HRD4801 Assignment 4
(COMPLETE ANSWERS)
2025 - DUE 13 October
2025
[Document subtitle]
[School]
[Course title]
, HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025
Course
Strategic Human Resource Development (HRD4801)
Institution
University Of South Africa (Unisa)
Book
Strategic Human Resource Development
HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025; 100% TRUSTED
Complete, trusted solutions and explanations.
QUESTION 1 In a meeting with the Director of Human Resource, the Human Resource (HR) Clerk
outlined the challenges she has been experiencing in her role: “When I started in this position,
the Office Manager did not clearly explain my responsibilities, so I have often been uncertain
exactly what I should prioritise. I also do not receive much guidance or feedback, so I am never
sure whether I am handling my work effectively. In addition to processing employee records and
applications, I am often asked to answer the main office telephone, even though this duty is
normally assigned to the receptionist. I also lose time walking through the building to scan and
send HR documents to other departments, which slows my progress. In addition to this, staff
members regularly ask me to make copies of training or policy materials for them, and I usually
stop what I am doing to fulfil those requests.” 1.1 Identify (5 marks) and describe the types of
performance problems apparent in the HR Clerk’s statement (5 marks). (10) Open Rubric
LEARNING OUTCOMES On completion of this assignment, you should be able to: • identify and
describe the types of performance problems in the mini case study. • make recommendations
on an appropriate performance intervention to address the performance problems. • describe
the Fourth Industrial Revolution • assess the impact of the Fourth Industrial Revolution on the
learning organisation. • discuss the quality management approach used by the Human Resource
Development (HRD) department in an organisation of your choice. • discuss the reasons for the
lack of return on investment (ROI) of an HRD intervention in an organisation.
QUESTION 1
1.1 Identify (5 marks) and describe the types of performance problems apparent in the HR
Clerk’s statement (5 marks). (10)
Types of Performance Problems:
(COMPLETE ANSWERS)
2025 - DUE 13 October
2025
[Document subtitle]
[School]
[Course title]
, HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025
Course
Strategic Human Resource Development (HRD4801)
Institution
University Of South Africa (Unisa)
Book
Strategic Human Resource Development
HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025; 100% TRUSTED
Complete, trusted solutions and explanations.
QUESTION 1 In a meeting with the Director of Human Resource, the Human Resource (HR) Clerk
outlined the challenges she has been experiencing in her role: “When I started in this position,
the Office Manager did not clearly explain my responsibilities, so I have often been uncertain
exactly what I should prioritise. I also do not receive much guidance or feedback, so I am never
sure whether I am handling my work effectively. In addition to processing employee records and
applications, I am often asked to answer the main office telephone, even though this duty is
normally assigned to the receptionist. I also lose time walking through the building to scan and
send HR documents to other departments, which slows my progress. In addition to this, staff
members regularly ask me to make copies of training or policy materials for them, and I usually
stop what I am doing to fulfil those requests.” 1.1 Identify (5 marks) and describe the types of
performance problems apparent in the HR Clerk’s statement (5 marks). (10) Open Rubric
LEARNING OUTCOMES On completion of this assignment, you should be able to: • identify and
describe the types of performance problems in the mini case study. • make recommendations
on an appropriate performance intervention to address the performance problems. • describe
the Fourth Industrial Revolution • assess the impact of the Fourth Industrial Revolution on the
learning organisation. • discuss the quality management approach used by the Human Resource
Development (HRD) department in an organisation of your choice. • discuss the reasons for the
lack of return on investment (ROI) of an HRD intervention in an organisation.
QUESTION 1
1.1 Identify (5 marks) and describe the types of performance problems apparent in the HR
Clerk’s statement (5 marks). (10)
Types of Performance Problems:
