QUESTIONS EXAM 1 2025 QUESTIONS
AND ANSWERS
1. What statement is true regarding decision making?
A) It is an analysis of a situation
B) It is closely related to evaluation
C) It involves choosing between courses of action
D) It is dependent upon finding the cause of a problem - ANS Ans: C
Feedback: Decision making is a complex cognitive process often defined as choosing a particular
course of action. Problem solving is part of decision making and is a systematic process that
focuses on analyzing a difficult situation. Critical thinking, sometimes referred to as reflective
thinking, is related to evaluation and has a broader scope than decision making and problem
solving.
1. Which represents the management functions that are incorporated into the management
process?
A) Planning, directing, organizing, staffing, and evaluating
B) Planning, organizing, staffing, directing, and controlling
C) Organizing, planning, staffing, directing, and evaluating
D) Organizing, staffing, planning, implementing, and controlling - ANS Ans: B
Feedback:
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,Management functions include planning, organizing, staffing, directing, and controlling. These
are incorporated into what is known as the management process.
What is the advantage of recruiting from outside the organization?
A. Promotes long-term retention of employees
B. Tends to increase the number of candidates
C. Provides well-motivated candidates
D. Attracts well-qualified candidates - ANS Ans: B
Feedback: recruiting from outside the organization provides an opportunity to increase the pool
of candidates for positions but is no guarantee that these canddidates will be more qualified or
motivated than those who come from within the organization.
Which information is too much in flux to identify on an organizational chart?
A) Grapevine lines of communication
B) Line and staff authority
C) Span of control
D) Scalar chains - ANS Ans: A
Feedback:
The grapevine lines of communication cannot be placed on an organizational chart because
they are constantly in flux. The remaining information is stable and so identified on the chart.
Which statement best describes mentorship?
A) The intensity and duration of relationships are similar in mentorship and
preceptorship
B) Staff cannot be assigned to become mentors. It is a role voluntarily chosen by the mentor
C) "Mentees" must be willing to put aside their personal goals and beliefs in an effort to identify
more closely with their mentor
D) Most nurses will have the opportunity for many mentor relationships during their careers -
ANS Ans: B
Feedback:
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,The mentor makes a conscious decision to assist the protEgE in career development, with the
relationship usually lasting several years. The remaining statements are not accurate regarding
mentorships.
What is employee behavior best reinforced by?
A) Praise from a supervisor
B) An increase in their pay
C) A personally valued reward
D) Threat of punishment - ANS Ans: C
Feedback: Each person is a unique individual who is motivated by different things. The other
options lack that element of personal value.
What is the best combination that characterizes the communication process?
A) Sender-receiver-message
B) Receiver-message-sender
C) Sender-message-receiver
D) Message-sender-receiver - ANS Ans: C
Feedback: The combination that best characterizes the communication process is
senderñmessageñreceiver. The other options would result in the likelihood of
miscommunication.
1. Which is the first step in the time management process?
A. Completing the highest priority task
B. Allowing enough time for sufficient daily planning
C. Reprioritizing based on new information received
D. Delegating work that cannot be accomplished in a day - ANS Ans: B
Feedback: Daily planning is essential if the manager is to manage by efficiency rather than by
crisis. The remaining options are steps that occur after that planning.
Max Weber, as part of the scientific management era, contributed immensely to the
development of organizational theory. Which statement is not representative of his beliefs?
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, A) Bureaucracy could provide a rational basis for administrative decisions
B) Worker satisfaction was integral to productivity
C) Organization charts could depict the hierarchy of authority
D) Impersonality of interpersonal relationships should exist in organizations - ANS Ans: B
Feedback:
Max Webers theories did not address worker satisfaction. The other options do represent the
Weber organizational theory.
When does communication have the greatest likelihood of being accurately interpreted?
A) More than one mode is used
B) Face-to-face communication is used
C) Written communication is used
D) The sender repeats the message using the same mode - ANS Ans: A
Feedback: Using various communication methods in combination increases the likelihood that
everyone in the organization who needs to hear the message actually will hear it. The other
options are single methods.
What did motivational theorist Victor Vroom state?
A) Personal motivators could be separated from job satisfiers
B) People are motivated by three basic needs: achievement, affiliation, and power
C) A manager's assumptions about workers directly affect the intrinsic motivation of the
workers
D) Employees' expectations about their work environment or a certain event will affect their
behavior - ANS Ans: D
Feedback: This theory is called Vroom's expectancy model.
What would be the most helpful intervention to take to help a new RN adjust to the
professional nursing role?
A) Advise the new RN to avoid confrontations with doctors whenever possible
B) Advise the new RN that this is the real world not the textbook one
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