1
PGA PGM Level 3 3.0 Full Study Guide Questions with
Answers (100% Correct Answers)
Recommended guideline a manager should use if an employee's
performance differs from the expected?— Answer: Address and find
mutual agreement
How should resources be allocated to avoid overwhelming a
performer?— Answer: Make them aware of what is available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task?— Answer: Take a specific
direction
A team member sets the holes correctly and is assigned this task
routinely. What is the result of this?— Answer: Reinforced the desired
outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage?— Answer: Explain
feedback and consequences
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,2
How can managers communicate that they want to work with the
performer to ensure success?— Answer: Feedback is clear
What guidelines apply when a manager uses the supporting
strategy?— Answer: Capable and motivated
What guideline is used with the convincing strategy because the
employee is resistant?— Answer: Help overcome resistance and give
resources to do the job
What strategy is used by the head pro when requested solutions by his
assistant?— Answer: Supporting
What strategy is used with employees who are experienced but
unwilling?— Answer: Involving
What action increases the chances of finding a solution that satisfies all
parties?— Answer: Address the problem early
During joint problem solving, why is it important to state the problem
in relation to the expectations?— Answer: To avoid blame
What manager behavior is appropriate during termination?— Answer:
Considerate, clear, decisive
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, 3
F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?— Answer: Measure, evaluate, act
What is food cost control?— Answer: Management and procedures to
regulate costs
What is the most important consideration when forecasting number of
staff and scheduling?— Answer: Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?— Answer:
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to
improve?— Answer: Combine with physical performance
What optimizes performance when combining mental and physical
practice?— Answer: Recall past shots, execute prior memory
What conditions lead to greater learning transfer?— Answer:
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf
skill?— Answer: Transfer skill at similar level in transfer learning
© 2025 All rights reserved
PGA PGM Level 3 3.0 Full Study Guide Questions with
Answers (100% Correct Answers)
Recommended guideline a manager should use if an employee's
performance differs from the expected?— Answer: Address and find
mutual agreement
How should resources be allocated to avoid overwhelming a
performer?— Answer: Make them aware of what is available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task?— Answer: Take a specific
direction
A team member sets the holes correctly and is assigned this task
routinely. What is the result of this?— Answer: Reinforced the desired
outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage?— Answer: Explain
feedback and consequences
© 2025 All rights reserved
,2
How can managers communicate that they want to work with the
performer to ensure success?— Answer: Feedback is clear
What guidelines apply when a manager uses the supporting
strategy?— Answer: Capable and motivated
What guideline is used with the convincing strategy because the
employee is resistant?— Answer: Help overcome resistance and give
resources to do the job
What strategy is used by the head pro when requested solutions by his
assistant?— Answer: Supporting
What strategy is used with employees who are experienced but
unwilling?— Answer: Involving
What action increases the chances of finding a solution that satisfies all
parties?— Answer: Address the problem early
During joint problem solving, why is it important to state the problem
in relation to the expectations?— Answer: To avoid blame
What manager behavior is appropriate during termination?— Answer:
Considerate, clear, decisive
© 2025 All rights reserved
, 3
F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?— Answer: Measure, evaluate, act
What is food cost control?— Answer: Management and procedures to
regulate costs
What is the most important consideration when forecasting number of
staff and scheduling?— Answer: Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?— Answer:
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to
improve?— Answer: Combine with physical performance
What optimizes performance when combining mental and physical
practice?— Answer: Recall past shots, execute prior memory
What conditions lead to greater learning transfer?— Answer:
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf
skill?— Answer: Transfer skill at similar level in transfer learning
© 2025 All rights reserved
