CPI Prevention Exam 1 Questions and
Answers
Debriefing sessions allow those involved in the crisis to reflect, share experiences, and gain
closure. - ANSWERS -True
When Kate and John were pacing, balling their fists, and appearing agitated, they were
demonstrating what level of behavior? - ANSWERS -Anxiety
I can control a person's behavior. - ANSWERS -False
When Kate called the receptionist incompetent and said that she wasn't a parent and wouldn't
understand, what behavior level did Kate demonstrate? - ANSWERS -Defensive
How did the receptionist demonstrate supportive behavior in response to Kate's anxiety? -
ANSWERS -Told her, "I hear that you are concerned."
The tone, volume, and cadence in the words you use relate to what type of communication? -
ANSWERS -Paraverbal communication
Managing the physical surroundings is important when de-escalating a person in crisis. -
ANSWERS -True
Not taking the behaviors of the person in crisis personally is a characteristic
of________________________. - ANSWERS -rational detachment
Answers
Debriefing sessions allow those involved in the crisis to reflect, share experiences, and gain
closure. - ANSWERS -True
When Kate and John were pacing, balling their fists, and appearing agitated, they were
demonstrating what level of behavior? - ANSWERS -Anxiety
I can control a person's behavior. - ANSWERS -False
When Kate called the receptionist incompetent and said that she wasn't a parent and wouldn't
understand, what behavior level did Kate demonstrate? - ANSWERS -Defensive
How did the receptionist demonstrate supportive behavior in response to Kate's anxiety? -
ANSWERS -Told her, "I hear that you are concerned."
The tone, volume, and cadence in the words you use relate to what type of communication? -
ANSWERS -Paraverbal communication
Managing the physical surroundings is important when de-escalating a person in crisis. -
ANSWERS -True
Not taking the behaviors of the person in crisis personally is a characteristic
of________________________. - ANSWERS -rational detachment
