AMZL ACADEMY PRACTICE QUESTIONS & ANSWERS
Standard Work Leadership Checklist (SWLC) compliance requires line items are
marked virtually complete in real time as each task physically executed in station. Why
is it important to update the SWCL in real time rather than waiting to mark all items
complete at the end of your shift?
Checking off the SWLC items in real time helps prevent misses in standard work.
Upon review of Station Command Center (SCC) Area Manager (AM) Reza sees a
linehaul running behind schedule with expected arrival close to the end of the Sort.
Reza calculates remaining Belt Run Time is sufficient to only process 2,000 packages
of the 4,000 manifested for this trailer. Reza decides to push the team to process all of
the volume on the trailer to avoid rolling volume to the next day. This decision is:
Not allowed, because working outside the ops clock could create a ripple effect that
negatively impacts every subsequent shift.
During the Pick and Stage shift a parcel falls off a Pick Cart. An unknown liquid with
strong chemical smell leaks onto the station floor. Which document contains the
procedure to appropriately respond to this hazardous waste spill?
Emergency Action Plan (EAP)
The Sortation shift has just started and the Sort Area Manager, Jason, has begun labor
tracking the associates. Unfortunately, Jason missed labor tracking two associates who
were staffed to pick to buffer. If the expected pick to buffer rate is 300 and the flow rate
is 7800 per hour over a 6.5 hour belt run time, what would be the appropriate headcount
for pick to buffer, and how might the actual rate be impacted if the labor tracking error is
not caught by the end of the shift?
There should be 26 pick to buffer associates, and the actual labor rate would be
artificially inflated to 325
, 5. Kenesha is bridging below standard On Time Dispatch (OTD) performance. Deep
diving Perfect Mile data Kenesha finds 72/148 vans departed late. Review of the
dispatch Chime messages reveals routes positioned at staging locations late for waves
1 through 4. After conducting a STU with the Pick and Stage Area Manager, Kenesha
learns that pickers did not start pick on time because Sort did not finish on time. Review
of the building's Sort shift Chime messages indicates that a late line haul caused
volume to arrive 10 minutes before the end of Sort, and the Sort team decided to extend
Sort in order to get it all processed. What technique is he using to find the root cause of
this miss?
Why
Start up meetings (SUM) are short meetings that are performed at the start of each
shift. Select the TWO standard work tasks related to start up Meetings (SUMs)?
Having a SUM last no longer than 5 minutes
Utilize a start up board with all items from the preshift meeting
Jaiden is an Area Manager meeting new Day 1 Amazon Associates (AAs). Jaiden
ensures that a Learning Ambassador is guiding the Day 1 experience, confirms that the
new Associates have Dolphin permissions, and verifies that timecard punches in and
out for each. What is Jaiden also required to do on an Associate's first day?
Greet Day 1 AAs.
Which of the following best describes the connection between ALPS and INSITE in
regards to UTR capacity planning?
DSMs must review and update plans in ALPS, tag them properly, for the data to be
ingested by INSITE.
While conducting an End of Shift (EOS) Yard Audit you notice a virtual/physical
mismatch. System shows four trailers virtually parked at Dock Doors 102, 104, 105 and
106. Physical inspection of Yard status reveals all four Dock Door parking spots empty.
What are some of the operational impacts of failing to comply with trailer check-out
process Standard Operating Procedure (SOP)?
Standard Work Leadership Checklist (SWLC) compliance requires line items are
marked virtually complete in real time as each task physically executed in station. Why
is it important to update the SWCL in real time rather than waiting to mark all items
complete at the end of your shift?
Checking off the SWLC items in real time helps prevent misses in standard work.
Upon review of Station Command Center (SCC) Area Manager (AM) Reza sees a
linehaul running behind schedule with expected arrival close to the end of the Sort.
Reza calculates remaining Belt Run Time is sufficient to only process 2,000 packages
of the 4,000 manifested for this trailer. Reza decides to push the team to process all of
the volume on the trailer to avoid rolling volume to the next day. This decision is:
Not allowed, because working outside the ops clock could create a ripple effect that
negatively impacts every subsequent shift.
During the Pick and Stage shift a parcel falls off a Pick Cart. An unknown liquid with
strong chemical smell leaks onto the station floor. Which document contains the
procedure to appropriately respond to this hazardous waste spill?
Emergency Action Plan (EAP)
The Sortation shift has just started and the Sort Area Manager, Jason, has begun labor
tracking the associates. Unfortunately, Jason missed labor tracking two associates who
were staffed to pick to buffer. If the expected pick to buffer rate is 300 and the flow rate
is 7800 per hour over a 6.5 hour belt run time, what would be the appropriate headcount
for pick to buffer, and how might the actual rate be impacted if the labor tracking error is
not caught by the end of the shift?
There should be 26 pick to buffer associates, and the actual labor rate would be
artificially inflated to 325
, 5. Kenesha is bridging below standard On Time Dispatch (OTD) performance. Deep
diving Perfect Mile data Kenesha finds 72/148 vans departed late. Review of the
dispatch Chime messages reveals routes positioned at staging locations late for waves
1 through 4. After conducting a STU with the Pick and Stage Area Manager, Kenesha
learns that pickers did not start pick on time because Sort did not finish on time. Review
of the building's Sort shift Chime messages indicates that a late line haul caused
volume to arrive 10 minutes before the end of Sort, and the Sort team decided to extend
Sort in order to get it all processed. What technique is he using to find the root cause of
this miss?
Why
Start up meetings (SUM) are short meetings that are performed at the start of each
shift. Select the TWO standard work tasks related to start up Meetings (SUMs)?
Having a SUM last no longer than 5 minutes
Utilize a start up board with all items from the preshift meeting
Jaiden is an Area Manager meeting new Day 1 Amazon Associates (AAs). Jaiden
ensures that a Learning Ambassador is guiding the Day 1 experience, confirms that the
new Associates have Dolphin permissions, and verifies that timecard punches in and
out for each. What is Jaiden also required to do on an Associate's first day?
Greet Day 1 AAs.
Which of the following best describes the connection between ALPS and INSITE in
regards to UTR capacity planning?
DSMs must review and update plans in ALPS, tag them properly, for the data to be
ingested by INSITE.
While conducting an End of Shift (EOS) Yard Audit you notice a virtual/physical
mismatch. System shows four trailers virtually parked at Dock Doors 102, 104, 105 and
106. Physical inspection of Yard status reveals all four Dock Door parking spots empty.
What are some of the operational impacts of failing to comply with trailer check-out
process Standard Operating Procedure (SOP)?
