Conflict MNGT Exam Questions
Correctly Answered.
The first step to resolving conflict is to - CORRECT ANSWER identify problem ownership.
Which of the following statements best describes how to determine problem ownership? - CORRECT
ANSWER Whoever is bothered by someone's behaviour or by a situation owns the problem.
Self-reflection leads to which of the following? - CORRECT ANSWER critical reasoning
Which of the following is not a part of the three alternatives rule? - CORRECT ANSWER Ignore the
problem.
Which statement best describes an I-message? - CORRECT ANSWER It is an honest statement that
discloses how you genuinely feel.
Which of the following questions is least likely to help an individual open up about a situation that
concerns him and clarify his feelings? - CORRECT ANSWER Why do you feel that way?
The process of brainstorming involves all but one of the following activities: - CORRECT ANSWER
Evaluating the options identified by the parties.
Henry said, "I have to work late every night this week. I hate this." Which of the following statements is
not an effective paraphrase of Henry's statement? - CORRECT ANSWER "You're complaining about
working late every night"
In some cases, after implementing and monitoring an agreement for awhile, the parties may realize that
it is necessary to start from the beginning with the collaborative process because - CORRECT ANSWER
They did not properly define the problem, so they must come to an agreement on what the true
problem is.
, They did not fully explore all possible options that might resolve the problem, and the option they
selected is not working.
The first step in the collaboration model outlined in this chapter is to analyze the situation. You would
do this for all the following reasons. - CORRECT ANSWER determine whether collaboration is warranted.
determine the extent possible what the other party's interests are.
assess your goals for collaborating.
The BATNA is useful to a negotiator for all of the reasons except - CORRECT ANSWER helps the
negotiator assess his or her capability in using tactical maneuvers to outwit his or her opponent.
All of the following are examples of positional statements, except - CORRECT ANSWER "I need you to
understand the time constraints and pressures I am under right now."
To encourage a party with whom you are negotiating to accept your proposal, the least effective
approach is to - CORRECT ANSWER make clear to her the actions you will be forced to take if she
doesn't agree to the proposal.
Jeff is being placed on a PIP. He is negotiating with his supervisor, Margo, the terms of his plan, such as
specific tasks and expectations he must fulfill and timelines for completion. To determine whether these
terms are fair and reasonable, they should consider all of the following criteria: - CORRECT ANSWER
Company policies concerning performance improvement plans.
Performance standards for his position.
Measures used for PIPs in the past for other employees in his position.
Of these statements, the one that most closely describes impasse is that a party is - CORRECT ANSWER
not ready to agree at the moment
Examples of genuine impasses, as distinct from hard-bargaining tactics, include all of the following
except: - CORRECT ANSWER A party is holding out to get the best possible outcome for himself.
Correctly Answered.
The first step to resolving conflict is to - CORRECT ANSWER identify problem ownership.
Which of the following statements best describes how to determine problem ownership? - CORRECT
ANSWER Whoever is bothered by someone's behaviour or by a situation owns the problem.
Self-reflection leads to which of the following? - CORRECT ANSWER critical reasoning
Which of the following is not a part of the three alternatives rule? - CORRECT ANSWER Ignore the
problem.
Which statement best describes an I-message? - CORRECT ANSWER It is an honest statement that
discloses how you genuinely feel.
Which of the following questions is least likely to help an individual open up about a situation that
concerns him and clarify his feelings? - CORRECT ANSWER Why do you feel that way?
The process of brainstorming involves all but one of the following activities: - CORRECT ANSWER
Evaluating the options identified by the parties.
Henry said, "I have to work late every night this week. I hate this." Which of the following statements is
not an effective paraphrase of Henry's statement? - CORRECT ANSWER "You're complaining about
working late every night"
In some cases, after implementing and monitoring an agreement for awhile, the parties may realize that
it is necessary to start from the beginning with the collaborative process because - CORRECT ANSWER
They did not properly define the problem, so they must come to an agreement on what the true
problem is.
, They did not fully explore all possible options that might resolve the problem, and the option they
selected is not working.
The first step in the collaboration model outlined in this chapter is to analyze the situation. You would
do this for all the following reasons. - CORRECT ANSWER determine whether collaboration is warranted.
determine the extent possible what the other party's interests are.
assess your goals for collaborating.
The BATNA is useful to a negotiator for all of the reasons except - CORRECT ANSWER helps the
negotiator assess his or her capability in using tactical maneuvers to outwit his or her opponent.
All of the following are examples of positional statements, except - CORRECT ANSWER "I need you to
understand the time constraints and pressures I am under right now."
To encourage a party with whom you are negotiating to accept your proposal, the least effective
approach is to - CORRECT ANSWER make clear to her the actions you will be forced to take if she
doesn't agree to the proposal.
Jeff is being placed on a PIP. He is negotiating with his supervisor, Margo, the terms of his plan, such as
specific tasks and expectations he must fulfill and timelines for completion. To determine whether these
terms are fair and reasonable, they should consider all of the following criteria: - CORRECT ANSWER
Company policies concerning performance improvement plans.
Performance standards for his position.
Measures used for PIPs in the past for other employees in his position.
Of these statements, the one that most closely describes impasse is that a party is - CORRECT ANSWER
not ready to agree at the moment
Examples of genuine impasses, as distinct from hard-bargaining tactics, include all of the following
except: - CORRECT ANSWER A party is holding out to get the best possible outcome for himself.
