TAP (TRAVEL AGENT PROFICIENCY
TEST)
ASTA (American Society of Travel Agents) - Correct Answers -trade association that
lobbies governments on behalf of travel professionals
consortium - Correct Answers -
ASTA (American Society of Travel Agents) - Correct Answers -trade association that
lobbies governments on behalf of travel professionals
consortium - Correct Answers -network of independly owned agencies, works with
member agencies, has preferred relationships with suppliers
VFR - Correct Answers -travel Travel to visit friends or relatives.
VIA Rail - Correct Answers -Canada's passenger train network.
walking the guest - Correct Answers -Practice whereby a hotel substitutes nearby
accommodations of equal or better quality when it has no rooms available for a
confirmed guest.
windjammer - Correct Answers -A large sailing ship with multiple sails.
Worldspan - Correct Answers -One of the four major global distribution systems.
World Health Organization (WHO) - Correct Answers -Provides information about
vaccinations needed and health risks abroad.
AAA American Automobile Association - Correct Answers -A motor club that offers
members a variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - Correct Answers -training program and designation
offered by Cruise Lines International Association.
accountable document - Correct Answers -A standardized, numbered form issued by
ARC that the travel agency must account for.
,Acela Express - Correct Answers -Amtrak's high-speed train serving the Northeast
corridor of the United States.
ADA - Correct Answers -Americans with Disabilities Act.
additional liability insurance (ALI) - Correct Answers -Extra coverage for injury, death, or
other liability to a third party, beyond both what state law mandates that car rental
companies include in the cost of the rental and what the renter's own insurance might
cover.
adjoining rooms - Correct Answers -Rooms next to each other with separate entrances
and no way to go from one room to the other.
affinity group - Correct Answers -A club, team, or other membership organization of
people who share a particular interest or characteristic (such as age or ethnic
background).
aft - Correct Answers -Toward the rear of a ship.
AH&LA - Correct Answers -American Hotel and Lodging Association.
Airline Deregulation Act - Correct Answers -The U.S. law that ended the government's
economic control of the airlines; enacted in 1978.
Airline Passengers with Disabilities Bill of Rights - Correct Answers -The U.S. law
directing the Federal Aviation Administration to create a bill of rights, protecting the
rights of passengers with disabilities to fly free of discrimination.
Airlines Reporting Corporation (ARC) - Correct Answers -The group owned by major
U.S. airlines, regulating the sale and distribution of airline tickets. It accredits agencies
that sell airline tickets; supplies documents used in selling airline tickets, rail
transportation, and related services; and provides a central sales-processing system.
DOES NOT DEVELOP POLICIES TO ensure safety of US Transportation
American Plan - Correct Answers -the nightly rate quoted by a hotel or resort includes
three meals a day, (full board)
Amtrack Trains - Correct Answers -Acela Express, Pacific Surfliner, Casccades
Bareboat Charter - Correct Answers -yacht w/out professional crew
Bermuda Plan - Correct Answers -full breakfast
Bow & Stern - Correct Answers -front and back of ship
, Code Sharing - Correct Answers -SkyTem, StarAlliance, Oncworld, Airtran, Hawaiian,
Midwest...
Commodity - Correct Answers -something that varies little and has the same value
everywhere
Continental Plan - Correct Answers -a variety of bread, cereals, pastries, fruits, meats,
cheeses, and beverages
Corporte Travel Counselors - Correct Answers -Troubleshoot, book air & hotesl,
communicate with DMCs
Demographic - Correct Answers -age, location,
Direct or Through Flight - Correct Answers -is NOT a non-stop flight. Flight # doesn't
change, but may have a stop
DMC - Correct Answers -Deestination Management Company
European Plan (EP) - Correct Answers -no meals included
Four P's marketing - Correct Answers -Product, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - Correct Answers -protects citizens and
residents of EU; applies to anyone in world who collects personal data about EU
residents; immposes findes and penalties for noncompliance
GDS - Correct Answers -Global Distribution System
Leeward and windward - Correct Answers -A windward vessel refers to one that is
upwind of another vessel; a leeward vessel is downwind
Leisure consultants - Correct Answers -responsible for verifying or providing information
on the travel documentation necessary for entering into a country. (e.g. visas and
passports).
