MBA 704 - KUNGU - WEEK 5 -
CHAPTERS 9 & 10 WITH CORRECT
SOLUTIONS
T/F: Individuals, groups, and organizations in interaction are more associated with
conflict, at the individual (intraindividual) level. - ANSWER-True
Prescription for dealing with stress - ANSWER-Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - ANSWER-1. Globalization
and strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - ANSWER-1. Heavy
demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - ANSWER-a compulsive need to work at the expense of everything else in
one's life.
Warnings signs of a workaholic - ANSWER-1. Sending e-mails from home in the
evenings or later
2. Being the last one in the office
3. Having difficulty delegating
4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - ANSWER-Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is
seriously ill, or the boss gives a formal reprimand for poor performance).
Eustress - ANSWER-Positive stress; usually caused by something good
,(for example, a college student makes the dean's list; an attractive, respected
acquaintance asks for a date; an employee is offered a job promotion at another
location).
Hindrance Stressors - ANSWER-1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal
attainment
Hindrance stressors have a ____________ effect on motivation and performance. -
ANSWER-Negative
Challenge stressors - ANSWER-1. high workload
2. time pressure
3. high responsibility
In general, those demands that are viewed as obstacles to be overcome in order to
learn and achieve.
Challenge stressors have a ____________ effect on motivation and performance. -
ANSWER-Positive
Tense Energy - ANSWER-stress-driven state with constant pressure and anxiety
Calm Energy - ANSWER-stress-free "flow" state characterized by low muscle tension,
an alert presence of mind, peaceful body feelings, increased creative intelligence,
physical vitality, and a deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - ANSWER-False
Wellness - ANSWER-a harmonious and productive balance of physical, mental, and
social well-being brought about by the acceptance of one's personal responsibility for
developing and adhering to a health promotion program.
There is a definite relationship between the ___________ and the subsequent health of
the person. - ANSWER-degree of life changes
T/F: Sociological-demographic variables such as race and gender can also become
stressors. - ANSWER-True
Organizational Stressors - ANSWER-Stressors associated with the organization itself.
Macrolevel organizational stressors - ANSWER-administrative policies and strategies,
organizational structure and design, organizational processes, and working conditions.
, Job Stressors related to performance - ANSWER-Stressors negatively related to job
performance
role ambiguity, conflict and overload, job insecurity, work-family conflict, environmental
uncertainty, and situational constraints.
Group Stressors - ANSWER-Interpersonal conflict within the workgroup
Lack of group cohesiveness and lack of social support by one or more members
Bullying - ANSWER-Repeated, health-harming mistreatment that could involve verbal
abuse, threatening, humiliating, or offensive behavior or actions; or work interference.
Stress - ANSWER-an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
3 critical components of stress - ANSWER-1. A reaction to a situation or event, not the
situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really
be said to produce stress.
Job Stress - ANSWER-A condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from their normal
functioning.
What Stress Is Not - ANSWER-1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
Anxiety operates solely in the _________ and _________ sphere - ANSWER-
emotional; psychological
Stress operates in the _________ , _________, and _________ sphere - ANSWER-
emotional; psychological; physiological
Burnout - ANSWER-when the ability to cope with stress begins to let us down
may be the consequence of "losing a sense of the basic purpose and fulfillment of your
work."
"not a problem of the people themselves but of the social environment in which people
work."
CHAPTERS 9 & 10 WITH CORRECT
SOLUTIONS
T/F: Individuals, groups, and organizations in interaction are more associated with
conflict, at the individual (intraindividual) level. - ANSWER-True
Prescription for dealing with stress - ANSWER-Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - ANSWER-1. Globalization
and strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - ANSWER-1. Heavy
demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - ANSWER-a compulsive need to work at the expense of everything else in
one's life.
Warnings signs of a workaholic - ANSWER-1. Sending e-mails from home in the
evenings or later
2. Being the last one in the office
3. Having difficulty delegating
4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - ANSWER-Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is
seriously ill, or the boss gives a formal reprimand for poor performance).
Eustress - ANSWER-Positive stress; usually caused by something good
,(for example, a college student makes the dean's list; an attractive, respected
acquaintance asks for a date; an employee is offered a job promotion at another
location).
Hindrance Stressors - ANSWER-1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal
attainment
Hindrance stressors have a ____________ effect on motivation and performance. -
ANSWER-Negative
Challenge stressors - ANSWER-1. high workload
2. time pressure
3. high responsibility
In general, those demands that are viewed as obstacles to be overcome in order to
learn and achieve.
Challenge stressors have a ____________ effect on motivation and performance. -
ANSWER-Positive
Tense Energy - ANSWER-stress-driven state with constant pressure and anxiety
Calm Energy - ANSWER-stress-free "flow" state characterized by low muscle tension,
an alert presence of mind, peaceful body feelings, increased creative intelligence,
physical vitality, and a deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - ANSWER-False
Wellness - ANSWER-a harmonious and productive balance of physical, mental, and
social well-being brought about by the acceptance of one's personal responsibility for
developing and adhering to a health promotion program.
There is a definite relationship between the ___________ and the subsequent health of
the person. - ANSWER-degree of life changes
T/F: Sociological-demographic variables such as race and gender can also become
stressors. - ANSWER-True
Organizational Stressors - ANSWER-Stressors associated with the organization itself.
Macrolevel organizational stressors - ANSWER-administrative policies and strategies,
organizational structure and design, organizational processes, and working conditions.
, Job Stressors related to performance - ANSWER-Stressors negatively related to job
performance
role ambiguity, conflict and overload, job insecurity, work-family conflict, environmental
uncertainty, and situational constraints.
Group Stressors - ANSWER-Interpersonal conflict within the workgroup
Lack of group cohesiveness and lack of social support by one or more members
Bullying - ANSWER-Repeated, health-harming mistreatment that could involve verbal
abuse, threatening, humiliating, or offensive behavior or actions; or work interference.
Stress - ANSWER-an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
3 critical components of stress - ANSWER-1. A reaction to a situation or event, not the
situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really
be said to produce stress.
Job Stress - ANSWER-A condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from their normal
functioning.
What Stress Is Not - ANSWER-1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
Anxiety operates solely in the _________ and _________ sphere - ANSWER-
emotional; psychological
Stress operates in the _________ , _________, and _________ sphere - ANSWER-
emotional; psychological; physiological
Burnout - ANSWER-when the ability to cope with stress begins to let us down
may be the consequence of "losing a sense of the basic purpose and fulfillment of your
work."
"not a problem of the people themselves but of the social environment in which people
work."
