Ramexam22 - Ram Expert Exam With
Correct Answers
What vis vthe vfirst vstep vwhen vusing vOwner vSupport vPlus vto venroll va vcustomer vso
vthey vcan vaccess vtheir vconnected vservices vor vownership vbenefits? v-
vCORRECT✅✅Enter vthe vVIN vand vselect v"Go"
A vcustomer vuses vhis vRam vtruck vfor vcommutes vas vwell vas vfor vtowing va vheavy
vboat. vWhat vshould vyou vtell vhim vabout vthe vActive-Level vFour-Corner vAir
vSuspension? v- vCORRECT✅✅It vmaintains va vconsistent vride vheight vwhether vthe
vvehicle vis vloaded vor vunloaded.
Which von vof vthe vfollowing vis vNOT vsomething vcustomers vtypically vneed vhelp vwith
vduring vdelivery? v- vCORRECT✅✅Operating vthe vAM/FM vradio
Which vfeature vshould vyou vcover vin vsome vdetail vat vdelivery vfor va vcustomer vwho
venjoys vaccessing vher vmusic vlibrary vduring vlong vdrives vfor vwork? v-
vCORRECT✅✅Android vAuto vor vApple vCarPlay
In vwhat vway vcan vyou vbest vensure vthat vthe vvehicle vis vdelivered vas vpromised? v-
vCORRECT✅✅Play van vactive vrole vin vquality vassurance vof vthe vdelivery.
When vcovering vtechnology vfeatures vwith va vcustomer, vwhich vapproach vbest
vexemplifies va vpremium vdelivery? v- vCORRECT✅✅Have vcustomer voperate vfeature
As vpart vof va vpremium vfollow-up, vhow vsoon vshould vyou vcontact va vcustomer vafter
vthey've vtaken vdelivery vof vtheir vnew vvehicle? v- vCORRECT✅✅24 vhours
Which vis vthe vpreferred vmethod vto vhelp vcustomers venroll vand vget vstarted vwith
vconnected vservices vand vownership vbenefits? v- vCORRECT✅✅New vVehicle
vDelivery vChecklist v(Owner vSupport vPlus)
According vto vJ.D. vPower, v_____ vpercent vof vbuyers vwill vreturn vto vyour vdealership vif
vtheir vneeds vare vcompletely vunderstood. v- vCORRECT✅✅86 vpercent
What veffect vdoes va vless-than-perfect vdelivery vhave von voverall vSales vSatisfaction
vIndex v(SSI) vscores? v- vCORRECT✅✅Causes vSSI vscores vto vplummet
Which vstep vof vthe vSales vProcess vis vusually vthe vbest vtime vto vhelp va vcustomer
venroll vand vget vstarted vwith vconnected vservices vand vownership vbenefits? v-
vCORRECT✅✅Vehicle vDelivery
Correct Answers
What vis vthe vfirst vstep vwhen vusing vOwner vSupport vPlus vto venroll va vcustomer vso
vthey vcan vaccess vtheir vconnected vservices vor vownership vbenefits? v-
vCORRECT✅✅Enter vthe vVIN vand vselect v"Go"
A vcustomer vuses vhis vRam vtruck vfor vcommutes vas vwell vas vfor vtowing va vheavy
vboat. vWhat vshould vyou vtell vhim vabout vthe vActive-Level vFour-Corner vAir
vSuspension? v- vCORRECT✅✅It vmaintains va vconsistent vride vheight vwhether vthe
vvehicle vis vloaded vor vunloaded.
Which von vof vthe vfollowing vis vNOT vsomething vcustomers vtypically vneed vhelp vwith
vduring vdelivery? v- vCORRECT✅✅Operating vthe vAM/FM vradio
Which vfeature vshould vyou vcover vin vsome vdetail vat vdelivery vfor va vcustomer vwho
venjoys vaccessing vher vmusic vlibrary vduring vlong vdrives vfor vwork? v-
vCORRECT✅✅Android vAuto vor vApple vCarPlay
In vwhat vway vcan vyou vbest vensure vthat vthe vvehicle vis vdelivered vas vpromised? v-
vCORRECT✅✅Play van vactive vrole vin vquality vassurance vof vthe vdelivery.
When vcovering vtechnology vfeatures vwith va vcustomer, vwhich vapproach vbest
vexemplifies va vpremium vdelivery? v- vCORRECT✅✅Have vcustomer voperate vfeature
As vpart vof va vpremium vfollow-up, vhow vsoon vshould vyou vcontact va vcustomer vafter
vthey've vtaken vdelivery vof vtheir vnew vvehicle? v- vCORRECT✅✅24 vhours
Which vis vthe vpreferred vmethod vto vhelp vcustomers venroll vand vget vstarted vwith
vconnected vservices vand vownership vbenefits? v- vCORRECT✅✅New vVehicle
vDelivery vChecklist v(Owner vSupport vPlus)
According vto vJ.D. vPower, v_____ vpercent vof vbuyers vwill vreturn vto vyour vdealership vif
vtheir vneeds vare vcompletely vunderstood. v- vCORRECT✅✅86 vpercent
What veffect vdoes va vless-than-perfect vdelivery vhave von voverall vSales vSatisfaction
vIndex v(SSI) vscores? v- vCORRECT✅✅Causes vSSI vscores vto vplummet
Which vstep vof vthe vSales vProcess vis vusually vthe vbest vtime vto vhelp va vcustomer
venroll vand vget vstarted vwith vconnected vservices vand vownership vbenefits? v-
vCORRECT✅✅Vehicle vDelivery
