1
ServiceNow HR Certification Exam Prep
Questions with Correct Answers for Specific
Exam Mail
When does a HR Template populates data?
Ans: After the Create a new Case
When is a client role assigned?
Ans: Automatically when an HR Profile is created
When importing a new knowledge article, what date is used?
Ans: No date is asked. Publish and valid dates are there
How many user criteria records can a knowledge base have?
Ans: Unlimited
What options are available in the Guided Setup category view?
Ans: Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View
Ans: Start, skip, mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view?
Ans: Because they require a plugin to be activated
Pretest - Stuvia US
,2
What options are available in the Guided Setup Configuration view?
Ans: Shows lists, forms and properties
How many client roles are in the base instance?
Ans: Ten (five for core and five for service portal)
How many condition client role rules are in the base instance?
Ans: Five
How many client roles groups are in the base instance?
Ans: Two: HR Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role?
Ans: Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write
Ans: all users with any roles
If a knowledge base has no user criteria, articles within that KB are available
for read only to
Ans: All Users without roles
In base SN instance, for KB articles these options are visible
Pretest - Stuvia US
, 3
Ans: Can contribute and can read; related lists need to be configured for
Cannot contribute/read
Used to control which users can create, update and read Knowledge
bases/articles
Ans: User criteria records
If using digital signature (docusign), info is stored in HR Task as
Ans: A link to the document in docusign is stored in the task/case under the
activity
How's the e-signature captured in SN?
Ans: as an image
e-signature in base platform
Ans: Not a legally binding document; just acknowledgement
HR Shared Services Activities
Ans:
Some SLA/Metrics used
Ans: Resolution times, first call resolution, create to resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a
case?
Pretest - Stuvia US
ServiceNow HR Certification Exam Prep
Questions with Correct Answers for Specific
Exam Mail
When does a HR Template populates data?
Ans: After the Create a new Case
When is a client role assigned?
Ans: Automatically when an HR Profile is created
When importing a new knowledge article, what date is used?
Ans: No date is asked. Publish and valid dates are there
How many user criteria records can a knowledge base have?
Ans: Unlimited
What options are available in the Guided Setup category view?
Ans: Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View
Ans: Start, skip, mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view?
Ans: Because they require a plugin to be activated
Pretest - Stuvia US
,2
What options are available in the Guided Setup Configuration view?
Ans: Shows lists, forms and properties
How many client roles are in the base instance?
Ans: Ten (five for core and five for service portal)
How many condition client role rules are in the base instance?
Ans: Five
How many client roles groups are in the base instance?
Ans: Two: HR Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role?
Ans: Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write
Ans: all users with any roles
If a knowledge base has no user criteria, articles within that KB are available
for read only to
Ans: All Users without roles
In base SN instance, for KB articles these options are visible
Pretest - Stuvia US
, 3
Ans: Can contribute and can read; related lists need to be configured for
Cannot contribute/read
Used to control which users can create, update and read Knowledge
bases/articles
Ans: User criteria records
If using digital signature (docusign), info is stored in HR Task as
Ans: A link to the document in docusign is stored in the task/case under the
activity
How's the e-signature captured in SN?
Ans: as an image
e-signature in base platform
Ans: Not a legally binding document; just acknowledgement
HR Shared Services Activities
Ans:
Some SLA/Metrics used
Ans: Resolution times, first call resolution, create to resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a
case?
Pretest - Stuvia US
