ENG1504
EXAM OCTOBER 2025
DUE: 20 OCT 2025 (MEMO)
, ENG1504 SUPP 2025
DUE 20 OCTOBER 2025
QUESTION 1 — WRITTEN CORRESPONDENCE (EMAIL)
To:
From:
Cc:
Subject: Urgent: Rear brake-light repair vehicle returned 23 September 2025 (Invoice:
R8 320.00)
Dear Mr Thandanani,
I am writing on behalf of Mr Sign, Manager of Boys-be-Boys Courier Services, regarding
the service and repairs performed on our panel van at Flashycars Workshop on 22
September 2025.
When the vehicle was returned the following day, our driver discovered that the rear
brake lights were not functioning and that the electrical plugs we asked to be replaced
had not been exchanged. Mr Sign was informed by your mechanic, Mr Thakhani, that
the vehicle would be inspected and that he would report back, but we did not receive
any follow-up. As a result, the vehicle was unsafe to operate during a scheduled
delivery run. We were charged R8 320.00 for the service.
EXAM OCTOBER 2025
DUE: 20 OCT 2025 (MEMO)
, ENG1504 SUPP 2025
DUE 20 OCTOBER 2025
QUESTION 1 — WRITTEN CORRESPONDENCE (EMAIL)
To:
From:
Cc:
Subject: Urgent: Rear brake-light repair vehicle returned 23 September 2025 (Invoice:
R8 320.00)
Dear Mr Thandanani,
I am writing on behalf of Mr Sign, Manager of Boys-be-Boys Courier Services, regarding
the service and repairs performed on our panel van at Flashycars Workshop on 22
September 2025.
When the vehicle was returned the following day, our driver discovered that the rear
brake lights were not functioning and that the electrical plugs we asked to be replaced
had not been exchanged. Mr Sign was informed by your mechanic, Mr Thakhani, that
the vehicle would be inspected and that he would report back, but we did not receive
any follow-up. As a result, the vehicle was unsafe to operate during a scheduled
delivery run. We were charged R8 320.00 for the service.
