ATI proctored leadership exam A nurse manager is reviewing the stages of conflict resolution with the nursing staff. The nurse manager should instruct the staff to expect the stages of the conflict to occur in what order? (Order the steps of the proce

ATI proctored leadership exam A nurse manager is reviewing the stages of conflict resolution with the nursing staff. The nurse manager should instruct the staff to expect the stages of the conflict to occur in what order? (Order the steps of the process by placing the letters in the correct sequence.) 1. The conflict process is latent conflict, which involves awareness of potential situations that can create conflict. 2. Conflict aftermath, where those involved recognize the positive and negative outcomes in how the situation was managed. 3. Felt conflict, where those affected become personally involved. 4. Manifest conflict, where those involved begin to take action 5. Perceived conflict, where those affected are discussing the situation, but in an impersonal manner. - CORRRECT ANSWERS 1. The conflict process is latent conflict, which involves awareness of potential situations that can create conflict. 2. Perceived conflict, where those affected are discussing the situation, but in an impersonal manner. 3. Felt conflict, where those affected become personally involved. 4. Manifest conflict, where those involved begin to take action 5. conflict aftermath, where those involved recognize the positive and negative outcomes in how the situation was managed. Management - CORRRECT ANSWERS Process of planning, organizing, directing, and coordinating the work within an organization Leadership - CORRRECT ANSWERS Ability to inspire others to achieve a desired outcome Authoritative leadership - CORRRECT ANSWERS makes decisions for the group motivates by coercion Good for crisis situations and bureaucratic settings effective for employees with little or no formal education Democratic leadership - CORRRECT ANSWERS Includes the group motivates by supporting staff achievements good when cooperation and collaboration are necessary Laissez-faire - CORRRECT ANSWERS Makes very few decisions effective with professional employees Contemporary leadership theory - CORRRECT ANSWERS supports the belief that leaders can develop the necessary skills Transformational leaders - CORRRECT ANSWERS empowers followers to assume responsibility for a communal vision and personal development is a secondary outcome Transactional leaders - CORRRECT ANSWERS focus on immediate problems, maintaining status Quo and using rewards to motivate followers Emotional intelligence - CORRRECT ANSWERS ability of an individual to perceive and manage the emotions of self and others 5 management functions - CORRRECT ANSWERS Planning Organizing staffing directing Controlling clinical reasoning - CORRRECT ANSWERS mental process used when analyzing the elements of a clinical situation and using analysis to make a decision prioritization - CORRRECT ANSWERS Systemic before local Acute before chronic actual before potential Maslows heirarchy - CORRRECT ANSWERS Self actualization self esteem love and belonging safety and security physiological Priority interventions - CORRRECT ANSWERS Airway Breathing Circulation Disability Exposure Assigning - CORRRECT ANSWERS process of transferring the authority, accountability, and responsibility of a client care to another member of the health care team Delegating - CORRRECT ANSWERS process of transferring of authority and responsibility ti another team member to complete a task Supervising - CORRRECT ANSWERS process of directing, monitoring, and evaluating the performance of tasks by another member of health care 5 rights of delegation - CORRRECT ANSWERS Right task Right circumstance Right person Right direction and communication Right supervision and evaluation Socialization - CORRRECT ANSWERS person learns a new role and the values and culture of the group within which that role is implemented Novice nurse - CORRRECT ANSWERS students or newly licensed nurse with minimal clinical experience theoretical perspective Advance beginner - CORRRECT ANSWERS Most new nurses practice independently can make some clinical judgements Competent nurse - CORRRECT ANSWERS 2-3 years increasing levels of skills and proficiency ability to organize and plan care using abstract and analytical thinking anticipate long term outcomes proficient nurse - CORRRECT ANSWERS significant amount of experience conceptualizes situations more holistically recognize and respond to unexpected changes Expert nurse - CORRRECT ANSWERS view situations holistically and process information efficiently do not need to rely on rules to comprehend a situation and take action Quality improvement - CORRRECT ANSWERS process used to identify and resolve performance deficiencies Audits - CORRRECT ANSWERS produce valuable quantitative data Structure audits - CORRRECT ANSWERS evaluate the influence of elements that exists separate from or outside of the client staff interaction Process audits - CORRRECT ANSWERS review how care was provided and assume a relationship exists between nurses and the quality care provided Outcome audits - CORRRECT ANSWERS determine what results occurred as a result of nursing care provided Nursing sensitive audits - CORRRECT ANSWERS directly affected by nursing care Retrospective audits - CORRRECT ANSWERS after the client receives the care Concurrent audits - CORRRECT ANSWERS while the client is receiving care prospective audits - CORRRECT ANSWERS how future client care will be affected Performance appraisal - CORRRECT ANSWERS process by which a supervisor evaluates an employees performance in relation to the job description for that employees position done at regular intervals Interpersonal conflict - CORRRECT ANSWERS occurs within a person and can involve internal struggle Ex. nurse wants to move up in career ladder but finds time with family is compromised interpersonal conflict - CORRRECT ANSWERS between 2 or more people with differing values, goals, or beliefs; bullying Ex. new nurse is given a heavier assignment than others and is denied any help intergroup conflict - CORRRECT ANSWERS between 2 or more groups Ex. confusion as to if it is the units responsibility or dietary to pass meal trays latent conflict - CORRRECT ANSWERS conflict has yet to develop but factors are present perceived conflict - CORRRECT ANSWERS problem is present although an actual conflict might not exist Ex. nurse thinks manager is unfair with scheduling although its just the manager didnt understand what the nurse wanted Felt conflict - CORRRECT ANSWERS feel an emotional response to the conflict manifest conflict - CORRRECT ANSWERS parties involved are aware of conflict and action is taken conflict aftermath - CORRRECT ANSWERS completion of the conflict process steps to problem solving - CORRRECT ANSWERS Identify the problem discuss possible solutions analyze identified solutions select a solution implement selected solution evaluate the solutions ability to resolve the original problem negotiation - CORRRECT ANSWERS resolve ongoing conflict agree on steps to take bargain to protect individual or collective interests pursue outcomes that benefit mutual interests