,TEST BANK FOR INTERPERSONAL RELATIONSHIPS (PROFESSIONAL COMMUNICATION SKILLS FOR NURSES) 9TH
EDITION BY ELIZABETH C. ARNOLD; KATHLEEN UNDERMAN BOGGS
Effective communication with clients, families, and professional colleagues starts here! With Interpersonal
Relationships: Professional Communication Skills for Nurses, 9th Edition, you‘ll see how good
communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you
can enhance the nurse-client relationship through proven communication strategies as well as principles
drawn from nursing, psychology, and related theoretical frameworks. And you‘ll see how to apply theory
to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time
winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary
communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen
Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop
effective communication skills!
Table of contents
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication
Skills
1. Theory-Based Perspectives and Contemporary Dynamics
2. Professional Guides for Nursing Communication
3. Clinical Judgment and Ethical Decision Making
4. Clarity and Safety in Communication
PART II: Essential Communication Skills
5. Developing Therapeutic Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Therapeutic Communication in Groups
PART III: Therapeutic Interpersonal Relationship Skills
,9. Self-Concept in Professional Interpersonal Relationships
10. Developing Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
13. Resolving Conflicts Between Nurse and Client
PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of
Disease Among Diverse Populations
14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease
15. Health Teaching and Coaching
16. Empowerment-Oriented Communication Strategies to Reduce Stress
PART V: Accommodating Clients with Special Communication Needs
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Crisis
21. Communicating with Clients and Families at End of Life
PART VI: Collaborative and Professional Communication
22. Role Relationships and Interpersonal Communication
23. Communicating with Other Health Professionals
24. Communicating for Continuity of Care
25. Documentation in an Electronic Era
26. Communication at the Point of Care: Application of e-Health Technologies
, Chapter 1: Theory Based Perspectives and Contemporary Dynamics
Arnold: Interpersonal Relationships, 9th Edition
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of the
following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care of
the sick.
c. nursing was later practiced in the home by female caregivers with no formal
education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale‘s Notes on Nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession‘s first nurse researcher, who served as an early advocate for high-quality
care and used statistical data to document the need for handwashing in preventing infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale‘s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession‘s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
a. undergraduate level.
b. graduate level.
EDITION BY ELIZABETH C. ARNOLD; KATHLEEN UNDERMAN BOGGS
Effective communication with clients, families, and professional colleagues starts here! With Interpersonal
Relationships: Professional Communication Skills for Nurses, 9th Edition, you‘ll see how good
communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you
can enhance the nurse-client relationship through proven communication strategies as well as principles
drawn from nursing, psychology, and related theoretical frameworks. And you‘ll see how to apply theory
to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time
winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary
communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen
Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop
effective communication skills!
Table of contents
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication
Skills
1. Theory-Based Perspectives and Contemporary Dynamics
2. Professional Guides for Nursing Communication
3. Clinical Judgment and Ethical Decision Making
4. Clarity and Safety in Communication
PART II: Essential Communication Skills
5. Developing Therapeutic Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication
8. Therapeutic Communication in Groups
PART III: Therapeutic Interpersonal Relationship Skills
,9. Self-Concept in Professional Interpersonal Relationships
10. Developing Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating with Families
13. Resolving Conflicts Between Nurse and Client
PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of
Disease Among Diverse Populations
14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease
15. Health Teaching and Coaching
16. Empowerment-Oriented Communication Strategies to Reduce Stress
PART V: Accommodating Clients with Special Communication Needs
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Crisis
21. Communicating with Clients and Families at End of Life
PART VI: Collaborative and Professional Communication
22. Role Relationships and Interpersonal Communication
23. Communicating with Other Health Professionals
24. Communicating for Continuity of Care
25. Documentation in an Electronic Era
26. Communication at the Point of Care: Application of e-Health Technologies
, Chapter 1: Theory Based Perspectives and Contemporary Dynamics
Arnold: Interpersonal Relationships, 9th Edition
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of the
following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care of
the sick.
c. nursing was later practiced in the home by female caregivers with no formal
education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale‘s Notes on Nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession‘s first nurse researcher, who served as an early advocate for high-quality
care and used statistical data to document the need for handwashing in preventing infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale‘s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession‘s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
a. undergraduate level.
b. graduate level.
