WGU D351 v2 ALL TOPICS STUDY GUIDE
QUESTIONS WITH ALL CORRECT
ANSWERS!!
1. What role does the planning function of human resource management play
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within organizations?ANS: The planning function of human resource management
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r
involves two major activities: strategic planning, and short- and medium-range
yp r yp r yp r yp r r
yp yp r yp r yp r yp r yp r
planning.Such strategic objectives may include increasing market share, revenue
yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r
growth, product or service diversity, and profit margins, as well as planning for
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
financial obligations and other eventualities.
yp r yp r yp r yp r yp r
2. What role does the staffing function of human resource management play
r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
within organizations? ANS: recruiting job applicants (also known as candidates),
yp r r
yp yp r r
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y r
yp r
yp r
yp r
yp r
yp yp r
and then selecting the most appropriate applicants for the available jobs.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
3. What are the types of employee compensation? ANS: direct and indirect
r
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yp r
yp yp r yp r r
p
y yp r r
yp
compen- sation
yp r yp r
4. What is the role of performance appraisals? ANS:A performance appraisal
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
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y r
yp r
yp
(also known as a performance review, performance evaluation, or career
r
yp yp r r
yp r
yp yp r yp r yp r r
yp r
yp r
yp
development discussion) is a method by which an employee's job performance is
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
evaluated.
yp r
5. How does HRM enhance human potential? ANS:HRM field has seen a
r
yp yp r yp r r
yp r
yp yp r r
p
y yp r r
yp r
yp r
yp
substantial interest in both formal and informal training and development.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
6. HRM's work on improving the workplace environment focuses on what two ypr yp r yp r yp r yp r r
yp r
yp r
yp yp r yp r
environments? ANS:implementingproductivityimprovementprogramsaswellas
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y r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp
improving health and safety at work
yp r yp r yp r yp r yp r yp r
7. What must management be aware of in order to maintain effective work
yp r r
yp yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp yp r
relationships? ANS: After an organization has hired the employees it needs, it must
yp r yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
fostera positive workplace environment.In addition to compensation and a healthy and
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r yp r
r r
yp yp
,yp r safe environment, firms must provide conditions that will make it attractive for
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
yp r employees to stay. yp r yp r
8. What impact has globalization had on HR practices? ANS: organizations
yp r r
yp r
yp yp r r
yp yp r yp r r
yp r
p
y
become more global, it is essential that organizations develop and implement HRM
yp r yp r r
yp r
yp yp r r
yp yp r r
yp r
yp yp r r
yp r
yp
policies with international applicability, also making them relevant to employees from
yp r yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
diverse cultures and backgrounds
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yp yp r yp r yp r
9. What are the four implicit HR objectives? ANS: improve productivity, improve
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y r
p
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p
y r
yp r
yp
quality of work life,ensure legal compliance, and foster ethical behavior.
r
yp r
yp yp r yp r yp r yp r yp r yp r yp r yp r
10. How can HR managers make a significant contribution toward productivity
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y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y
improvements? ANS: work organization and design
yp r r
yp r
yp yp r yp r yp r
11. How do organizations improve the quality of work life? How have employ- ees'
r
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y r
yp r
p
y r
p
y r
p
y r
p
y yp r r
yp r
p
y r
p
y r
p
y r
yp
attitudesregardinginvolvementwiththeirworkshifted? ANS:mostemployees
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y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
yp r
p
y r
yp
today desire more autonomy and a chance to make a greater contribution to the
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
organization.employees today prefer a greater level of involvement with their work
yp r r
yp r
yp yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp yp r
12. Why is it important that HR mangers and personnel be familiar with the
yp r r
yp yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
laws and regulations? ANS:laws impact nearly all functions and activities with
yp r r
yp yp r yp r r
p
y r
yp ypr yp r r
yp r
yp r
yp r
yp
which HRM is involved, HR managers and personnel must be familiar with
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
regulations
yp r
r r
yp yp
, affecting hiring and pay decisions, promotion activities, health and safety consider-
r
yp r
yp r
yp r
yp yp r r
yp yp r yp r r
yp yp r
ations, and labor relations.
yp r yp r yp r yp r
13. Definetheterm"moralphilosophy." ANS: referstotheprinciples,rules,andvalues r
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y r
p
y r
p
y r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
that individuals use in deciding what is right or wrong.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
14. How can HR professionals create a culture where ethical behavior is ypr yp r r
yp yp r yp r yp r r
yp r
yp yp r yp r
encouraged? ANS: "creating a positive work environment, hiring ethical individuals,
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r yp r
providingethicaltraining,labelingandmodeling ethicalbehavior,creatinga well-de-
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
fined code of ethics, establishing an open-door policy, and providing an employee
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
assistance program (EAP)."
