1 | Page
WGU C202 Managing Human Capital Study
guide Questions and Correct Answers/ Latest
Update 2025/2026 / Already Graded A+.
What does Policies do?
Ans: They are "what we do"
What are mandatory benefits?
Ans: By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978
Ans: Prohibits discrimination against veterans that are returning back from
deployment, including Vietnam era, disabled, and active duty.
What are Procedures?
Ans: They are "how we do it"
Explain why employee handbooks protect both the employer and employee?
Ans: Documents all the Human Resource Management (HRM) policies and
procedures.
Employees can become familiar with their rights and what the policies and
procedures are.
What are some uses and outcomes to Job Analysis?
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Ans: Job Description, Person Specification, Selecting Applicants, and Develop
performance evaluation tools.
What is Job Analysis?
Ans: The systematic process of gathering and interpreting information about the
essential duties, tasks, and responsibilities of a job.
It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational
strategies, values, and objectives, AND based on what?
Ans: Job Analysis
What are 4 benefits of setting goals with employees?
Ans: 1. Focus attention on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps?
Ans: 1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles?
Ans: 1. Not communicating performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
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Ans:
What is Job Design?
Used to fulfill needs for employees through motivations and job efficiency.
What does SMART stand for?
Ans: Specific
Measurable
Attainable
Results Focused
Time Bound
What are the 5 job characteristics from the Job Characteristics Model?
Ans: 1. Skill Variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback
Job characteristic model is defined as...
Ans: The job characteristic model proposes that objective characteristic of the
job leads to job satisfactions for employees.
What is Succession Management and Planning?
Ans: Process of identifying and developing new leaders who can replace old
leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
© 2025/ 2026 | ® All rights reserved
WGU C202 Managing Human Capital Study
guide Questions and Correct Answers/ Latest
Update 2025/2026 / Already Graded A+.
What does Policies do?
Ans: They are "what we do"
What are mandatory benefits?
Ans: By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978
Ans: Prohibits discrimination against veterans that are returning back from
deployment, including Vietnam era, disabled, and active duty.
What are Procedures?
Ans: They are "how we do it"
Explain why employee handbooks protect both the employer and employee?
Ans: Documents all the Human Resource Management (HRM) policies and
procedures.
Employees can become familiar with their rights and what the policies and
procedures are.
What are some uses and outcomes to Job Analysis?
, 2 | Page
Ans: Job Description, Person Specification, Selecting Applicants, and Develop
performance evaluation tools.
What is Job Analysis?
Ans: The systematic process of gathering and interpreting information about the
essential duties, tasks, and responsibilities of a job.
It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational
strategies, values, and objectives, AND based on what?
Ans: Job Analysis
What are 4 benefits of setting goals with employees?
Ans: 1. Focus attention on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps?
Ans: 1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles?
Ans: 1. Not communicating performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
, 3 | Page
Ans:
What is Job Design?
Used to fulfill needs for employees through motivations and job efficiency.
What does SMART stand for?
Ans: Specific
Measurable
Attainable
Results Focused
Time Bound
What are the 5 job characteristics from the Job Characteristics Model?
Ans: 1. Skill Variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback
Job characteristic model is defined as...
Ans: The job characteristic model proposes that objective characteristic of the
job leads to job satisfactions for employees.
What is Succession Management and Planning?
Ans: Process of identifying and developing new leaders who can replace old
leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
© 2025/ 2026 | ® All rights reserved
