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WGU D220 Organizational Behavior (OA Exam) – Verified Exam Answers (Graded A+)

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This document provides the complete and verified answers for the WGU D220 Organizational Behavior OA Exam, graded A+. It covers all exam questions related to key organizational behavior concepts such as leadership theories, motivation, team dynamics, communication, organizational culture, and decision-making. Designed for WGU students preparing for the D220 Objective Assessment, this resource helps clarify correct answers and improve understanding of course material aligned with WGU’s performance standards.

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2025/2026
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WGU D220 OA EXAM ANSWERS
graded A+


Which information in an electronic medical record (EMP) helps a nurse plan & manage a
patient's post-operative care after open-heart surgery - correct answer Provider order


Which information in a patient's electronic medical record (EMA), in addition to the nursing
flowsheets & provider orders, helps a nurse plan & manage fluctuations in blood glucose
levels - correct answer MAR


A nurse is planning the care for a patient admitted to the hospital with COVID-19 Which list
of information in the electronic medical record (EMR) will help the nurse plan the care for this
patient - correct answer The patient's laboratory results over the last 72 hours.


Which clinical note type is exempt from being shared with patients according to the United
States Core Data for Interoperability (USC DI) standards - correct answer Psychotherapy
notes


Operating room (OR) staff are reliant upon a manual whiteboard for patient tracking.
Recently, surgeons have complained that the turnaround time between surgical cases has
increased & blame the manual tracking system. An informatics nurse recommends
expanding the use of the existing surgical information system (SIS). Which resolution can
improve this workflow issue? - correct answer Radiofrequency identification (RFID) in patient
labels

,What is an effective way to reduce the risk of access to electronic protected health
information (ePHI) by unauthorized users - correct answer Make sure all the users adhere to
the security & confidential policy set forth by the facility.


A patient is being transferred to another hospital, however, the hospital he is being
transferred to does not have access to the Electronic Health Record (EHR) since they use
EPIC. How will they receive his Electronic Health Record (EHR)? - correct answer Continuity
care record from AMR


When a physician arrives on the unit, a nurse is asked about the fluid status of a patient.
Where should the nurse find this information? - correct answer The intake & output chart


Which act in 2009 did Meaningful Use (MU) originate - correct answer American Recovery &
Reinvestment Act (ARRA) act in 2009


What is the intent of the Clinical Decision Support (CDS) System - correct answer Providing
clinicians with knowledge & person-specific information.


Which government organization oversees the meaningful use program - correct answer
CMS (Centers for Medicare and Medicaid Services


A Nursing Innovator & a medsurg nurse want to capture how many patients were seen in a
day of 24 hours, how would they best see this - correct answer Flowsheet


Process for discovering root causes of problems & ID the solution - correct answer Root
cause analysis

,What should providers have on their personal mobile devices to protect them from sharing
information when stolen? - correct answer Authentication & encryption


Which area of the Electronic Health Record (EHR) is used to guide a nurse on the task that
needs to be completed during the shift - correct answer Workflow


How does the health information exchange (HIE) improve interoperability within a healthcare
organization - correct answer It allows patient information to be accessible despite where the
patient is receiving care.


In a healthcare setting, there is resistance to using a new Electronic Health Record (EHR).
The staff insists the prior system was much faster than navigating this new Electronic Health
Record (EHR). Which method should be used to motivate staff to adopt this Electronic
Health Record (EHR) - correct answer Involve staff in the implementation process.


Which statement defines electronic protected health information (ePHI) - correct answer It is
the information used to specifically identify an individual.


An informatics nurse is developing a web-based application for patient care. Which
statement accurately describes the internet? - correct answer An unregulated network of
networks


What represents privacy & security risks for telehealth technology? - correct answer Patients
have the option to use the speakerphone in the telehealth apps.


A restraint committee has been assembled to oversee the need & proper usage of restraints.
Which data element would this committee find least useful in this report? - correct answer
Patient allergy history

, What is a structured method used to analyze serious adverse events? - correct answer A
root cause analysis (RCA)


Which form allows stored information in an Electronic Health Record (EHR) to be instantly
searched, retrieved, combined, & reported in different ways? - correct answer Text data


Why was Barcode Medication Administration (BCMA) adopted by healthcare facilities -
correct answer To prevent medication administration errors


MRSA - correct answer contact precautions


Which info in Electronic Medical Records will help nurses manage post-op care for
appendectomy - correct answer Doctor's orders


The act that recognizes patients need more power in their healthcare, & access to
information is key to making that happen or What act puts patients in charge of their
healthcare records? - correct answer 21st Century Cures Act


Tapping badge - correct answer Improves documentation time.


Action that demonstrates data mining to improve patient outcomes - correct answer HbA1c


What to do when Clinical Decision Support (CDS) System is ignored - correct answer
Educate staff on the importance.

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