yp r yp r yp r
15. Define the term "business ethics." ANS: the values and principles that are used to r
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y r
p
y r
p
y r
p
y r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp
evaluatewhetherthecollectivebehaviorofmembersofanorganizationisappropri- ate
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
16. What arethesixmajortrendshavebeenidentifiedasinfluencingthework r
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p
y r
p
y r
p
y r
p
y r
p
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p
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p
y
environment? ANS: increased competition, the costs and benefits associated with
yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r
HR utilization, productivity changes (resulting from changes in technology, capital in-
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
vestment,the 2008-2014 recession,capitalutilization,outsourcing,and government
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
policies),theincreasingpaceandcomplexityofsocial,cultural,legal,demographic, and
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
educational changes, the symptoms of dysfunction in the workplace, and societal
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
trends of the 21st century
yp r yp r yp r yp r yp r
17. Internal Environment: Define "culture" and identify who shapes an orga- yp r r
p
y yp r r
yp r
yp r
yp yp r yp r r
yp
nization's culture. ANS: represents the organization's value system. Top
yp r r
p
y yp r r
p
y r
yp r
yp r
yp r
yp r
yp
management shapes a companies culture
r
yp yp r yp r yp r yp r
18. Internal Environment: Define technology. ANS:generally refers to the r
yp r
p
y r
yp r
yp r
p
y yp r yp r yp r
equipment andknowledgeusedtoproducegoodsandservices,andthedefinitionof
yp r yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r r
yp r
yp
technology may vary greatly by industry
r
yp yp r yp r yp r yp r yp r
19. Internal Environment: How does technology influence an organization's r
yp yp r yp r yp r yp r yp r r
yp
structure? ANS: with technology and computers, close supervision of employees is
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r yp r yp r
unnecessary.Furthermore,technologyallowsworktobeperformedduringnon-tra-
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
ditionalhours,awayfromphysicalmanufacturingplantsandoffices.Withtechnology we
yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
can see a reduction in the work force.
yp r yp r yp r yp r yp r yp r yp r yp r
20. Internal Environment: Organizational size is an important factor in deter- r
yp r
p
y r
yp r
yp yp r r
yp yp r yp r r
yp
mining
yp r . ANS: HR activities r
yp r
yp yp r yp r
21. External Environment:How does the economy influence HR activities? ANS: r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp
r r
yp yp
QUESTIONS WITH ALL CORRECT
ANSWERS!!
1. What role does the planning function of human resource management play
r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y
within organizations?ANS: The planning function of human resource management
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r
involves two major activities: strategic planning, and short- and medium-range
yp r yp r yp r yp r r
yp yp r yp r yp r yp r yp r
planning.Such strategic objectives may include increasing market share, revenue
yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r
growth, product or service diversity, and profit margins, as well as planning for
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
financial obligations and other eventualities.
yp r yp r yp r yp r yp r
2. What role does the staffing function of human resource management play
r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
within organizations? ANS: recruiting job applicants (also known as candidates),
yp r r
yp yp r r
p
y r
yp r
yp r
yp r
yp r
yp yp r
and then selecting the most appropriate applicants for the available jobs.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
3. What are the types of employee compensation? ANS: direct and indirect
r
yp yp r yp r r
yp r
yp yp r yp r r
p
y yp r r
yp
compen- sation
yp r yp r
4. What is the role of performance appraisals? ANS:A performance appraisal
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
p
y r
yp r
yp
(also known as a performance review, performance evaluation, or career
r
yp yp r r
yp r
yp yp r yp r yp r r
yp r
yp r
yp
development discussion) is a method by which an employee's job performance is
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
evaluated.
yp r
5. How does HRM enhance human potential? ANS:HRM field has seen a
r
yp yp r yp r r
yp r
yp yp r r
p
y yp r r
yp r
yp r
yp
substantial interest in both formal and informal training and development.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
6. HRM's work on improving the workplace environment focuses on what two ypr yp r yp r yp r yp r r
yp r
yp r
yp yp r yp r
environments? ANS:implementingproductivityimprovementprogramsaswellas
r
p
y r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp
improving health and safety at work
yp r yp r yp r yp r yp r yp r
7. What must management be aware of in order to maintain effective work
yp r r
yp yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp yp r
relationships? ANS: After an organization has hired the employees it needs, it must
yp r yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
fostera positive workplace environment.In addition to compensation and a healthy and
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r yp r
r r
yp yp
,yp r safe environment, firms must provide conditions that will make it attractive for
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
yp r employees to stay. yp r yp r
8. What impact has globalization had on HR practices? ANS: organizations
yp r r
yp r
yp yp r r
yp yp r yp r r
yp r
p
y
become more global, it is essential that organizations develop and implement HRM
yp r yp r r
yp r
yp yp r r
yp yp r r
yp r
yp yp r r
yp r
yp
policies with international applicability, also making them relevant to employees from
yp r yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
diverse cultures and backgrounds
r
yp yp r yp r yp r
9. What are the four implicit HR objectives? ANS: improve productivity, improve
r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y yp r r
p
y r
yp r
yp
quality of work life,ensure legal compliance, and foster ethical behavior.
