with Complete Solutions
Develop coaching presence ✔️✔️be fully conscious and create a relationship with the client
that's open, flexible, and confident.
-ask questions when I'm unsure
-stay confident when client shows strong emotions
-let the client lead
-love them up
-share bits about me (for rapport)
clear communication plan ✔️✔️have a clear plan on how often and when you can communicate
between sessions
-how can the client contact me inbetween session?
-turnaround time in responding?
-missed sessions, can they reschedule?
-cancellations? how much notice?
-refunds and discounts
-lateness
-payment expectations
-session length
responsibility to the client ✔️✔️explain that it's not my job to save them, fix them, or have all the
answers- that's their responsibility. They have all the answers inside themselves.
Coach's role ✔️✔️My job is to be fully present and judgement free, remind them of positive
things about themselves, ask them specific questions to help keep them on track, "when are
you going to do that? What's your timeline? How much time are you going to spend on that and
when? And check in frequently. Celebrate each success, big or small
, Direct communication ✔️✔️use clear, articulate, direct language when sharing and providing
feedback, reframe statements to help the client see another perspective of something they are
uncertain about, clearly state coaching objectives, purpose of techniques and exercises, use
tone of curiosity and compassion
active listening ✔️✔️-focus on what the client is saying and not saying and what they desire
-summarize, paraphrase, reiterate, mirror back
-encourage, reinforce client's expression of feelings, perceptions, concerns, beliefs
-allow client to vent without judgement
-pay attention to tone of voice, allow for silence in the conversation
ask powerful, high mileage questions ✔️✔️ask questions that reveal information needed to move
towards goals and strengthen relationship with client
-questions that show I understand the client's point of view
-questions that invoke in-depth responses
-action oriented
support self-awareness ✔️✔️- help client discover for themselves new thoughts/perspectives,
emotions
-help client see the different interrelated factors affecting them, help client distinguish between
trivial and significant issues,
ask difficult questions, "I'm not sure how to say this or if it applies to you but..."
goal-setting ✔️✔️-brainstorm with and assist client in defining actions that will help them work
towards their health goals
-suggest points of view that are aligned with client's goals
finding out what motivates ✔️✔️to find out what motivates the client towards their goal ask: