MNO2609 Assignment 4 Semester 2 2025 (Answer Guide) - DUE 22 September 2025

MNO2609 Assignment 4 Semester 2 2025 (Answer Guide) - DUE 22 September 2025 VERIFIED AND CERTIFIED ANSWERS. WRITTEN IN REQUIRED FORMAT AND WITHIN GIVEN GUIDELINES. IT IS GOOD TO USE AS A GUIDE AND FOR REFERENCE, NEVER PLAGARIZE. Thank you and success in your academics. UNISA, 2025 Contents Question 1 2 1.1 Provide the full form of the following acronyms and explain briefly. (9) 2 1.2 Compare and contrast the three quality gurus: Deming, Crosby, and Juran (9) 3 1.3 List and discuss the four (4) Ps in the Four Ps and Three Cs of TQM. (8) 4 Question 2 5 2.1 Briefly examine the purpose or benefits of benchmarking (6) 5 2.2 Briefly discuss employee empowerment (8) 6 2.3 List and discuss the five (5) stages of the 5S methodology (10) 6   Question 1 1.1 Provide the full form of the following acronyms and explain briefly. (9) a) SIPOC – Suppliers, Inputs, Process, Outputs, and Customers This is a high-level tool used in process improvement that maps the flow from suppliers to customers, showing the key inputs, core process activities, outputs, and target users. b) TQM – Total Quality Management A management approach focused on long-term success through customer satisfaction, continuous improvement, and involvement of all employees. c) CSF – Critical Success Factors These are the essential areas or activities that must be performed well for an organisation or project to achieve its mission and objectives. d) KPI – Key Performance Indicators Measurable values used to evaluate how effectively an organisation or process is achieving its strategic and operational goals. e) EFQM – European Foundation for