UX DESIGN INSTITUTE -
PROFESSIONAL DIPLOMA FINAL EXAM
QUESTIONS AND 100% VERIFIED
ANSWERS (2024/25) / GRADED A+ /
GUARANTEED PASS!!
2 main types of flow for mobile
- answers-1. linear sequence: natural/logical, has dependencies (step-by-step),
commonplace transactions
2. hub-and-spoke flow: best to use when sequence is not natural, minimal
dependencies, more involved transactions --> users can travel b/w parts of flow without
having to undo everything
2 responsibilities of an experience designer
- answers-1. product integrity; they represent the user AND the integrity of the product
itself
2. product desirability
3 key ingredients of a successful product
- answers-1. viability (business) - product has to make or save money for the business
2. feasibility (technology) - product has to be buildable at a viable price
3. desirability (customer) - product has to be solving a problem to make a customer
want to use it
3 statistics about mobile apps
- answers-- 25% of users will delete an app after first open
- 45% of time spent on mobile device occurs in one app
- 85% of time spent on mobile occurs in the top 5 used apps (WhatsApp, Facebook,
Instagram, Twitter, Messenger)
3 types of design that go into high quality products
- answers-- functional design
- aesthetic design
- experience design
benefits of card sorting
- answers-- understand mental models and vocabulary/language preferred by users
- gives designers confidence
,benefits of usability testing
- answers-- presents user's experience and product from user's perspective
- unites stakeholders behind common cause
- challenges/validates assumptions about product
-produces variety of user data to learn about goals/behaviors/context
- helps build consensus
- cost effective
concept: "interaction is similar to sentence structure"
- answers-interaction = intent + action + result
- intent to do something
- action to make it happen
- result is either successful or unsuccessful
concept: 3 golden questions to ask in usability testing
- answers-1. why did you visit our product/app/website today?
2. were you able to complete your task today?
3. what would you change about our website? what improvements would you make?
concept: Alan Cooper heuristics- "Software should be polite"
- answers-1. software should be interested in me
2. should be forthcoming w/ info
3. should be self-confident
4. should have common sense
concept: alignment
- answers-- aligned objects are more orderly and are easier to comprehend
- benefits: makes interface more perceivable, leads users through an interface, helps
prevent errors
concept: anatomy of an interaction
- answers-intent --> controls --> action --> rules --> feedback --> result
concept: annotations
- answers-- user call-out boxes next to screens to note specifics for how elements
interact w/ users
- use component libraries to help define interactions and components
concept: chunking
- answers-- technique to help process data faster and remember easier
- benefits: assists short-term memory, scannability, and comprehension
concept: content vs. navigation
- answers-"people don't come to an app for navigation"
- always prioritize showing users content first over navigation
, -nav should be accessible but secondary
concept: danger of features
- answers-- features involve trade-offs --> each new feature crowds an existing one;
adds too much complexity and cost (time & money)
concept: fidelity
- answers-- fidelity: how closely prototype replicates the end-state of product
- high, medium, and low fidelity choice depends on resources/skills, time and money,
audience it'll be shared with, and what needs testing
concept: Fitt's Law
- answers-- states that it's faster to hit larger targets that are closer to you than small
targets further away
- use as primary call to action
- ex. large button near thumb placement vs. small button in top left corner
Concept: general rules of thumb for interviews
- answers-DON'T
- talk about your product/idea
- talk about hypothetical scenarios and what they might do in the future
- talk a lot
DO
- ask about their life
- ask about specific things they did in the past
- listen
concept: Golden Thread
- answers-set of concepts/ideas that articulate UX design process;
1. UX design is a problem solving discipline
2. UX is a process
3. UX is a research-based discipline
4. Qualitative research is more insightful than quantitative
5. Flow is important to creating a pleasant experience
6. UX is a tool for minimizing risk of wasting time/money and of building poor quality
product
concept: Hick's Law
- answers-- suggests that time it takes to make a decision depends on the number of
options presented --> more options means longer time to decide what to do
concept: how does "rules for rules" benefit users and the production team?
