SFDC: Admin 201 Part IV Exam Questions
and Answers 100% Pass
What is true when assigning a Task to a Group in SF? -
[ANSWER]: Each member of the group is assigned a copy of the task
QUESTION: The Support Manager has requested that all cases that are
not updated by a Support rep within 6 hours of creation should be re-
assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in Salesforce to fulfill this request? -
[ANSWER]: Escalation Rule
QUESTION: You have a time-based workflow action scheduled to fire
tomorrow and it is visible in the Time-Based Workflow Queue. What is
true, if the criteria for this time-based workflow action is no longer valid
once you update the record today? -
,[ANSWER]: The time-based workflow action will be removed from the
Time-Based Workflow Queue and will no longer display, since the
criteria for this action is no longer valid
QUESTION: A user needs to be able to delete Cases in Salesforce.
Which Security settings can accommodate this request? -
[ANSWER]: Security settings to let a user delete cases would be
accessing Profile or Permission Set
QUESTION: Can Profiles, Permission Sets, or Roles be used to set
CRUD? -
[ANSWER]: Only Profiles and Permission Sets can be used to set
CRUD
QUESTION: Website visitors fill out a web-to-case form on your
company's website to submit a new case. They often call to be sure the
case has been received. The Support Manager wants to eliminate these
unnecessary calls into support and asks if an email can be sent back to
, the submitter of the case to let them know their case has been received
and they will be contacted soon.
What Salesforce support feature would you implement to satisfy this
request? -
[ANSWER]: Auto-Response Rules allow for users to confirm their
case-form submission through SF web to case form
QUESTION: The Chief Marketing Officer needs to see the daily
response rate for campaigns, and wants to track this historically, in order
to monitor trends over time. What analytics feature in Salesforce would
you use to satisfy this request? -
[ANSWER]: Reporting Snapshot
QUESTION: What is a Reporting Snapshot? -
[ANSWER]: A reporting snapshot lets you report on historical data.
Authorized users can save tabular or summary report results to fields on
and Answers 100% Pass
What is true when assigning a Task to a Group in SF? -
[ANSWER]: Each member of the group is assigned a copy of the task
QUESTION: The Support Manager has requested that all cases that are
not updated by a Support rep within 6 hours of creation should be re-
assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in Salesforce to fulfill this request? -
[ANSWER]: Escalation Rule
QUESTION: You have a time-based workflow action scheduled to fire
tomorrow and it is visible in the Time-Based Workflow Queue. What is
true, if the criteria for this time-based workflow action is no longer valid
once you update the record today? -
,[ANSWER]: The time-based workflow action will be removed from the
Time-Based Workflow Queue and will no longer display, since the
criteria for this action is no longer valid
QUESTION: A user needs to be able to delete Cases in Salesforce.
Which Security settings can accommodate this request? -
[ANSWER]: Security settings to let a user delete cases would be
accessing Profile or Permission Set
QUESTION: Can Profiles, Permission Sets, or Roles be used to set
CRUD? -
[ANSWER]: Only Profiles and Permission Sets can be used to set
CRUD
QUESTION: Website visitors fill out a web-to-case form on your
company's website to submit a new case. They often call to be sure the
case has been received. The Support Manager wants to eliminate these
unnecessary calls into support and asks if an email can be sent back to
, the submitter of the case to let them know their case has been received
and they will be contacted soon.
What Salesforce support feature would you implement to satisfy this
request? -
[ANSWER]: Auto-Response Rules allow for users to confirm their
case-form submission through SF web to case form
QUESTION: The Chief Marketing Officer needs to see the daily
response rate for campaigns, and wants to track this historically, in order
to monitor trends over time. What analytics feature in Salesforce would
you use to satisfy this request? -
[ANSWER]: Reporting Snapshot
QUESTION: What is a Reporting Snapshot? -
[ANSWER]: A reporting snapshot lets you report on historical data.
Authorized users can save tabular or summary report results to fields on
