BUS 4993 CONFLICT RESOLUTION FINAL MILESTONE 2020 | BUS4993 CONFLICT RESOLUTION FINAL MILESTONE 2020 – A Grade

BUS 4993 CONFLICT RESOLUTION FINAL MILESTONE 2020 – Capella High School You passed this Milestone 1 Which of the following best describes why parties might choose to formally write out a mediated agreement? • To ensure all parties' positions have been met • To force each other to obey the agreement • To ensure the most important needs have been prioritized • To double-check that all parties are satisfied with the solution CONCEPT Creating Effective Agreements 2 Which of the following statements would likely be said by a low context communicator? • Let's meet for coffee tomorrow at noon. • I heard a new coffee shop opened up around the corner; it's supposed to be really good. • Brrr, winter sure arrived quick! A hot cup of coffee sounds great about now. • Perhaps you would like to get a cup of coffee sometime, when you aren't too busy. CONCEPT High and Low Context Communication 3 Which of the following would be considered a physical factor in the decision making process? • Forgiving a friend for disloyalty • Letting go of hurt feelings • Paying a bill on time • Making a friend happy CONCEPT Rational Factors in Decision Making 4 Which of the following changes to a system will majorly affect the behavior of the system as a whole? • Removing a significant component • All of the answer choices are correct. • Adding a minor component • Changing a component’s behavior CONCEPT Ripple Effects in Systems 5 "Tolerance for ambiguity" describes the degree to which an individual, influenced by __________, feels confident functioning in an ambiguous situation. • cultural competency • power distance • cultural norms • cultural fluency CONCEPT Tolerance for Ambiguity 6 Which of the following is a prevention role in the Third Side approach to conflict resolution? • Witness • Equalizer • Healer • Provider CONCEPT Identifying the Third Side and Making It Relevant to Parties 7 Which of the following interest types is considered non-negotiable in conflict resolution? • An interest that requires the other party to make too much effort • An interest that is not disclosed at the beginning of a mediation • An interest that is a value tied to a person’s sense of self • An interest that is very specific regarding what is needed or wanted CONCEPT When Interests Are Values 8 There is a large corporation situated at the end of a lake, which is surrounded by houses and a small beach for community recreation activities. The corporation petitioned the city to use the lake water as a source of energy, and the city decided to have an open meeting to discuss this petition before coming up with a final answer. If the city decided that a special invitation needed to be extended to the stakeholders in this situation to make sure their input was heard, who should be included? • Community members who don't like having a large corporation in their town • Homeowners around the lake • City budget representatives • Community members who live downtown CONCEPT Stakeholder Processes 9 The stage of conflict in which an issue starts to develop between parties without their knowledge is called __________. • pre-conflict • tension • discomfort • crisis CONCEPT Pre-Conflict 10 Which of the following is the best definition of positional bargaining? • A form of negotiation in which parties lay out all of their positions to see who is willing to give in first • A form of mediation where the goal is to get as many of your positions met as possible while trying to prevent the other party's positions from being met • A form of negotiation where elements are seen as things to be traded back and forth between the parties • A form of mediation where elements of each party's positions are broken down into interests in order to be further debated CONCEPT Moving from Positions to Interests 11 Which of the following is an effective informal tool for conflict prevention or reduction in daily life? • Conflict consulting • Stakeholder processes • Assertive communication • Mediation CONCEPT Conflict Prevention Through Relationships 12 Which of the following is NOT an example of sovereignty rights? • Health care regulations • Child labor laws • Women's rights • Drug distribution between countries CONCEPT Interconnection and Sovereignty 13 Which of the following approaches focuses on finding a solution that most closely aligns with each party's interests? • Distributive bargaining • Win-win thinking • Zero-sum thinking • Positional bargaining CONCEPT Zero-sum vs. Win-Win Thinking 14 In an argument, a person using the accommodating style would most likely respond by doing which of the following? • Giving in to the other party • Refusing to back down • Bringing out solid proof that she or he was right • Getting upset because the other party disagreed with him or her CONCEPT Accommodating 15 Conciliation is a conflict resolution process in which the conflict resolver does which of the following? • Facilitates discussion to improve the communication between disputing parties • Makes a decision for the disputing parties • Evaluates the case and issues an opinion to the disputing parties • Meets privately with each party in an attempt to resolve their differences CONCEPT Conciliation 16 Which of the following is a research-based conflict resolution tool? • Courageous conversation • Stakeholder processes • Conflict consulting • Conflict analysis CONCEPT The Analysis Process 17 Cultural __________ is/are one of the best ways to gain insight into a culture's specific rules and norms. • stereotypes • assimilation • dialogue • differences CONCEPT Gaining Cultural Insight 18 Which of the following is a chemical substance in the body associated with the fight/flight reaction? • Adrenaline • Dopamine • Estrogen • Testosterone CONCEPT The Amygdala and Fight/Flight Reaction 19 Which of the following stages of conflict is characterized by parties not having a clear idea of what their mutual problem is, but feeling a general sense of unease with each other? • Misunderstanding • Crisis • Incident • Discomfort CONCEPT Discomfort 20 Which of the following is an example of accommodating power distances within mediation? • Reassuring members of a low power distance culture that they will be regarded as equals • Making sure members of a high power distance culture don't feel that their status is being ignored • Neither answer is an example of accommodating power distances in mediation. • Both answers are examples of accommodating power distances in mediation. CONCEPT High and Low Power Distance 21 Collaborative law is also known as __________ mediation. • legal • corporate • facilitative • divorce CONCEPT Collaborative Law 22 Which of the following examples is demonstrative of the original definition for "family" in U.S. culture? • A single parent and his/her children • Two parents and their children • Any group residing in the same household • All members of a group who share a lifelong bond CONCEPT Dynamics of Family Conflict 23 Anger is often a __________ that is associated with another emotion, such as hurt, embarrassment, or fear. • constructive emotion • secondary emotion • minor emotion • primary emotion CONCEPT Anger in Conflict 24 Rachael, a college sophomore, talked to her roommate, Tanya, about picking a major. "I think I could be a great writer," Rachael said, "but I've always wanted to help my folks in their medical practice. It's hard being the daughter of two doctors and struggling in math and science, but I like helping people, so maybe I should just try to make myself buckle down and become a pre-med major." Tanya replied, "You like arts and languages, Rachael, and you're very good at it. What about being a journalist? You could write and help people." “Yeah, but it would feel so good to work with my folks,” Rachael said. Which of the following terms best describes the factors influencing Rachael to study science? • Emotional bias • Amygdala hijacking • Salience • Risk aversion CONCEPT Non-Rational Factors in Decision Making 25 When an attorney represents a party in a divorce mediation process, he/she is __________ representing either party in future family-related cases. • required to be • better at • committed to • prevented from CONCEPT