TO GET ALL CHAPTERS EMAIL ME AT>>>
v v v v v v
TO GET ALL CHAPTERS EMAIL ME AT>>>
v v v v v v
TEST BANK v
Operations and Supply Chain Management, 17th Edition
v v v v v v v
v by F. Robert Jacobs and Richard Chase
v v v v v v
Chapters 1 - 22 | Complete
v v v v v
, TABLEOFCONTENTS v v
Chapter 1: Introduction
v v
Chapter 2: Strategy v v
Chapter 3: Design of Products and Services
v v v v v v
v Chapter 4: Projects v v
Chapter 5: Strategic Capacity Management
v v v v
v Chapter 6: Learning Curves
v v v
Chapter 7: Manufacturing Processes Chapter
v v v v
8: Facility Layout
v v v
Chapter 9: Service Processes
v v v
Chapter 10: Waiting Line Analysis and Simulation
v v v v v v
v Chapter 11: Process Design and Analysis
v v v v v
Chapter 12: Quality Management Chapter
v v v v
13: Statistical Quality Control Chapter 14:
v v v v v v
Lean Supply Chains
v v v
Chapter 15: Logistics and Distribution Management
v v v v v
v Chapter 16: Global Sourcing and Procurement Chapter
v v v v v v
17: The Internet of Things and ERP Chapter 18:
v v v v v v v v v v
Forecasting
v
Chapter 19: Sales and Operations Planning
v v v v v
v Chapter 20: Inventory Management
v v v
Chapter 21: Material Requirements Planning Chapter
v v v v v
22: Workcenter Scheduling
v v v
,Chapter 01 v
Efficiency means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
FALSE
Efficiency means doing something at the lowest possible cost.
v v v v v v v v
1. Effectiveness means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
TRUE
Effectiveness means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
v v v v v v v v v v v v v v v v v v v
vcould refer to this doctor as being efficient but not effective.
v v v v v v v v v v
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
v v v v v v v v v v v v v v v v v v v v
vdoctor performed the surgery without error. Because the patient died, no value was created.
v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Analyze v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
3. A worker can be efficient without being effective.
v v v v v v v
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
v v v v v v v v v v v v v v v v v v v
vThese are different things.
v v v
AACSB: Analytical Thinking v v
Blooms: v
Understand v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
, 4. A process can be effective without being efficient.
v v v v v v v
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
v v v v v v v v v v v v v v v v v v
vcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
v v v v v v v v v v v v v v v v v v v v v
vthough, means minimizing the amount of time customers need to wait in line.
v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: v
Understand v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
v v v v v v v v v v v v v v v v v v
vdeliver the firm's primary products and services.
v v v v v v
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
v v v v v v v v v v v v v v v v v v v
vthe firm's primary products and services.
v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
v v v v v v v v v v v v
Topic: What Is Operations and Supply Chain Management? v v v v v v v
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
v v v v v v v v v v v v v v v
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
v v v v v v v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
v v v v v v v v v v v v v v v v v v
vthe two goals.
v v
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
v v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Analyze v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
v v v v v v
TO GET ALL CHAPTERS EMAIL ME AT>>>
v v v v v v
TEST BANK v
Operations and Supply Chain Management, 17th Edition
v v v v v v v
v by F. Robert Jacobs and Richard Chase
v v v v v v
Chapters 1 - 22 | Complete
v v v v v
, TABLEOFCONTENTS v v
Chapter 1: Introduction
v v
Chapter 2: Strategy v v
Chapter 3: Design of Products and Services
v v v v v v
v Chapter 4: Projects v v
Chapter 5: Strategic Capacity Management
v v v v
v Chapter 6: Learning Curves
v v v
Chapter 7: Manufacturing Processes Chapter
v v v v
8: Facility Layout
v v v
Chapter 9: Service Processes
v v v
Chapter 10: Waiting Line Analysis and Simulation
v v v v v v
v Chapter 11: Process Design and Analysis
v v v v v
Chapter 12: Quality Management Chapter
v v v v
13: Statistical Quality Control Chapter 14:
v v v v v v
Lean Supply Chains
v v v
Chapter 15: Logistics and Distribution Management
v v v v v
v Chapter 16: Global Sourcing and Procurement Chapter
v v v v v v
17: The Internet of Things and ERP Chapter 18:
v v v v v v v v v v
Forecasting
v
Chapter 19: Sales and Operations Planning
v v v v v
v Chapter 20: Inventory Management
v v v
Chapter 21: Material Requirements Planning Chapter
v v v v v
22: Workcenter Scheduling
v v v
,Chapter 01 v
Efficiency means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
FALSE
Efficiency means doing something at the lowest possible cost.
v v v v v v v v
1. Effectiveness means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
TRUE
Effectiveness means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
v v v v v v v v v v v v v v v v v v v
vcould refer to this doctor as being efficient but not effective.
v v v v v v v v v v
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
v v v v v v v v v v v v v v v v v v v v
vdoctor performed the surgery without error. Because the patient died, no value was created.
v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Analyze v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
3. A worker can be efficient without being effective.
v v v v v v v
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
v v v v v v v v v v v v v v v v v v v
vThese are different things.
v v v
AACSB: Analytical Thinking v v
Blooms: v
Understand v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value
v v v v v
, 4. A process can be effective without being efficient.
v v v v v v v
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
v v v v v v v v v v v v v v v v v v
vcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
v v v v v v v v v v v v v v v v v v v v v
vthough, means minimizing the amount of time customers need to wait in line.
v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: v
Understand v
Difficulty: 2 Medium v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
v v v v v v v v v v v v v v v v v v
vdeliver the firm's primary products and services.
v v v v v v
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
v v v v v v v v v v v v v v v v v v v
vthe firm's primary products and services.
v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
v v v v v v v v v v v v
Topic: What Is Operations and Supply Chain Management? v v v v v v v
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
v v v v v v v v v v v v v v v
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
v v v v v v v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Remember v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
v v v v v v v v v v v v v v v v v v
vthe two goals.
v v
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
v v v v v v v v v v v v v v
AACSB: Analytical Thinking v v
Blooms: Analyze v
Difficulty: 1 Easy v v v
Learning Objective: 01-04 Evaluate the efficiency of a firm.
v v v v v v v v
Topic: Efficiency, Effectiveness, and Value v v v v v