- answers-- benefits for users: must be easy to understand, learn, and facilitate the
overall flow
PROFESSIONAL DIPLOMA FINAL EXAM
QUESTIONS AND 100% VERIFIED
ANSWERS (2024/25) / GRADED A+ /
GUARANTEED PASS!!
2 main types of flow for mobile
- answers-1. linear sequence: natural/logical, has dependencies (step-by-step),
commonplace transactions
2. hub-and-spoke flow: best to use when sequence is not natural, minimal
dependencies, more involved transactions --> users can travel b/w parts of flow without
having to undo everything
2 responsibilities of an experience designer
- answers-1. product integrity; they represent the user AND the integrity of the product
itself
2. product desirability
3 key ingredients of a successful product
- answers-1. viability (business) - product has to make or save money for the business
2. feasibility (technology) - product has to be buildable at a viable price
3. desirability (customer) - product has to be solving a problem to make a customer
want to use it
3 statistics about mobile apps
- answers-- 25% of users will delete an app after first open
- 45% of time spent on mobile device occurs in one app
- 85% of time spent on mobile occurs in the top 5 used apps (WhatsApp, Facebook,
Instagram, Twitter, Messenger)
3 types of design that go into high quality products
- answers-- functional design
- aesthetic design
- experience design
benefits of card sorting
- answers-- understand mental models and vocabulary/language preferred by users
- gives designers confidence
,benefits of usability testing
- answers-- presents user's experience and product from user's perspective
- unites stakeholders behind common cause
- challenges/validates assumptions about product
-produces variety of user data to learn about goals/behaviors/context
- helps build consensus
- cost effective
concept: "interaction is similar to sentence structure"
- answers-interaction = intent + action + result
- intent to do something
- action to make it happen
- result is either successful or unsuccessful
concept: 3 golden questions to ask in usability testing
- answers-1. why did you visit our product/app/website today?
2. were you able to complete your task today?
3. what would you change about our website? what improvements would you make?
concept: Alan Cooper heuristics- "Software should be polite"
- answers-1. software should be interested in me
2. should be forthcoming w/ info
3. should be self-confident
4. should have common sense
concept: alignment
- answers-- aligned objects are more orderly and are easier to comprehend
- benefits: makes interface more perceivable, leads users through an interface, helps
prevent errors
concept: anatomy of an interaction
- answers-intent --> controls --> action --> rules --> feedback --> result
concept: annotations
- answers-- user call-out boxes next to screens to note specifics for how elements
interact w/ users
- use component libraries to help define interactions and components
concept: chunking
- answers-- technique to help process data faster and remember easier
- benefits: assists short-term memory, scannability, and comprehension
concept: content vs. navigation
- answers-"people don't come to an app for navigation"
- always prioritize showing users content first over navigation
, -nav should be accessible but secondary
concept: danger of features
- answers-- features involve trade-offs --> each new feature crowds an existing one;
adds too much complexity and cost (time & money)
concept: fidelity
- answers-- fidelity: how closely prototype replicates the end-state of product
- high, medium, and low fidelity choice depends on resources/skills, time and money,
audience it'll be shared with, and what needs testing
concept: Fitt's Law
- answers-- states that it's faster to hit larger targets that are closer to you than small
targets further away
- use as primary call to action
- ex. large button near thumb placement vs. small button in top left corner
Concept: general rules of thumb for interviews
- answers-DON'T
- talk about your product/idea
- talk about hypothetical scenarios and what they might do in the future
- talk a lot
DO
- ask about their life
- ask about specific things they did in the past
- listen
concept: Golden Thread
- answers-set of concepts/ideas that articulate UX design process;
1. UX design is a problem solving discipline
2. UX is a process
3. UX is a research-based discipline
4. Qualitative research is more insightful than quantitative
5. Flow is important to creating a pleasant experience
6. UX is a tool for minimizing risk of wasting time/money and of building poor quality
product
concept: Hick's Law
- answers-- suggests that time it takes to make a decision depends on the number of
options presented --> more options means longer time to decide what to do
concept: how does "rules for rules" benefit users and the production team?
- answers-- benefits for users: must be easy to understand, learn, and facilitate the
overall flow
