ILEA MIDTERM STUDY GUIDE
Types of Supervisors - Answers - -Traditional Supervisor
-Innovative Supervisor
-Supportive Supervisor
-Active Supervisor
Traditional Supervisor - Answers - -Expect high levels of measurable activities. Expect
officers to efficiently respond to calls for service. Place great emphasis on reports and
other paperwork. Provide a substantial amount of instruction and oversight. Are task
oriented. Place greater emphasis on punishment than reward, and do not have a great
deal of power in the department.
Innovative Supervisor - Answers - Most closely associated with community policing.
Opposite of traditional supervisors. Generally do no place a great deal of emphasis on
citations and arrests. Depend more on developing relationships with subordinates as
opposed to using power to control. Good mentors and tend to coach. Ultimate goal is to
develop officers so they can solve problems and have good relations with citizens.
Sometimes have problems with officers who are task oriented and neglect community
relations.
Competition - Answers - The superior intervenes and meets with the combatants,
forcing them to present all facts about the situation and than making a decision. The
conflict becomes a competitive situation with a clear winner and loser. Involved a
maximum amount of assertiveness with little or no cooperation on the part of the
supervisor. Does not resolve the underlying cause of the conflict and may result in its
reoccurring at a later time. Should only be last resort.
Compromise - Answers - Involves a mix of cooperation and assertiveness. Intervening
supervisor searches for a solution that satisfies all parties involved in the conflict.
Generally everyone gains something, but at the same time it accommodates others.
Essentially a search of middle ground. However, few officers are totally happy with
arrangement.
Collaboration - Answers - Supervisors attempt to work through problems to fully
address everyone's concerns. Sergeants should consult with or involve managers when
attempting to solve problems. Managers often have to give their consent to solutions.
Involves all parties discussing the issues and looking for solutions. Debate helps clear
any impediments and allows participants to understand the other sides issues.
Collaboration is akin to problem solving when the problem or cause of conflict is
identified and removed or solved.
4 Types of Conflict - Answers - 1) Intrapersonal
2) Interpersonal
3) Intergroup
4) Interorganizational
, Intrapersonal Conflict - Answers - An individual has a conflict within him or herself
Interpersonal Conflict - Answers - Individuals have a conflict with others in the unit or
department
Intergroup Conflict - Answers - Work groups within the organization develop conflict
Interorganizational Conflict - Answers - Different organizations are at odds as the
result of some issue or event
5 Important Dimensions of Wellness - Answers - 1) Spiritual
2) Social
3) Emotional
4) Intellectual
5) Physical
Spiritual Wellness - Answers - Belief in some force or belief system, such as religion,
science, nature, or a higher power. Includes individual's ethics, values, and morals.
Provides direction and enables people to discover and act out their basic purposes in
life.
Social Wellness - Answers - Social skills extremely important to life. People must have
the ability to interact with others in their environment, and they must have the ability to
form intimate relationships with significant others. Must be socially mature to the point
that they are tolerant of ideas and opinions that are different from their own.
Emotional Wellness - Answers - An individual is emotionally healthy when he or she is
able to express feelings and to understand the feelings and emotions of others. One
must be able to control stress and deal with people and situations under adverse
conditions.
Intellectual Wellness - Answers - People must be able to continuously learn and use
newly acquired information. This is a necessary component for coping with the job,
environment, and life in general. People who fail to absorb new information have
difficulty keeping up with our ever-changing society.
Physical Wellness - Answers - Implies that individuals not only maintain and adequate
level of physical ability to perform the job, but that they also strive to achieve physical
well-being. This ability is measured in terms of cardiovascular capacity, body fat, and
nutrition. Also means that individuals will avoid tobacco products and drugs and other
substances and activities that adversely affect their health.
Herzberg's Motivation-Hygiene Theory Factors - Answers - 1) Hygiene Factors
2) Motivators
Types of Supervisors - Answers - -Traditional Supervisor
-Innovative Supervisor
-Supportive Supervisor
-Active Supervisor
Traditional Supervisor - Answers - -Expect high levels of measurable activities. Expect
officers to efficiently respond to calls for service. Place great emphasis on reports and
other paperwork. Provide a substantial amount of instruction and oversight. Are task
oriented. Place greater emphasis on punishment than reward, and do not have a great
deal of power in the department.
Innovative Supervisor - Answers - Most closely associated with community policing.
Opposite of traditional supervisors. Generally do no place a great deal of emphasis on
citations and arrests. Depend more on developing relationships with subordinates as
opposed to using power to control. Good mentors and tend to coach. Ultimate goal is to
develop officers so they can solve problems and have good relations with citizens.
Sometimes have problems with officers who are task oriented and neglect community
relations.
Competition - Answers - The superior intervenes and meets with the combatants,
forcing them to present all facts about the situation and than making a decision. The
conflict becomes a competitive situation with a clear winner and loser. Involved a
maximum amount of assertiveness with little or no cooperation on the part of the
supervisor. Does not resolve the underlying cause of the conflict and may result in its
reoccurring at a later time. Should only be last resort.
Compromise - Answers - Involves a mix of cooperation and assertiveness. Intervening
supervisor searches for a solution that satisfies all parties involved in the conflict.
Generally everyone gains something, but at the same time it accommodates others.
Essentially a search of middle ground. However, few officers are totally happy with
arrangement.
Collaboration - Answers - Supervisors attempt to work through problems to fully
address everyone's concerns. Sergeants should consult with or involve managers when
attempting to solve problems. Managers often have to give their consent to solutions.
Involves all parties discussing the issues and looking for solutions. Debate helps clear
any impediments and allows participants to understand the other sides issues.
Collaboration is akin to problem solving when the problem or cause of conflict is
identified and removed or solved.
4 Types of Conflict - Answers - 1) Intrapersonal
2) Interpersonal
3) Intergroup
4) Interorganizational
, Intrapersonal Conflict - Answers - An individual has a conflict within him or herself
Interpersonal Conflict - Answers - Individuals have a conflict with others in the unit or
department
Intergroup Conflict - Answers - Work groups within the organization develop conflict
Interorganizational Conflict - Answers - Different organizations are at odds as the
result of some issue or event
5 Important Dimensions of Wellness - Answers - 1) Spiritual
2) Social
3) Emotional
4) Intellectual
5) Physical
Spiritual Wellness - Answers - Belief in some force or belief system, such as religion,
science, nature, or a higher power. Includes individual's ethics, values, and morals.
Provides direction and enables people to discover and act out their basic purposes in
life.
Social Wellness - Answers - Social skills extremely important to life. People must have
the ability to interact with others in their environment, and they must have the ability to
form intimate relationships with significant others. Must be socially mature to the point
that they are tolerant of ideas and opinions that are different from their own.
Emotional Wellness - Answers - An individual is emotionally healthy when he or she is
able to express feelings and to understand the feelings and emotions of others. One
must be able to control stress and deal with people and situations under adverse
conditions.
Intellectual Wellness - Answers - People must be able to continuously learn and use
newly acquired information. This is a necessary component for coping with the job,
environment, and life in general. People who fail to absorb new information have
difficulty keeping up with our ever-changing society.
Physical Wellness - Answers - Implies that individuals not only maintain and adequate
level of physical ability to perform the job, but that they also strive to achieve physical
well-being. This ability is measured in terms of cardiovascular capacity, body fat, and
nutrition. Also means that individuals will avoid tobacco products and drugs and other
substances and activities that adversely affect their health.
Herzberg's Motivation-Hygiene Theory Factors - Answers - 1) Hygiene Factors
2) Motivators
