PUB4865 2025 EXAM 2025 PUB4865 2025
DISCLAIMER
THE DOCUMENT PRESENTED IS A DEMOSTRATION ON HOW STUDENTS CAN
APPROACH THE ASSIGNMENT FOR PUB4865. IT IS BASED ON PRESCRIBED MATERIAL
AND EXTERNAL RESEARCH. THE DOCUMENT CONTAINS BOTH SHORT NOTES AND A
RESPONSE EXAMPLE FOR EACH QUESTION. STUDENTS ARE THEREFORE ADVISED NOT
TO COPY AND PASTE BUT USE THE DOCUMENT AS A RESEARCH GUIDE THAT WOULD
HELP THEM DRAFT THEIR OWN FINAL COPIES.
, PUB4865 2025 EXAM 2025 PUB4865 2025
Introduction
Public organizations function in ever-changing environments where adaptability and staff
morale are crucial for effective leadership and service delivery. Motivation and change
are two mutually dependent dimensions that decide the level at which organisations
generate and maintain productivity. Change management involves careful planning,
effective leadership, and communication to adopt smooth and enduring change
processes. Meanwhile, employee motivation guarantees commitment, resilience, and
teamwork in change initiatives. Public managers who know how to lead change and how
to motivate their workforce can then construct institutions that are not only good but also
responsive to the needs of the citizens. The subsequent debates address these two pillars
of public administration the organisational change management process and the use of
motivation towards achieving more performance and institutional success.0717513144
QUESTION 1 Various types of conflict can occur among individuals, groups and
institutions, necessitating different actions. Conflict is a process whereby one
party competes with another party and makes deliberate efforts to prevent the
other party from realising its objectives. It manifests as rivalry and may involve
either a justified disagreement, or deliberate obstruction. Identify and critically
evaluate different types of conflicts and propose how these conflicts should be
managed. In your answer, illustrate with the use of practical examples. (50)
Managing Conflict in the Public Sector
Conflict is an unavoidable part of human and institutional interaction and arises whenever
people or groups work towards incommensurable ends. Within the public sector, where
coordination and collaboration are paramount, conflict has severe implications for
productivity and service delivery. Conflict is pictured as a procedure whereby one party
strives to grapple with another, seeking to avert the other from achieving its ends. Conflict
takes the form of rivalry or interference, creating a tense atmosphere and effectiveness
in operations when not addressed. Public sector managers need to be competent in
DISCLAIMER
THE DOCUMENT PRESENTED IS A DEMOSTRATION ON HOW STUDENTS CAN
APPROACH THE ASSIGNMENT FOR PUB4865. IT IS BASED ON PRESCRIBED MATERIAL
AND EXTERNAL RESEARCH. THE DOCUMENT CONTAINS BOTH SHORT NOTES AND A
RESPONSE EXAMPLE FOR EACH QUESTION. STUDENTS ARE THEREFORE ADVISED NOT
TO COPY AND PASTE BUT USE THE DOCUMENT AS A RESEARCH GUIDE THAT WOULD
HELP THEM DRAFT THEIR OWN FINAL COPIES.
, PUB4865 2025 EXAM 2025 PUB4865 2025
Introduction
Public organizations function in ever-changing environments where adaptability and staff
morale are crucial for effective leadership and service delivery. Motivation and change
are two mutually dependent dimensions that decide the level at which organisations
generate and maintain productivity. Change management involves careful planning,
effective leadership, and communication to adopt smooth and enduring change
processes. Meanwhile, employee motivation guarantees commitment, resilience, and
teamwork in change initiatives. Public managers who know how to lead change and how
to motivate their workforce can then construct institutions that are not only good but also
responsive to the needs of the citizens. The subsequent debates address these two pillars
of public administration the organisational change management process and the use of
motivation towards achieving more performance and institutional success.0717513144
QUESTION 1 Various types of conflict can occur among individuals, groups and
institutions, necessitating different actions. Conflict is a process whereby one
party competes with another party and makes deliberate efforts to prevent the
other party from realising its objectives. It manifests as rivalry and may involve
either a justified disagreement, or deliberate obstruction. Identify and critically
evaluate different types of conflicts and propose how these conflicts should be
managed. In your answer, illustrate with the use of practical examples. (50)
Managing Conflict in the Public Sector
Conflict is an unavoidable part of human and institutional interaction and arises whenever
people or groups work towards incommensurable ends. Within the public sector, where
coordination and collaboration are paramount, conflict has severe implications for
productivity and service delivery. Conflict is pictured as a procedure whereby one party
strives to grapple with another, seeking to avert the other from achieving its ends. Conflict
takes the form of rivalry or interference, creating a tense atmosphere and effectiveness
in operations when not addressed. Public sector managers need to be competent in
