, MNG1502/201/1/2019
Question 1
Which one of the following people did NOT contribute to the
scientific management approach to management?
1 Frederick Taylor
2 Max Weber
3 Frank and Lillian Gilbreth 4 Henry Gantt
The correct answer is option 2.
Please read page 7 of the prescribed textbook. Max Weber was
known as the father of bureaucracy, and was not involved in the
scientific management approach.
Question 2
Which contemporary approach to management involves a radical
design of all or part of the work processes of a company, to improve
productivity and financial performance?
1 Re-engineering
2 Contingency Theory
3 Total Quality Management 4 Systems Theory
The correct answer is option 1.
Please read page 14 of the prescribed textbook. Re-engineering refers
to the radical design of all or part of the work processes of a company
to improve productivity and financial performance.
Question 3
2