Chapter 3 - Front Office Operations
questions and answers rated A+
A guest's registration record is completed during which of the following stages of the guest
cycle?
A. departure
B. occupancy
C. arrival
D. pre-arrival - ANS ✔C. arrival
Which of the following best describes adjoining rooms?
A. rooms close to each other, possibly across the hall
B. rooms with a common wall but no connecting door
C. rooms with individual entrance doors from the outside and a connecting door between
D. a parlor or living area connected to one or more bedrooms - ANS ✔B. rooms with a common
wall but no connecting door
Which of the following describes a room with the status "due out"?
A. The room has been cleaned and inspected and is ready for an arriving guest.
B. The room is expected to become vacant after the following day's check-out time.
C. The room cannot be assigned to a guest.
D. The guest has departed, but the room has not yet been cleaned and readied for sale. - ANS
✔B. The room is expected to become vacant after the following day's check-out time.
The largest single charge on a guest account is normally for:
A. food and beverage service
questions and answers rated A+
A guest's registration record is completed during which of the following stages of the guest
cycle?
A. departure
B. occupancy
C. arrival
D. pre-arrival - ANS ✔C. arrival
Which of the following best describes adjoining rooms?
A. rooms close to each other, possibly across the hall
B. rooms with a common wall but no connecting door
C. rooms with individual entrance doors from the outside and a connecting door between
D. a parlor or living area connected to one or more bedrooms - ANS ✔B. rooms with a common
wall but no connecting door
Which of the following describes a room with the status "due out"?
A. The room has been cleaned and inspected and is ready for an arriving guest.
B. The room is expected to become vacant after the following day's check-out time.
C. The room cannot be assigned to a guest.
D. The guest has departed, but the room has not yet been cleaned and readied for sale. - ANS
✔B. The room is expected to become vacant after the following day's check-out time.
The largest single charge on a guest account is normally for:
A. food and beverage service
