QDM EXPERT EXAM NEWEST 2024 ACTUAL EXAM COMPLETE 120 QUESTIONS AND CORRECT DETAILED
ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3
Nobody uses it 4 QDM applies to all functions and activities - (answer) QDM applies to all functions and
activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - (answer) $100
for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - (answer) failures, variation, and
success
Which principle addresses waste reduction and/or elimination - (answer) Optimize Business
Performance
Which type of activity is the customer willing to pay for - (answer) value-added activity
Which action does not embody the Be Scientific Principle - (answer) Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives - (answer) QAT
Charter
Which tool will help determine the scope of my project - (answer) SIPOC
What tool will help me gain insight into customer expectations - (answer) Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships - (answer)
Customer Corridor
You should always pilot your solution to ensure it performs as expected - (answer) False
, QDM EXPERT EXAM NEWEST 2024 ACTUAL EXAM COMPLETE 120 QUESTIONS AND CORRECT DETAILED
ANSWERS
A diagram used to brainstorm causes of a failure and sort the causes into categories - (answer)
Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause - (answer) 5
Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
control plan 3 Build understanding 4 Launch a full-scale implementation - (answer) Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - (answer) Flow
Chart
How much a measure deviates from the norm over time - (answer) Variation
A graph that pictures the degree of variation in a process - (answer) Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - (answer) False
Repacking equipment to move storage is an example of what type of activity - (answer) Non-value add
What type of activity is training on a new regulation - (answer) Value enabling
What type of waste can result from under-delivering on a product or service - (answer) Correction
Which tool helps you to maintain an organized, safe and high-performing way of working - (answer)
5S+1
Identifying and removing core constraints is an example of - (answer) Systems thinking
ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3
Nobody uses it 4 QDM applies to all functions and activities - (answer) QDM applies to all functions and
activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - (answer) $100
for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - (answer) failures, variation, and
success
Which principle addresses waste reduction and/or elimination - (answer) Optimize Business
Performance
Which type of activity is the customer willing to pay for - (answer) value-added activity
Which action does not embody the Be Scientific Principle - (answer) Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives - (answer) QAT
Charter
Which tool will help determine the scope of my project - (answer) SIPOC
What tool will help me gain insight into customer expectations - (answer) Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships - (answer)
Customer Corridor
You should always pilot your solution to ensure it performs as expected - (answer) False
, QDM EXPERT EXAM NEWEST 2024 ACTUAL EXAM COMPLETE 120 QUESTIONS AND CORRECT DETAILED
ANSWERS
A diagram used to brainstorm causes of a failure and sort the causes into categories - (answer)
Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause - (answer) 5
Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
control plan 3 Build understanding 4 Launch a full-scale implementation - (answer) Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - (answer) Flow
Chart
How much a measure deviates from the norm over time - (answer) Variation
A graph that pictures the degree of variation in a process - (answer) Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - (answer) False
Repacking equipment to move storage is an example of what type of activity - (answer) Non-value add
What type of activity is training on a new regulation - (answer) Value enabling
What type of waste can result from under-delivering on a product or service - (answer) Correction
Which tool helps you to maintain an organized, safe and high-performing way of working - (answer)
5S+1
Identifying and removing core constraints is an example of - (answer) Systems thinking
