Fundamentals of Nursing - Exam 1
questions &verified answers.
Qs
Acronym used for successful communication in the workplace to promote
teamwork and safety. - n
ANS✔
S - situation
B - background
A - assessment
R - Recommendation
Qs
Characteristics of communication within Caring/Working Relationships: - n
ANS✔
Professionalism - appearance, demeanor, behavior
Courtesy - hello, good-bye, knock on doors, please, thank you...
Use of Names - Always introduce yourself
Confidentiality - HIPPA
Trust - always honest!
Acceptance & Respect - Non-judgmental attitudes
Availability - "Anything else I can get you?
,Socializing - don't socialize with pt. and don't socialize with colleagues where pt's
can hear
Qs
What is therapeutic communication techniques? - n
ANS✔
Specific responses that encourage the expression of feeling and ideas and convey
acceptance and respect.
Qs
Define the therapeutic communication technique of:
Active Listening - n
ANS✔
Being attentive to what patient is saying both verbally and nonverbally.
** Use SOLER to facilitate attentive listening
Qs
Define acronym SOLER - n
ANS✔
S - Sit facing the patient
O - Open posture
L - Lean toward the patient
E - Establish & maintain eye contact
R - Relax
,Qs
Define the therapeutic communication technique of:
Sharing Observations - n
ANS✔
Observations/perceptions can help start a conversation, but need to be careful not
to anger patient or make assumptions.
Qs
Define the therapeutic communication technique of:
Sharing Humor - n
ANS✔
Important but often underused resource in nursing interactions. It is a coping
strategy that adds perspective and helps adjust to stress.
Qs
Define the therapeutic communication technique of:
Using Silence - n
ANS✔
Allow patient to break the silence, particularly when he/she has initiated it.
Particularly useful when people are confronted with decisions that require thought.
Qs
Define the therapeutic communication technique of:
Providing Information - n
ANS✔
To help patient understand, but do not preach
Qs
Define the therapeutic communication technique of:
, Clarifying - n
ANS✔
Check that understanding is accurate
Restate an unclear message
Rephrase to clarify
Qs
Define the therapeutic communication technique of:
Focusing - n
ANS✔
Centers on key elements of concepts of message
Helpful when patient is vague or rambles
Qs
Define the therapeutic communication technique of:
Restating - n
ANS✔
or Paraphrasing
this sends feedback that lets the patient know nurse is actively involved
Qs
Define the therapeutic communication technique of:
Open-ended Questions - n
ANS✔
Asking relevant questions allows patient to fully respond
Qs
Define the therapeutic communication technique of:
Reflection - n
questions &verified answers.
Qs
Acronym used for successful communication in the workplace to promote
teamwork and safety. - n
ANS✔
S - situation
B - background
A - assessment
R - Recommendation
Qs
Characteristics of communication within Caring/Working Relationships: - n
ANS✔
Professionalism - appearance, demeanor, behavior
Courtesy - hello, good-bye, knock on doors, please, thank you...
Use of Names - Always introduce yourself
Confidentiality - HIPPA
Trust - always honest!
Acceptance & Respect - Non-judgmental attitudes
Availability - "Anything else I can get you?
,Socializing - don't socialize with pt. and don't socialize with colleagues where pt's
can hear
Qs
What is therapeutic communication techniques? - n
ANS✔
Specific responses that encourage the expression of feeling and ideas and convey
acceptance and respect.
Qs
Define the therapeutic communication technique of:
Active Listening - n
ANS✔
Being attentive to what patient is saying both verbally and nonverbally.
** Use SOLER to facilitate attentive listening
Qs
Define acronym SOLER - n
ANS✔
S - Sit facing the patient
O - Open posture
L - Lean toward the patient
E - Establish & maintain eye contact
R - Relax
,Qs
Define the therapeutic communication technique of:
Sharing Observations - n
ANS✔
Observations/perceptions can help start a conversation, but need to be careful not
to anger patient or make assumptions.
Qs
Define the therapeutic communication technique of:
Sharing Humor - n
ANS✔
Important but often underused resource in nursing interactions. It is a coping
strategy that adds perspective and helps adjust to stress.
Qs
Define the therapeutic communication technique of:
Using Silence - n
ANS✔
Allow patient to break the silence, particularly when he/she has initiated it.
Particularly useful when people are confronted with decisions that require thought.
Qs
Define the therapeutic communication technique of:
Providing Information - n
ANS✔
To help patient understand, but do not preach
Qs
Define the therapeutic communication technique of:
, Clarifying - n
ANS✔
Check that understanding is accurate
Restate an unclear message
Rephrase to clarify
Qs
Define the therapeutic communication technique of:
Focusing - n
ANS✔
Centers on key elements of concepts of message
Helpful when patient is vague or rambles
Qs
Define the therapeutic communication technique of:
Restating - n
ANS✔
or Paraphrasing
this sends feedback that lets the patient know nurse is actively involved
Qs
Define the therapeutic communication technique of:
Open-ended Questions - n
ANS✔
Asking relevant questions allows patient to fully respond
Qs
Define the therapeutic communication technique of:
Reflection - n
