D545 (WGU) EXAM STUDY GUIDE
External Environment - Answers :Outside influences like competitors and legal, political,
sociocultural, economic, and technological factors such as state and federal laws and
issues affecting population health, wellness, and safety, and the presence or absence of
public or private insurance coverage
Internal Environment - Answers :Factors within the organization (employees, patients,
protocols)
Technology - Answers :The application of scientific knowledge and tools to improve
healthcare delivery and patient outcomes
What is Systems Theory? - Answers :A theoretical framework that views organizations
as interconnected systems.
How does Systems Theory perceive organizations? - Answers :As interconnected
systems, with each part affecting and being affected by the others.
Open Systems Model (OSM) - Answers :Views patient care as a system involving
various interactions (inputs, throughputs, and outputs) among patients, healthcare
providers, and the environment
Value based Care - Answers :Healthcare delivery model where providers, including
hospitals and physicians, are paid based on patient health outcomes
Patient Centered Care - Answers :Healthcare approach that emphasizes the active
involvement of patients and their families in the management of their own health
Strategic Management - Answers :The process of formulating, implementing, and
evaluating decisions and actions that enable an organization to achieve its objectives
Strategy - Answers :Establishes the direction the organization should take to achieve its
mission and vision
Rational Goal Model (RGM) - Answers :A management theory that focuses on an
organization's ability to achieve its goals effectively
Human Realtions Model (HRM) - Answers :Focuses on employees and stresses
participation, openness, commitment, and morale
Internal Process Model (IPM) - Answers :Based on harmony and efficiency within the
internal environment and emphasizes the processes of accountability, measuring,
documenting, and recordkeeping
External Environment - Answers :Outside influences like competitors and legal, political,
sociocultural, economic, and technological factors such as state and federal laws and
issues affecting population health, wellness, and safety, and the presence or absence of
public or private insurance coverage
Internal Environment - Answers :Factors within the organization (employees, patients,
protocols)
Technology - Answers :The application of scientific knowledge and tools to improve
healthcare delivery and patient outcomes
What is Systems Theory? - Answers :A theoretical framework that views organizations
as interconnected systems.
How does Systems Theory perceive organizations? - Answers :As interconnected
systems, with each part affecting and being affected by the others.
Open Systems Model (OSM) - Answers :Views patient care as a system involving
various interactions (inputs, throughputs, and outputs) among patients, healthcare
providers, and the environment
Value based Care - Answers :Healthcare delivery model where providers, including
hospitals and physicians, are paid based on patient health outcomes
Patient Centered Care - Answers :Healthcare approach that emphasizes the active
involvement of patients and their families in the management of their own health
Strategic Management - Answers :The process of formulating, implementing, and
evaluating decisions and actions that enable an organization to achieve its objectives
Strategy - Answers :Establishes the direction the organization should take to achieve its
mission and vision
Rational Goal Model (RGM) - Answers :A management theory that focuses on an
organization's ability to achieve its goals effectively
Human Realtions Model (HRM) - Answers :Focuses on employees and stresses
participation, openness, commitment, and morale
Internal Process Model (IPM) - Answers :Based on harmony and efficiency within the
internal environment and emphasizes the processes of accountability, measuring,
documenting, and recordkeeping