NON-Verbal Communicaiton - Correct Answers -Posture, Facial expression, Tone of
voice
Open-Ended Question - Correct Answers -invites answers that include whatever facts,
opinions, or feelings client thinks are relevant
OTA - Correct Answers -Online Travel Agency
Passport Valid for - Correct Answers -3-9 months to enter foreign country
TEST)
ASTA (American Society of Travel Agents) - Correct Answers -trade association that
lobbies governments on behalf of travel professionals
consortium - Correct Answers -
ASTA (American Society of Travel Agents) - Correct Answers -trade association that
lobbies governments on behalf of travel professionals
consortium - Correct Answers -network of independly owned agencies, works with
member agencies, has preferred relationships with suppliers
VFR - Correct Answers -travel Travel to visit friends or relatives.
VIA Rail - Correct Answers -Canada's passenger train network.
walking the guest - Correct Answers -Practice whereby a hotel substitutes nearby
accommodations of equal or better quality when it has no rooms available for a
confirmed guest.
windjammer - Correct Answers -A large sailing ship with multiple sails.
Worldspan - Correct Answers -One of the four major global distribution systems.
World Health Organization (WHO) - Correct Answers -Provides information about
vaccinations needed and health risks abroad.
AAA American Automobile Association - Correct Answers -A motor club that offers
members a variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - Correct Answers -training program and designation
offered by Cruise Lines International Association.
accountable document - Correct Answers -A standardized, numbered form issued by
ARC that the travel agency must account for.
,Acela Express - Correct Answers -Amtrak's high-speed train serving the Northeast
corridor of the United States.
ADA - Correct Answers -Americans with Disabilities Act.
additional liability insurance (ALI) - Correct Answers -Extra coverage for injury, death, or
other liability to a third party, beyond both what state law mandates that car rental
companies include in the cost of the rental and what the renter's own insurance might
cover.
adjoining rooms - Correct Answers -Rooms next to each other with separate entrances
and no way to go from one room to the other.
affinity group - Correct Answers -A club, team, or other membership organization of
people who share a particular interest or characteristic (such as age or ethnic
background).
aft - Correct Answers -Toward the rear of a ship.
AH&LA - Correct Answers -American Hotel and Lodging Association.
Airline Deregulation Act - Correct Answers -The U.S. law that ended the government's
economic control of the airlines; enacted in 1978.
Airline Passengers with Disabilities Bill of Rights - Correct Answers -The U.S. law
directing the Federal Aviation Administration to create a bill of rights, protecting the
rights of passengers with disabilities to fly free of discrimination.
Airlines Reporting Corporation (ARC) - Correct Answers -The group owned by major
U.S. airlines, regulating the sale and distribution of airline tickets. It accredits agencies
that sell airline tickets; supplies documents used in selling airline tickets, rail
transportation, and related services; and provides a central sales-processing system.
DOES NOT DEVELOP POLICIES TO ensure safety of US Transportation
American Plan - Correct Answers -the nightly rate quoted by a hotel or resort includes
three meals a day, (full board)
Amtrack Trains - Correct Answers -Acela Express, Pacific Surfliner, Casccades
Bareboat Charter - Correct Answers -yacht w/out professional crew
Bermuda Plan - Correct Answers -full breakfast
Bow & Stern - Correct Answers -front and back of ship
, Code Sharing - Correct Answers -SkyTem, StarAlliance, Oncworld, Airtran, Hawaiian,
Midwest...
Commodity - Correct Answers -something that varies little and has the same value
everywhere
Continental Plan - Correct Answers -a variety of bread, cereals, pastries, fruits, meats,
cheeses, and beverages
Corporte Travel Counselors - Correct Answers -Troubleshoot, book air & hotesl,
communicate with DMCs
Demographic - Correct Answers -age, location,
Direct or Through Flight - Correct Answers -is NOT a non-stop flight. Flight # doesn't
change, but may have a stop
DMC - Correct Answers -Deestination Management Company
European Plan (EP) - Correct Answers -no meals included
Four P's marketing - Correct Answers -Product, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - Correct Answers -protects citizens and
residents of EU; applies to anyone in world who collects personal data about EU
residents; immposes findes and penalties for noncompliance
GDS - Correct Answers -Global Distribution System
Leeward and windward - Correct Answers -A windward vessel refers to one that is
upwind of another vessel; a leeward vessel is downwind
Leisure consultants - Correct Answers -responsible for verifying or providing information
on the travel documentation necessary for entering into a country. (e.g. visas and
passports).
NON-Verbal Communicaiton - Correct Answers -Posture, Facial expression, Tone of
voice
Open-Ended Question - Correct Answers -invites answers that include whatever facts,
opinions, or feelings client thinks are relevant
OTA - Correct Answers -Online Travel Agency
Passport Valid for - Correct Answers -3-9 months to enter foreign country
