SCM 413 Questions and Answers 100%
Correct
Which of the following is not one of the 'service outputs' of a supply chain?
Lot size
Waiting time
Price
Spatial convenience Price
In general, studies find that stockouts:
are extremely rare.
average about 8% for retail stores.
are less frequent for items that are being specifically promoted by a retailer.
average about 20% for retail stores. average about 8% for retail stores.
The difference between a 'customer success' focus' and a 'customer satisfaction' focus is that:
customer satisfaction is more difficult to achieve.
customer success deals with expectations of customers, satisfaction deals with their
requirements.
,customer satisfaction deals with expectations, customer success deals with requirements.
there really isn't any difference. customer satisfaction deals with expectations, customer
success deals with requirements.
In terms of a customer accommodation focus, providing perfect orders to a customer would
indicate which level of commitment?
Customer service
Customer satisfaction
Customer success
Customer happiness customer service
Which of the following is a 3M business line?
Health Care
Product Support
Tape and Adhesives
Machine Tools Health Care
Safety stock is used to account for which of the following?
, Demand Uncertainty
Supply Destination
Production Location
Consumer Tastes Demand Uncertainty
What is the purpose of the EOQ formulation?
Determine destinations
Determine lot sizes
Determine mode choice
Determine consumer market determine lot sizes
Safety stock amounts are determined using both manual and what other approach?
Future analysis
Statistical analysis
Long term analysis
Final analysis Statistical analysis
The goal of integrated logistics is to:
Correct
Which of the following is not one of the 'service outputs' of a supply chain?
Lot size
Waiting time
Price
Spatial convenience Price
In general, studies find that stockouts:
are extremely rare.
average about 8% for retail stores.
are less frequent for items that are being specifically promoted by a retailer.
average about 20% for retail stores. average about 8% for retail stores.
The difference between a 'customer success' focus' and a 'customer satisfaction' focus is that:
customer satisfaction is more difficult to achieve.
customer success deals with expectations of customers, satisfaction deals with their
requirements.
,customer satisfaction deals with expectations, customer success deals with requirements.
there really isn't any difference. customer satisfaction deals with expectations, customer
success deals with requirements.
In terms of a customer accommodation focus, providing perfect orders to a customer would
indicate which level of commitment?
Customer service
Customer satisfaction
Customer success
Customer happiness customer service
Which of the following is a 3M business line?
Health Care
Product Support
Tape and Adhesives
Machine Tools Health Care
Safety stock is used to account for which of the following?
, Demand Uncertainty
Supply Destination
Production Location
Consumer Tastes Demand Uncertainty
What is the purpose of the EOQ formulation?
Determine destinations
Determine lot sizes
Determine mode choice
Determine consumer market determine lot sizes
Safety stock amounts are determined using both manual and what other approach?
Future analysis
Statistical analysis
Long term analysis
Final analysis Statistical analysis
The goal of integrated logistics is to:
