MSSC EXAM TEST QUESTIONS AND ANSWERS VERIFIED 100% CORRECT

MSSC EXAM TEST QUESTIONS AND ANSWERS VERIFIED 100% CORRECT All electrical circuits should be deenergized before maintenance by __________ to prevent accidents. A. Pushing Emergency stops B. Using lockout procedures C. Unplugging all machines D. Deactivating the circuit breaker - ANSWER b A(n) __________ customer is a person or organization that receives services or products in exchange for compensation a. internal b. external c. in-house d. departmental - ANSWER a Vendors could be considered what type of customer? a. main b. substantial c. internal d. external - ANSWER d Customer satisfaction should always be the first objective considered when developing __________. a. vendor b. New or improved products c. teamwork d. Training Matrix - ANSWER b Product design teams should provide an environment that encourages team members to __________. a. Criticize other team members at any time b. Add their design ideas freely c. Attend meetings whenever they are available d. Report team meetings to the boss - ANSWER b Product designers should always consider the effects of tooling design and cost during __________. a. Prototype development b. Process capability studies c. Team kickoff meetings d. Maintenance of a machine - ANSWER b Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. a. brainstorming b. product analysis c. concurrent engineering d. production processing - ANSWER c Promoting competition among teams or departments __________. a. Helps management set their own goals b. Helps establish the baseline to set team goals c. Is a reason to set measurable team goals d. Is not a reason to set measurable team goals - ANSWER d Top level management must support a team for it to be __________. a. successful b. certified c. ratified d. fully staffed - ANSWER a Teams should strictly enforce rules about __________ to minimize conflict. a. Attendance b. Arguing c. Goal setting d. Facilitator selection - ANSWER b __________ must know all the team roles. a. Top management b. A team leader c. An outside consultant d. A vendor - ANSWER b People working together discussing issues and making decisions are key elements of a _______ ___. a. successful work group b. SPC program c. JIT process d. histogram - ANSWER a In customer service, it is important to __________. a. never admit to being at fault b. look into the customers problem, find a solution, and follow through c. make the customer admit to being at least partially at fault d. make the customer like you even if it means placing the blame on someone else in the organization - ANSWER b A copy of the relevant OSHA standard must be available to workers who attend __________. a. Safety committee meetings b. OSHA required training c. Production training d. New line planning meetings - ANSWER b In manufacturing, changes to processes, equipment and people are the largest drivers of___________ . a. Workplace behavior policy b. Training c. Fire safety regulations d. Team-based work - ANSWER b A machinist who has learned to weld has undergone __________. a. Transformation b. Cross-training c. Special training d. Rehabilitation - ANSWER b Cross-training increases an employees value to the company because they have additional skills and __________. a. are eligible for increased pay b. shorter work periods