TESTBANKd4FORd4HEIZERd4OPERATIONSd4MANAGEMENTd49THd4EDITIONd4ALLd4CHAPTERSd4COVERED
TESTBANK FOR HEIZER OPERATIONS
MANAGEMENT 9TH EDITION ALL
CHAPTERS COVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
2. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
3. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
4. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
5. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
6. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
7. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
8. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
9. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
10. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
True (What operations managers do, easy)
11. "How much inventory of this item should we have?" is within the critical decision area of
1
,TESTBANKd4FORd4HEIZERd4OPERATIONSd4MANAGEMENTd49THd4EDITIONd4ALLd4CHAPTERSd4COVERED
managing quality.
False (What operations managers do, easy)
In order to have a career in operations management, o
12. ned4 mustd4haved4ad4degreed4ind4statisticsd4or
2
,TESTBANKd4FORd4HEIZERd4OPERATIONSd4MANAGEMENTd49THd4EDITIONd4ALLd4CHAPTERSd4COVERED
quantitatived4methods.
Falsed4(Whatd4operationsd4managersd4do,d4easy)
13. Henryd4Fordd4isd4knownd4asd4thed4Fatherd4ofd4Scientificd4Management.
Falsed4(Thed4heritaged4ofd4operationsd4management,d4easy)
14. Shewhart’sd4contributionsd4tod4operationsd4managementd4camed4duringd4thed4Scientificd4Managementd4Er
a.
Falsed4(Thed4heritaged4ofd4operationsd4management,d4easy)
15. Studentsd4wantingd4tod4pursued4ad4careerd4ind4operationsd4managementd4willd4findd4mult
idisciplinaryd4knowledged4beneficial.
Trued4(Whered4ared4thed4OMd4jobs?d4easy)
3
, Testd4Bankd4ford4Heizerd4Operationsd4Managementd4
9thd4Edition
16. Customerd4interactiond4isd4oftend4highd4ford4manufacturingd4processes,d4butd4lowd4ford4services.
Falsed4(Operationsd4ind4thed4serviced4sector,d4moderate)
17. Productivityd4isd4mored4difficultd4tod4improved4ind4thed4serviced4sector.
Trued4(Thed4productivityd4challenge,d4moderate)
18. Manufacturingd4nowd4constitutesd4thed4largestd4economicd4sectord4ind4postindustriald4societies.
Falsed4(Operationsd4ind4thed4serviced4sector,d4moderate)
19. Ind4thed4pastd4half-
century,d4thed4numberd4ofd4peopled4employedd4ind4manufacturingd4hasd4mored4ord4lessd4heldd4
steady,d4butd4eachd4manufacturingd4employeed4isd4manufacturingd4aboutd420d4timesd4asd4muc
h.
Trued4(Operationsd4ind4thed4serviced4sector,d4easy)
20. Ad4knowledged4societyd4isd4oned4thatd4hasd4migratedd4fromd4workd4basedd4ond4knowledged4t
od4oned4basedd4ond4manuald4work.
Falsed4(Thed4productivityd4challenge,d4easy)
MULTIPLEd 4 CHOICE
21. Atd4Hardd4Rockd4Café,d4tasksd4thatd4reflectd4operationsd4ord4operationsd4managementd4include
a. designingd4meals
b. testingd4mealsd4(recipes)
c. analyzingd4mealsd4ford4thed4costd4ofd4ingredients
d. preparingd4employeed4schedules
e. alld4ofd4thed4above
ed4(Globald4companyd4profile,d4easy)
22. And4operationsd4taskd4performedd4atd4Hardd4Rockd4Caféd4is
a. borrowingd4fundsd4tod4buildd4ad4newd4restaurant
b. advertisingd4changesd4ind4thed4restaurantd4menu
c. calculatingd4restaurantd4profitd4andd4loss
d. preparingd4employeed4schedules
e. alld4ofd4thed4above
dd4(Globald4companyd4profile,d4moderate)
4
TESTBANK FOR HEIZER OPERATIONS
MANAGEMENT 9TH EDITION ALL
CHAPTERS COVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Productivity is the total value of all inputs to the transformation process divided by the total value
of the outputs produced.
