Page | 1
HRCI aPHR = Chapter 2: HR
Operations Questions with Detailed
Verified Answers
Question: The process by which the key stakeholders of an organization
envision its future and develop a mission, objectives, and procedures to
achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning
Ans: D. Strategic planning
Question: The process of analyzing and identifying the need and availability
of labor resources so that the organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment
Ans: A. Human resource planning
, Page | 2
Question: A unique capability or advantage that differentiates the
organization from its competitors is called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster
Ans: B. Core competency
Question: A statement that describes what the future of the organization
looks like is known as:
A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement
Ans: B. Vision statement
Question: A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description
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Ans: C. Mission statement
Question: A statement that communicates the organization's top priorities
and core beliefs to customers and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement
Ans: D. Values statement
Question: The statement "We aspire to be the best widget maker in America"
is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement
Ans: A. Vision statement
Question: A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes
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Ans: C. Strengths, weaknesses, opportunities, and threats
Question: Organizational culture reflects a shared understanding among all
who work within the company. What are the common components of
organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations
Ans: C. Values, beliefs, and norms
Question: In Michael Porter's five forces analysis, five forces shape the
competitive landscape for any industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales
Ans: B. Political/legal, economic, social, technology, and competition
Question: Ensuring that each employee within an organization can see the
direction for the business and knows how their job fits in the overall picture is
known as:
A. Goal alignment
HRCI aPHR = Chapter 2: HR
Operations Questions with Detailed
Verified Answers
Question: The process by which the key stakeholders of an organization
envision its future and develop a mission, objectives, and procedures to
achieve that future is called:
A. Goal planning
B. Future planning
C. Succession planning
D. Strategic planning
Ans: D. Strategic planning
Question: The process of analyzing and identifying the need and availability
of labor resources so that the organization can meet its objectives is called:
A. Human resource planning
B. Recruitment requisition
C. Objective planning
D. Training needs assessment
Ans: A. Human resource planning
, Page | 2
Question: A unique capability or advantage that differentiates the
organization from its competitors is called:
A. Research and development
B. Core competency
C. Providing cheaper products
D. Hiring talent faster
Ans: B. Core competency
Question: A statement that describes what the future of the organization
looks like is known as:
A. Purpose statement
B. Vision statement
C. Financial statement
D. Benefit statement
Ans: B. Vision statement
Question: A description of how an organization will achieve its vision is called:
A. Job description
B. Purpose statement
C. Mission statement
D. Summary plan description
, Page | 3
Ans: C. Mission statement
Question: A statement that communicates the organization's top priorities
and core beliefs to customers and employees is called:
A. Code of conduct
B. Employee handbook
C. Purpose statement
D. Values statement
Ans: D. Values statement
Question: The statement "We aspire to be the best widget maker in America"
is an example of a:
A. Vision statement
B. Financial statement
C. Mission statement
D. Values statement
Ans: A. Vision statement
Question: A SWOT analysis used for planning identifies an organization's:
A. Statements, workplace, operations, and technology
B. Safety, workforce, organization, and terms
C. Strengths, weaknesses, opportunities, and threats
D. Salary, wages, objectives, and taxes
, Page | 4
Ans: C. Strengths, weaknesses, opportunities, and threats
Question: Organizational culture reflects a shared understanding among all
who work within the company. What are the common components of
organizational culture?
A. Vision, mission, and values
B. Structure, systems, and people
C. Values, beliefs, and norms
D. Finance, marketing, and operations
Ans: C. Values, beliefs, and norms
Question: In Michael Porter's five forces analysis, five forces shape the
competitive landscape for any industry. What are they?
A. Budget, workforce, wages, benefits, and leadership
B. Political/legal, economic, social, technology, and competition
C. Supply chain, finance, marketing, operations, and human resources
D. Quality products, best price, fastest service, customer service, and sales
Ans: B. Political/legal, economic, social, technology, and competition
Question: Ensuring that each employee within an organization can see the
direction for the business and knows how their job fits in the overall picture is
known as:
A. Goal alignment
