lOMoAR cPSD| 6861666
8/1/25
WGU D268 RRM3 Task 2 Template Analyzing Conflict in
Professional Communication with Complete Solutions
100% Correct | 2025 Update
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2 The interpersonal communication behaviors
interpersonal that escalated the conflict involving Raymond
communication behaviors were the verbal criticism of the pharmacists,
that escalated and explicitly stating that they were "too slow at
worsened the conflict. verifying new medications and filling orders."
See Section 2: Lessons
Additionally, Raymond's nonverbal behavior
4.2-4.5 could have contributed to the escalation;
Note: The interpersonal crossing his arms over his chest at the
communication behaviors beginning of the conversation may have
signaled defensiveness or resistance, further
intensifying the conflict dynamic.
, lOMoAR cPSD| 6861666
8/1/25
could be verbal or Write about Jenna here.
nonverbal. The interpersonal communication behaviors
that escalated the conflict involving Jenna
included her remark that Raymond implied
nurses work harder than pharmacists. This
interpretation may have heightened tensions
by introducing perceived bias or unfair
comparison.
Additionally, Jenna displayed some
nonverbal communication behaviors, such as
the visibly upset expression she displayed
multiple times while Raymond was speaking,
suggesting emotional discomfort, which likely
contributed to the escalation of the conflict.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond's behavior escalated the conflict by
and make the conflict making assumptions about the pharmacists'
worse? For each behavior efficiency, suggesting they were working too
you identified in A1, slowly. This overlooked pharmacists' critical
describe how those responsibility in ensuring new medication
identified behaviors safety before filling orders, which may have
escalated and made the caused tension. Raymond's nonverbal cue of
conflict worse. crossing his arms at the beginning of the
conversation also conveyed a closed-off or
defensive posture, indicating he may not
have been receptive to Jenna's perspective.
8/1/25
WGU D268 RRM3 Task 2 Template Analyzing Conflict in
Professional Communication with Complete Solutions
100% Correct | 2025 Update
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2 The interpersonal communication behaviors
interpersonal that escalated the conflict involving Raymond
communication behaviors were the verbal criticism of the pharmacists,
that escalated and explicitly stating that they were "too slow at
worsened the conflict. verifying new medications and filling orders."
See Section 2: Lessons
Additionally, Raymond's nonverbal behavior
4.2-4.5 could have contributed to the escalation;
Note: The interpersonal crossing his arms over his chest at the
communication behaviors beginning of the conversation may have
signaled defensiveness or resistance, further
intensifying the conflict dynamic.
, lOMoAR cPSD| 6861666
8/1/25
could be verbal or Write about Jenna here.
nonverbal. The interpersonal communication behaviors
that escalated the conflict involving Jenna
included her remark that Raymond implied
nurses work harder than pharmacists. This
interpretation may have heightened tensions
by introducing perceived bias or unfair
comparison.
Additionally, Jenna displayed some
nonverbal communication behaviors, such as
the visibly upset expression she displayed
multiple times while Raymond was speaking,
suggesting emotional discomfort, which likely
contributed to the escalation of the conflict.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond's behavior escalated the conflict by
and make the conflict making assumptions about the pharmacists'
worse? For each behavior efficiency, suggesting they were working too
you identified in A1, slowly. This overlooked pharmacists' critical
describe how those responsibility in ensuring new medication
identified behaviors safety before filling orders, which may have
escalated and made the caused tension. Raymond's nonverbal cue of
conflict worse. crossing his arms at the beginning of the
conversation also conveyed a closed-off or
defensive posture, indicating he may not
have been receptive to Jenna's perspective.
