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CHL Exam Questions and Answers A+
Graded (2025)
Skill Set - CORRECT ANSWER-The skills required to accomplish a specific task
or function.
Span of Control - CORRECT ANSWER-The number of employees one person can
effectively supervise decreases as the complexity of their job duties increases
Unity of command - CORRECT ANSWER-An organizing principle that suggests
each employee should only have one supervisor.
input - CORRECT ANSWER-A CS leader must be able to solicit _______ from the
CS team
Biomedical Engineering - CORRECT ANSWER-The work in Sterile Storage area
does NOT include _______.
Culture - CORRECT ANSWER-The beliefs, values, and norms shared by
department personnel that are considered valid, and are passed onto new
employees in the department.
Zero-tolerance Policy - CORRECT ANSWER-A policy that permits no amount of
leniency regarding harassing behavior.
Discrimination - CORRECT ANSWER-Unfavorable or unfair treatment on the basis
of an individual's race, religion, gender, national origin, disability, age, and in
some states and communities, sexual orientation.
Mission Statement - CORRECT ANSWER-Successful team leaders and their
teams develop goals based on their facilities _______.
C-Suite - CORRECT ANSWER-Those in the highest healthcare administrative
levels, also called Executive Team. Usually has "chief" in the title.
, www.stuvia.com/user/BRAINSCAPE1
Chief Nursing Officer (CNO) - CORRECT ANSWER-This position leads patient
care services, and oversees the nursing staff including Registered nurses (RNs)
and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - CORRECT ANSWER-This leader is responsible for
the policies and practices used to manage direct patient care
CNO - CORRECT ANSWER-Chief Nursing Officer
CPCP - CORRECT ANSWER-Chief of Patient Care Practice
COS - CORRECT ANSWER-Chief of Surgery
CMO - CORRECT ANSWER-Chief Medical Officer
CCU - CORRECT ANSWER-This nursing unit is reserved for patients with
intensive nursing needs that require skilled nursing or constant care and
supervision.
CCU - CORRECT ANSWER-Critical Care Unit
ICU - CORRECT ANSWER-Intensive Care Unit
ITU - CORRECT ANSWER-Intensive Therapy Unit
Educational Systems - CORRECT ANSWER-Useful sources of data to generate
information that specifies actual departmental performance do not include _____
Dashboard - CORRECT ANSWER-A collection of statistical data about a CS
department's key performance indicators that indicate the extent to which goals
are being attained
KPI - CORRECT ANSWER-Key Performance Indicator
Key Performance Indicator - CORRECT ANSWER-A measurable assessment
factor such as item accuracy, case carts per technician, and sterilization
accuracy
CSR - CORRECT ANSWER-Customer Satisfaction Ratio
PII - CORRECT ANSWER-Performance Improvement Indicator
PPI - CORRECT ANSWER-Performance and Productivity Indicator
Daily - CORRECT ANSWER-CS leaders should receive information ______ about
back-orders, patient census, OR and ancillary department procedure schedules
Organizational Chart - CORRECT ANSWER-A graphic usually presented as a flow
outline that identifies position titles and relationships in an organization
, www.stuvia.com/user/BRAINSCAPE1
Benchmark - CORRECT ANSWER-A standard used to compare and improve a
department's own products or services by measuring them against specified
standards
Best Practices - CORRECT ANSWER-Activities or procedures that are successful
in one situation, and may be successful in a similar situation in another
department or organization
Policy - CORRECT ANSWER-A predetermined course of action that identifies a
key activity, and provides a general strategy; a written statement of intent
Compliance - CORRECT ANSWER-The act of following identified regulations and
standards
Delegation - CORRECT ANSWER-The process of assigning authority to
subordinates to do work that a manager at a higher organizational level would
otherwise do
Stakeholder - CORRECT ANSWER-A person or department with a vested interest
in the successful outcome of a product or service
EMTALA - CORRECT ANSWER-Emergency Medical Treatment and Active Labor
Act
EMTALA - CORRECT ANSWER-A federal act that requires hospitals to provide
emergency treatment to all individuals regardless of their insurance status or
ability to pay
Personal Performance-based interview - CORRECT ANSWER-A strategy that uses
open-ended questions during applicant selection, performance appraisal, and
other interviews to generate information that suggests inteviewee reactions to
specific situations
Position Control - CORRECT ANSWER-The process that imposes restrictions on
filling vacant positions to manage the costs associated with them
Zero-Based Budget - CORRECT ANSWER-An approach to budget preparation that
requires planners to explain all expenses, and provide justification for each line
item funded with resources allocated accordingly
Procedure - CORRECT ANSWER-A written outline or list of steps needed to
perform a specific task or function
Current hourly wages - CORRECT ANSWER-Staffing requirements are not
affected by _______
Recordkeeping - CORRECT ANSWER-Collecting data to document a history of
what has occurred
CHL Exam Questions and Answers A+
Graded (2025)
Skill Set - CORRECT ANSWER-The skills required to accomplish a specific task
or function.