False (The productivity challenge, easy)
2. Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity.
False (The productivity challenge, moderate)
3. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
4. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
True (Global company profile, easy)
5. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
6. All organizations, including service firms such as banks and hospitals, have a production function.
True (What is operations management? moderate)
7. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
8. An example of a "hidden" production function is money transfers at banks.
True (What is operations management? moderate)
9. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
10. The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function.
True (What operations managers do, easy)
11. "How much inventory of this item should we have?" is within the critical decision area of
1
,TESTBANKd4FORd4HEIZERd4OPERATIONSd4MANAGEMENTd49THd4EDITIONd4ALLd4CHAPTERSd4COVERED
managing quality.
False (What operations managers do, easy)
In order to have a career in operations management, o
12. ned4 mustd4haved4ad4degreed4ind4statisticsd4or
2
,TESTBANKd4FORd4HEIZERd4OPERATIONSd4MANAGEMENTd49THd4EDITIONd4ALLd4CHAPTERSd4COVERED
quantitatived4methods.
Falsed4(Whatd4operationsd4managersd4do,d4easy)
13. Henryd4Fordd4isd4knownd4asd4thed4Fatherd4ofd4Scientificd4Management.
Falsed4(Thed4heritaged4ofd4operationsd4management,d4easy)
14. Shewhart’sd4contributionsd4tod4operationsd4managementd4camed4duringd4thed4Scientificd4Managementd4Er
a.
Falsed4(Thed4heritaged4ofd4operationsd4management,d4easy)
15. Studentsd4wantingd4tod4pursued4ad4careerd4ind4operationsd4managementd4willd4findd4mult
idisciplinaryd4knowledged4beneficial.
Trued4(Whered4ared4thed4OMd4jobs?d4easy)
3
, Testd4Bankd4ford4Heizerd4Operationsd4Managementd4
9thd4Edition
16. Customerd4interactiond4isd4oftend4highd4ford4manufacturingd4processes,d4butd4lowd4ford4services.
Falsed4(Operationsd4ind4thed4serviced4sector,d4moderate)
17. Productivityd4isd4mored4difficultd4tod4improved4ind4thed4serviced4sector.
Trued4(Thed4productivityd4challenge,d4moderate)
18. Manufacturingd4nowd4constitutesd4thed4largestd4economicd4sectord4ind4postindustriald4societies.
Falsed4(Operationsd4ind4thed4serviced4sector,d4moderate)
19. Ind4thed4pastd4half-
century,d4thed4numberd4ofd4peopled4employedd4ind4manufacturingd4hasd4mored4ord4lessd4heldd4
steady,d4butd4eachd4manufacturingd4employeed4isd4manufacturingd4aboutd420d4timesd4asd4muc
h.
Trued4(Operationsd4ind4thed4serviced4sector,d4easy)
20. Ad4knowledged4societyd4isd4oned4thatd4hasd4migratedd4fromd4workd4basedd4ond4knowledged4t
od4oned4basedd4ond4manuald4work.
Falsed4(Thed4productivityd4challenge,d4easy)
MULTIPLEd 4 CHOICE
21. Atd4Hardd4Rockd4Café,d4tasksd4thatd4reflectd4operationsd4ord4operationsd4managementd4include
a. designingd4meals
b. testingd4mealsd4(recipes)
c. analyzingd4mealsd4ford4thed4costd4ofd4ingredients
d. preparingd4employeed4schedules
e. alld4ofd4thed4above
ed4(Globald4companyd4profile,d4easy)
22. And4operationsd4taskd4performedd4atd4Hardd4Rockd4Caféd4is
a. borrowingd4fundsd4tod4buildd4ad4newd4restaurant
b. advertisingd4changesd4ind4thed4restaurantd4menu
c. calculatingd4restaurantd4profitd4andd4loss
d. preparingd4employeed4schedules
e. alld4ofd4thed4above
dd4(Globald4companyd4profile,d4moderate)
4
