CPOA Exam 2025 Questions and
Answers
The Interact Model can be used to diagnose performance gaps stemming from what
four issues? - ANSWER✔✔-Emergent Problems
Willingness
Role Clarity
Ability
According to MBTI personality theory, people who prefer ______________like to take in
information that is real and tangible -They are observant about specifics. -
ANSWER✔✔-Sensing
According to MBTI personality theory, people who prefer________________
decision making like to consider what is important to them and others
involved.
, [They mentally place themselves in to the situation to identify with everyone so they
can make decisions based on their values about honoring people.] - ANSWER✔✔-
Feeling
When a group has agreed on a consensus and has clear roles and responsibilities what
stage are they in? - ANSWER✔✔-Norming
What kind of listening refers to listening that is focused on the facts and not influenced
by personal feelings, interpretations, and biases? - ANSWER✔✔-Objective
According to the Interact Model, what are the 4 questions we must ask up front? -
ANSWER✔✔-Is it preventing you from doing your job
Is it preventing others from doing their job
Is it a violation of unit or CG policy
Is it having a negative impact on the job
According to MBTI personality theory, people who prefer ____________direct their
energy and attention inward and receive energy from reflecting on/ their thoughts,
memories and feelings. - ANSWER✔✔-Introversion
____________motivation comes from outside an individual. The motivating factors are
external rewards such as money or grades. - ANSWER✔✔-Extrinsic
What does DMAIC stand for? - ANSWER✔✔-Define
Answers
The Interact Model can be used to diagnose performance gaps stemming from what
four issues? - ANSWER✔✔-Emergent Problems
Willingness
Role Clarity
Ability
According to MBTI personality theory, people who prefer ______________like to take in
information that is real and tangible -They are observant about specifics. -
ANSWER✔✔-Sensing
According to MBTI personality theory, people who prefer________________
decision making like to consider what is important to them and others
involved.
, [They mentally place themselves in to the situation to identify with everyone so they
can make decisions based on their values about honoring people.] - ANSWER✔✔-
Feeling
When a group has agreed on a consensus and has clear roles and responsibilities what
stage are they in? - ANSWER✔✔-Norming
What kind of listening refers to listening that is focused on the facts and not influenced
by personal feelings, interpretations, and biases? - ANSWER✔✔-Objective
According to the Interact Model, what are the 4 questions we must ask up front? -
ANSWER✔✔-Is it preventing you from doing your job
Is it preventing others from doing their job
Is it a violation of unit or CG policy
Is it having a negative impact on the job
According to MBTI personality theory, people who prefer ____________direct their
energy and attention inward and receive energy from reflecting on/ their thoughts,
memories and feelings. - ANSWER✔✔-Introversion
____________motivation comes from outside an individual. The motivating factors are
external rewards such as money or grades. - ANSWER✔✔-Extrinsic
What does DMAIC stand for? - ANSWER✔✔-Define
