WGU D072 Fundamentals for Success In Business Exam With 100% Correct Answers

WGU D072 Fundamentals for Success In
Business Exam With 100% Correct
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Ability - CORRECT ANSWER-Possession of the means to do something
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Active Listening - CORRECT ANSWER-Giving the sender full, undisrupted attention
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with the intention of fully receiving his or her message
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Aggressive Communicator - CORRECT ANSWER-Forceful communication style often Il` Il` Il` Il`

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carried out in a loud and hostile manner
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Assertive communicator - CORRECT ANSWER-Productive communication style used Il` Il` Il` Il` Il` Il` Il` Il`

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by those who express their ideas while listening attentively to others
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Attraction-Selection-Attrition (A-S-A) - CORRECT ANSWER-A theory holding that (1) Il` Il` Il` Il` Il` Il` Il` Il`




Individuals are attracted to organization whose members are similar to themselves in
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terms of personality, values, interests and other attribute; (2) organizations are more likely
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to select those who possess knowledge, skills, and abilities similar to the ones their
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existing members possess; and (3) over time, those who do not fit in well are more likely to
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leave
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Attrition - CORRECT ANSWER-The unpredictable and uncontrollable but normal
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reduction of work force due to resignations, retirement, sickness, or death
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Autocratic Style - CORRECT ANSWER-Leadership style that keeps close control over Il` Il` Il` Il` Il` Il`

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subordinates and does not seek much input from others
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Barrier to Effective Communication - CORRECT ANSWER-Factor that prevents the
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receiver from receiving and understanding the message accurately
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Behavioral Event Interviews - CORRECT ANSWER-Guided interview questions where Il` Il` Il` Il` Il` Il` Il` Il`




individuals describe their thoughts and feelings during specific situations and a coach
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helps establish a development plan
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Channel - CORRECT ANSWER-Means of passing information from sender to recipient,
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such as via face-to-face meeting or telephone calls
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Code of Ethics - CORRECT ANSWER-Guide that publicly sets out an organization's key
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values and ethical obligations Il` Il` Il`




Coercive power - CORRECT ANSWER-Ability to take something away or punish Il` Il` Il` Il`

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someone for noncompliance
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Communication - CORRECT ANSWER-Sharing understanding and meanings via oral, Il` Il` Il` Il` Il` Il` Il` Il` Il`

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nonverbal, and written forms
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Communication Style - CORRECT ANSWER-Dominant way in which an individual Il` Il` Il` Il`

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interacts and exchanges information with others
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Consideration - CORRECT ANSWER-The relationship oriented between behaviors of a
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leader

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Corporate Culture - CORRECT ANSWER-The attitudes, values, and standards of Il` Il` Il` Il` Il` Il`

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behavior that distinguishes one organization form another
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Corporate Social Responsibility (CSR) - CORRECT ANSWER-Philosophy in which a Il` Il` Il` Il` Il` Il` Il` Il` Il`




company voluntarily engages in actions that benefit society, be it economically, socially,
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politically, or environmentally
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Cultutal Diversity - CORRECT ANSWER-The existence of a variety of cultural or ethnic
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groups within a workplace
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CVF Model - CORRECT ANSWER-Framework for assessing organizational culture and
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organizational dynamics
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Design Thinking - CORRECT ANSWER-A method of problem-solving strategy wherein the
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data collected are expressed visually in order to create new strategies, ways, and methods
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to solve problems, create opportunities or strengthen weaknesses
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Effective Communication - CORRECT ANSWER-When information transmitted is Il` Il` Il` Il` Il` Il`

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interpreted by the receiver in the way it was intended by the sender
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Emotional Intelligence - CORRECT ANSWER-The capacity to be aware of controls and Il` Il` Il` Il` Il` Il` Il` Il` Il` Il` Il` Il`

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express one's emotions, and to handle interpersonal relationships judiciously and
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empathetically
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Emotional Quotient (EQ) - CORRECT ANSWER-The level of a person's emotional Il` Il` Il` Il` Il` Il` Il` Il` Il` Il` Il`

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intelligence, often as represented by a score in a standardized test
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Empathy - CORRECT ANSWER-Being attuned and sensitive to the emotional state of
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others
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Employee-Member-Centered Behaviors - CORRECT ANSWER-Behaviors that focus on Il`
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supporting employees
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Ethics - CORRECT ANSWER-Principles that serve as a guide about how to behave
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Expert Power - CORRECT ANSWER-Power based on knowledge and special skill or
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experience
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Formal Leaders - CORRECT ANSWER-A person who is officially designated as the
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leader of a group
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Greenwashing - CORRECT ANSWER-When organizations carry about CSR missions Il` Il` Il` Il` Il` Il` Il` Il` Il`




in an inauthentic way, using them to increase publicity rather than to spur real change
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Idealized influence - CORRECT ANSWER-Form of transformational leadership in which Il` Il` Il` Il` Il` Il` Il` Il` Il` Il`

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a leader models behaviors and attitudes that subordinates choose to emulate
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Illegal-Ethical - CORRECT ANSWER-Dilemma in which the ethical choice would be in Il` Il` Il`

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violation of established laws
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Individual Contributor - CORRECT ANSWER-Someone who uses their personal skills to Il`

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contribute to a team
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Individualized Consideration - CORRECT ANSWER-Form of transformation leadership Il` Il` Il` Il` Il` Il` Il`

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in which a leader takes the time to learn about the talents of each individual and puts
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them to good use
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