CIS- ITSM EXAM |QUESTIONS WITH CORRECT
DETAILED ANSWERS |PRE-EVALUATED A+
What are the three personas in Major Incident Management?
Select 3 Answers from the below options.
A. Incident Manager [incident_manager]
B. Major Incident Manager [major_incident_manager]
C. Incident Write [sn_incident_write]
D. Communication Manager [communication_manager]
A. Incident Manager [incident_manager]
B. Major Incident Manager [major_incident_manager]
D. Communication Manager [communication_manager]
Who can perform the first level of approval in a low-risk normal
change request?
Select 2 Answers from the below options.
,A. Group member
B. Change manager
C. CAB
D. ECAB
A. Group member
B. Change manager
What type of change request does NOT require CAB authorization?
A. Emergency
B. Normal
C. Retrospective
D. Standard
D. Standard
Which persona reviews and approves a request to purchase office
printers for a break room?
A. Catalog Manager
B. Approver
C. Requester
D. Service Owner
B. Approver
What type of Service Catalog item is used to create an incident or
raise an HR case?
A. Order an item
B. Record producer
C. Maintain a service
D. Request a service
,B. Record producer
Which of the following are the out-of-the-box On-hold reasons on the
Incident form?
Select 3 Answers from the below options.
A. Awaiting Caller
B. Awaiting Vendor
C. Awaiting Request
D. Awaiting Change
A. Awaiting Caller
B. Awaiting Vendor
D. Awaiting Change
Which record type in request management is closed first?
A. REQ
B. RITM
C. SCTASK
D. PRQ
C. SCTASK
What two fields are automatically calculated by completing the risk
assessment on a change request?
Select 2 Answers from the below options.
A. Risk
B. Conflict status
C. Priority
D. Impact
, A. Risk
D. Impact
Where can fulfillers navigate to find catalog tasks assigned to them
and their groups to fulfil requests?
Select 2 Answers from the below options.
A. Service Catalog > My Groups Work
B. Service Catalog > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
(Utah) You can give users a better idea of what they see when they
access the Knowledge Portal links.
How do you define the URL structure of the Knowledge Portal pages
to improve the search experience?
A. By utilizing the Tiny URL Support app
B. By installing the Link Generator plugin
C. By improving the knowledge page load times
D. By using the human readable URLs capability
E. By configuring the Sitemap Generator record
D. By using the human readable URLs capability
Which of the following variable type is supported in a multi-row
variable set (MRVS)?
A. HTML
B. List Collector
DETAILED ANSWERS |PRE-EVALUATED A+
What are the three personas in Major Incident Management?
Select 3 Answers from the below options.
A. Incident Manager [incident_manager]
B. Major Incident Manager [major_incident_manager]
C. Incident Write [sn_incident_write]
D. Communication Manager [communication_manager]
A. Incident Manager [incident_manager]
B. Major Incident Manager [major_incident_manager]
D. Communication Manager [communication_manager]
Who can perform the first level of approval in a low-risk normal
change request?
Select 2 Answers from the below options.
,A. Group member
B. Change manager
C. CAB
D. ECAB
A. Group member
B. Change manager
What type of change request does NOT require CAB authorization?
A. Emergency
B. Normal
C. Retrospective
D. Standard
D. Standard
Which persona reviews and approves a request to purchase office
printers for a break room?
A. Catalog Manager
B. Approver
C. Requester
D. Service Owner
B. Approver
What type of Service Catalog item is used to create an incident or
raise an HR case?
A. Order an item
B. Record producer
C. Maintain a service
D. Request a service
,B. Record producer
Which of the following are the out-of-the-box On-hold reasons on the
Incident form?
Select 3 Answers from the below options.
A. Awaiting Caller
B. Awaiting Vendor
C. Awaiting Request
D. Awaiting Change
A. Awaiting Caller
B. Awaiting Vendor
D. Awaiting Change
Which record type in request management is closed first?
A. REQ
B. RITM
C. SCTASK
D. PRQ
C. SCTASK
What two fields are automatically calculated by completing the risk
assessment on a change request?
Select 2 Answers from the below options.
A. Risk
B. Conflict status
C. Priority
D. Impact
, A. Risk
D. Impact
Where can fulfillers navigate to find catalog tasks assigned to them
and their groups to fulfil requests?
Select 2 Answers from the below options.
A. Service Catalog > My Groups Work
B. Service Catalog > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
(Utah) You can give users a better idea of what they see when they
access the Knowledge Portal links.
How do you define the URL structure of the Knowledge Portal pages
to improve the search experience?
A. By utilizing the Tiny URL Support app
B. By installing the Link Generator plugin
C. By improving the knowledge page load times
D. By using the human readable URLs capability
E. By configuring the Sitemap Generator record
D. By using the human readable URLs capability
Which of the following variable type is supported in a multi-row
variable set (MRVS)?
A. HTML
B. List Collector
