WGU C720 OPERATIONS AND SUPPLY CHAIN
MANAGEMENT EXAM SCRIPT 2026
QUESTIONS WITH VERIFIED ANSWERS
◉ W. Edwards Deming. Answer: Which quality management expert
had a 14 point quality plan? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
felt that the "system" caused defects, not employees? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
recommended eliminating work standards on the factory floor? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
outlined his strategy for the transformation of management to
promote quality methods in 14 points? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
endorsed the elimination of fear in the organization? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
focused on the customer? (25)
, ◉ Joseph M. Juran. Answer: Which quality management expert
stated that product or service quality could be described as "fitness
for use?" (25)
◉ Joseph M. Juran. Answer: Which quality management expert
stated that the customer's perception of quality is the ultimate
measure, rather than simply following product specifications? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
emphasized management's responsibility for ensuring quality? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
emphasized the need for continuous improvement and stressed that
quality must be built on quality planning, quality control, and quality
improvement? (25)
◉ Philip Crosby. Answer: Which quality management expert used
the phrase, "Do it right the first time?" (25)
◉ Philip Crosby. Answer: Which quality management expert wrote a
book in 1979 entitled, "Quality is Free?" (25)
◉ Philip Crosby. Answer: Which quality management expert
believed that by reducing failure costs, companies can save money?
(25)
MANAGEMENT EXAM SCRIPT 2026
QUESTIONS WITH VERIFIED ANSWERS
◉ W. Edwards Deming. Answer: Which quality management expert
had a 14 point quality plan? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
felt that the "system" caused defects, not employees? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
recommended eliminating work standards on the factory floor? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
outlined his strategy for the transformation of management to
promote quality methods in 14 points? (25)
◉ W. Edwards Deming. Answer: Which quality management expert
endorsed the elimination of fear in the organization? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
focused on the customer? (25)
, ◉ Joseph M. Juran. Answer: Which quality management expert
stated that product or service quality could be described as "fitness
for use?" (25)
◉ Joseph M. Juran. Answer: Which quality management expert
stated that the customer's perception of quality is the ultimate
measure, rather than simply following product specifications? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
emphasized management's responsibility for ensuring quality? (25)
◉ Joseph M. Juran. Answer: Which quality management expert
emphasized the need for continuous improvement and stressed that
quality must be built on quality planning, quality control, and quality
improvement? (25)
◉ Philip Crosby. Answer: Which quality management expert used
the phrase, "Do it right the first time?" (25)
◉ Philip Crosby. Answer: Which quality management expert wrote a
book in 1979 entitled, "Quality is Free?" (25)
◉ Philip Crosby. Answer: Which quality management expert
believed that by reducing failure costs, companies can save money?
(25)
