2workplace
Designa2thinking
a 2 Aa2methoda2ofa2problem-
solvinga2strategya2whereina2thea2dataa2collecteda2area2expresseda2visuallya2ina2o
rdera2toa2createa2newa2strategies,a2ways,a2anda2methodsa2toa2solvea2problems,a2
createa2opportunitiesa2ora2strengthena2weaknesses
Effectivea2communication
a 2 Whena2informationa2transmitteda2isa2interpreteda2bya2thea2receivera2ina2thea2waya2ita2w
asa2intendeda2bya2thea2sender
emotionala2intelligence
a 2 Thea2capacitya2toa2bea2awarea2of,a2control,a2anda2expressa2one'sa2emotions,a2anda2toa
2handlea2interpersonala2relationshipsa2judiciouslya2anda2empathetically
Emotionala2quotient
a 2 Thea2levela2ofa2aa2person'sa2emotionala2intelligence,a2oftena2asa2representeda2bya2aa2s
corea2ina2aa2standardizeda2test
empathy
a 2 Beinga2attuneda2anda2sensitivea2toa2thea2emotionala2statesa2ofa2others
employeea2member-centereda2behaviors
a 2 Behaviorsa2thata2focusa2ona2supportinga2employees
1a2|a2Pa2aa2g Ga2ra2aa2da2ea2A |a22a20a22 2a20a22a
a2ea2| a2+ 4a2/ 25
WGU Fundamentals for Success in
Business - D072 Questions and Correct
Answers the Latest Update and
Recommended Version
Marketing
This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding, and
Advertising
ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or
her message
assertive communicator
Productive communication style used by those who express their ideas while listening
attentively to others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members
are similar to themselves in terms of personality, values, interests, and other attributes;
(2) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those
who do not fit in well are more likely to leave
Attrition
1| Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright |
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much
input from others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
channel
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
channel
1| Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright |
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
The relationship oriented behaviors of a leader
corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization
from another
corporatea2sociala2responsibilitya2(CSR)
a 2 Philosophya2ina2whicha2aa2companya2voluntarilya2engagesa2ina2actionsa2thata2benefita2
society,a2bea2ita2economically,a2socially,a2politically,a2ora2environmentally
culturala 2 alignment
1a2|a2Pa2aa2g Ga2ra2aa2da2ea2A |a22a20a22 2a20a22a
a2ea2| a2+ 4a2/ 25
, 2a20a22a24a2/2025a2|a2©a2copyri a2 a2 a2 a2 a2 a2 a2
ghta2|
a 2 Linkinga2ofa2organizationala2goalsa2witha2thea2employees'a2personala2goals
culturala 2 diversity
a 2 Thea2existencea2ofa2aa2varietya2ofa2culturala2ora2ethnica2groupsa2withina2aa2workplace
Designa2thinking
a 2 Aa2methoda2ofa2problem-
solvinga2strategya2whereina2thea2dataa2collecteda2area2expresseda2visuallya2ina2o
rdera2toa2createa2newa2strategies,a2ways,a2anda2methodsa2toa2solvea2problems,a2
createa2opportunitiesa2ora2strengthena2weaknesses
Effectivea2communication
a 2 Whena2informationa2transmitteda2isa2interpreteda2bya2thea2receivera2ina2thea2waya2ita2w
asa2intendeda2bya2thea2sender
emotionala2intelligence
a 2 Thea2capacitya2toa2bea2awarea2of,a2control,a2anda2expressa2one'sa2emotions,a2anda2toa
2handlea2interpersonala2relationshipsa2judiciouslya2anda2empathetically
Emotionala2quotient
a 2 Thea2levela2ofa2aa2person'sa2emotionala2intelligence,a2oftena2asa2representeda2bya2aa2s
corea2ina2aa2standardizeda2test
empathy
a 2 Beinga2attuneda2anda2sensitivea2toa2thea2emotionala2statesa2ofa2others
employeea2member-centereda2behaviors
a 2 Behaviorsa2thata2focusa2ona2supportinga2employees
1a2|a2Pa2aa2g Ga2ra2aa2da2ea2A |a22a20a22 2a20a22a
a2ea2| a2+ 4a2/ 25