Span of Control - CORRECT ANSWER-The number of employees one person can
effectively supervise decreases as the complexity of their job duties increases
Unity of command - CORRECT ANSWER-An organizing principle that suggests
each employee should only have one supervisor.
input - CORRECT ANSWER-A CS leader must be able to solicit _______ from the
CS team
Biomedical Engineering - CORRECT ANSWER-The work in Sterile Storage area
does NOT include _______.
Culture - CORRECT ANSWER-The beliefs, values, and norms shared by
department personnel that are considered valid, and are passed onto new
employees in the department.
Zero-tolerance Policy - CORRECT ANSWER-A policy that permits no amount of
leniency regarding harassing behavior.
Discrimination - CORRECT ANSWER-Unfavorable or unfair treatment on the basis
of an individual's race, religion, gender, national origin, disability, age, and in
some states and communities, sexual orientation.
Mission Statement - CORRECT ANSWER-Successful team leaders and their
teams develop goals based on their facilities _______.
C-Suite - CORRECT ANSWER-Those in the highest healthcare administrative
levels, also called Executive Team. Usually has "chief" in the title.
, www.stuvia.com/user/BRAINSCAPE1
Chief Nursing Officer (CNO) - CORRECT ANSWER-This position leads patient
care services, and oversees the nursing staff including Registered nurses (RNs)
and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - CORRECT ANSWER-This leader is responsible for
the policies and practices used to manage direct patient care
CNO - CORRECT ANSWER-Chief Nursing Officer
CPCP - CORRECT ANSWER-Chief of Patient Care Practice
COS - CORRECT ANSWER-Chief of Surgery
CMO - CORRECT ANSWER-Chief Medical Officer
CCU - CORRECT ANSWER-This nursing unit is reserved for patients with
intensive nursing needs that require skilled nursing or constant care and
supervision.
CCU - CORRECT ANSWER-Critical Care Unit
ICU - CORRECT ANSWER-Intensive Care Unit
ITU - CORRECT ANSWER-Intensive Therapy Unit
Educational Systems - CORRECT ANSWER-Useful sources of data to generate
information that specifies actual departmental performance do not include _____
Dashboard - CORRECT ANSWER-A collection of statistical data about a CS
department's key performance indicators that indicate the extent to which goals
are being attained
KPI - CORRECT ANSWER-Key Performance Indicator
Key Performance Indicator - CORRECT ANSWER-A measurable assessment
factor such as item accuracy, case carts per technician, and sterilization
accuracy
CSR - CORRECT ANSWER-Customer Satisfaction Ratio
PII - CORRECT ANSWER-Performance Improvement Indicator
PPI - CORRECT ANSWER-Performance and Productivity Indicator
Daily - CORRECT ANSWER-CS leaders should receive information ______ about
back-orders, patient census, OR and ancillary department procedure schedules
Organizational Chart - CORRECT ANSWER-A graphic usually presented as a flow
outline that identifies position titles and relationships in an organization
, www.stuvia.com/user/BRAINSCAPE1
Benchmark - CORRECT ANSWER-A standard used to compare and improve a
department's own products or services by measuring them against specified
standards
Best Practices - CORRECT ANSWER-Activities or procedures that are successful
in one situation, and may be successful in a similar situation in another
department or organization
Policy - CORRECT ANSWER-A predetermined course of action that identifies a
key activity, and provides a general strategy; a written statement of intent
Compliance - CORRECT ANSWER-The act of following identified regulations and
standards
Delegation - CORRECT ANSWER-The process of assigning authority to
subordinates to do work that a manager at a higher organizational level would
otherwise do
Stakeholder - CORRECT ANSWER-A person or department with a vested interest
in the successful outcome of a product or service
EMTALA - CORRECT ANSWER-Emergency Medical Treatment and Active Labor
Act
EMTALA - CORRECT ANSWER-A federal act that requires hospitals to provide
emergency treatment to all individuals regardless of their insurance status or
ability to pay
Personal Performance-based interview - CORRECT ANSWER-A strategy that uses
open-ended questions during applicant selection, performance appraisal, and
other interviews to generate information that suggests inteviewee reactions to
specific situations
Position Control - CORRECT ANSWER-The process that imposes restrictions on
filling vacant positions to manage the costs associated with them
Zero-Based Budget - CORRECT ANSWER-An approach to budget preparation that
requires planners to explain all expenses, and provide justification for each line
item funded with resources allocated accordingly
Procedure - CORRECT ANSWER-A written outline or list of steps needed to
perform a specific task or function
Current hourly wages - CORRECT ANSWER-Staffing requirements are not
affected by _______
Recordkeeping - CORRECT ANSWER-Collecting data to document a history of
what has occurred