r
yp r
yp yp r yp r yp r yp r yp r yp r yp r yp r
10. How can HR managers make a significant contribution toward productivity
r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y
improvements? ANS: work organization and design
yp r r
yp r
yp yp r yp r yp r
11. How do organizations improve the quality of work life? How have employ- ees'
r
p
y r
yp r
p
y r
p
y r
p
y r
p
y yp r r
yp r
p
y r
p
y r
p
y r
yp
attitudesregardinginvolvementwiththeirworkshifted? ANS:mostemployees
r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
yp r
p
y r
yp
today desire more autonomy and a chance to make a greater contribution to the
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
organization.employees today prefer a greater level of involvement with their work
yp r r
yp r
yp yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp yp r
12. Why is it important that HR mangers and personnel be familiar with the
yp r r
yp yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
laws and regulations? ANS:laws impact nearly all functions and activities with
yp r r
yp yp r yp r r
p
y r
yp ypr yp r r
yp r
yp r
yp r
yp
which HRM is involved, HR managers and personnel must be familiar with
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
regulations
yp r
r r
yp yp
, affecting hiring and pay decisions, promotion activities, health and safety consider-
r
yp r
yp r
yp r
yp yp r r
yp yp r yp r r
yp yp r
ations, and labor relations.
yp r yp r yp r yp r
13. Definetheterm"moralphilosophy." ANS: referstotheprinciples,rules,andvalues r
p
y r
p
y r
p
y r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
that individuals use in deciding what is right or wrong.
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
14. How can HR professionals create a culture where ethical behavior is ypr yp r r
yp yp r yp r yp r r
yp r
yp yp r yp r
encouraged? ANS: "creating a positive work environment, hiring ethical individuals,
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r yp r
providingethicaltraining,labelingandmodeling ethicalbehavior,creatinga well-de-
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
fined code of ethics, establishing an open-door policy, and providing an employee
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
assistance program (EAP)."
yp r yp r yp r
15. Define the term "business ethics." ANS: the values and principles that are used to r
p
y r
p
y r
p
y r
p
y r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp
evaluatewhetherthecollectivebehaviorofmembersofanorganizationisappropri- ate
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
16. What arethesixmajortrendshavebeenidentifiedasinfluencingthework r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y r
p
y
environment? ANS: increased competition, the costs and benefits associated with
yp r r
yp yp r yp r yp r yp r yp r yp r yp r yp r
HR utilization, productivity changes (resulting from changes in technology, capital in-
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
vestment,the 2008-2014 recession,capitalutilization,outsourcing,and government
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
policies),theincreasingpaceandcomplexityofsocial,cultural,legal,demographic, and
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
educational changes, the symptoms of dysfunction in the workplace, and societal
yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r yp r
trends of the 21st century
yp r yp r yp r yp r yp r
17. Internal Environment: Define "culture" and identify who shapes an orga- yp r r
p
y yp r r
yp r
yp r
yp yp r yp r r
yp
nization's culture. ANS: represents the organization's value system. Top
yp r r
p
y yp r r
p
y r
yp r
yp r
yp r
yp r
yp
management shapes a companies culture
r
yp yp r yp r yp r yp r
18. Internal Environment: Define technology. ANS:generally refers to the r
yp r
p
y r
yp r
yp r
p
y yp r yp r yp r
equipment andknowledgeusedtoproducegoodsandservices,andthedefinitionof
yp r yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r r
yp r
yp
technology may vary greatly by industry
r
yp yp r yp r yp r yp r yp r
19. Internal Environment: How does technology influence an organization's r
yp yp r yp r yp r yp r yp r r
yp
structure? ANS: with technology and computers, close supervision of employees is
yp r r
yp r
yp yp r yp r yp r yp r yp r yp r yp r yp r
unnecessary.Furthermore,technologyallowsworktobeperformedduringnon-tra-
yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp r
yp
ditionalhours,awayfromphysicalmanufacturingplantsandoffices.Withtechnology we
yp r r
yp r
yp yp r r
yp r
yp r
yp r
yp r
yp r
yp r
yp yp r
can see a reduction in the work force.
yp r yp r yp r yp r yp r yp r yp r yp r
20. Internal Environment: Organizational size is an important factor in deter- r
yp r
p
y r
yp r
yp yp r r
yp yp r yp r r
yp
mining
yp r . ANS: HR activities r
yp r
yp yp r yp r
21. External Environment:How does the economy influence HR activities? ANS: r
yp r
p
y r
yp r
yp r
yp r
yp r
yp r
yp r
yp
r r
yp yp
